I booked this resort through a website for 6 nights to celebrate my husbands 40th birthday. It was truly a very disappointing resort. I had booked what was supposed to be the BEST 2 bedroom suite at the resort (presidential suite) for my family including our 6 yo son & a friend, and also booked a single room for my husbands cousin. We were checked into a 2 bedroom suite that did not look like the photos on the website.....this one had a smaller lounge area, tattered old 2 seater lounge & bedrooms that looked smaller than they should be. I explained to reception that this was not the suite I had booked & showed her the pictures on my IPad & that it was a special occasion & I would like the room I booked. First she told me that they were just the pictures they use for the website & the pics were the "BEST" room. So when I told her well I want that room that I booked or i want a refund she said its booked for another 2 nights & she can move us after that. Although I was disappointed I felt it was a win as my husbands birthday was in 2 days time & we would be in the right room for it at least.
The rooms were clean but very old, as other reviews state. The staff were not friendly & not in a hurry to help. The service at the pool bar was disgusting....long waits, staff that were biting each other on the arms & mucking around fighting & they couldn't get a meal order right.
The pool is nice & was clean thank goodness.
The beach was clean too but to swim at this time of year was awful as there were tiny jellyfish in the water that stung us everywhere!
The food & drinks are way over priced.....at least 3-4 times street value for Vietnam. We only had 2 lunches there. The first was when we arrived & couldn't get an early check in so had to wait 2 hours around lunchtime & the 2nd because we were enjoying the pool & didn't want to go out.
The resort had a high count of russian & eastern europe patrons who had low tolerances for non-Russian or english only speaking guests. There were also a lot of retiree aged guests & we felt very out of place there.
The only positive thing about this resort is its location. It is very central to restaurants, cafes, bars & sights.
Any locals who asked where we're staying all laughed & said there were much cheaper & better hotels than this one. We paid a lot of money to stay here (nearly $500 a night between the 2 rooms) and left feeling very ripped off & upset that we had this experience.
I would not recommend this resort to anyone....there are many better places to stay like La Veranda & Cassia Cottages.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Tripadvisor member,
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Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay was not all that it could have been.
We would like to apologize on behalf of the hotel and its team for your stay. As you claim that you could not received your “booked room” at your check-in time. It was our fault that we did not give you the exactly room which showed on website (room 101) because there was another couple who were staying there and they wanted to spend more two days living there (room 101) without informing us first. We also apologized and invited them to take another room for their remainder of stay. They were also angry to us and said that they did not want to move into another room. We ensure this case will not happen in the future.
Besides that, staff that was biting each other on the arms, we move them to work in the back office and we train the rest and don’t let it happen again. We would like to come back to us with room voucher of one night stay of room 101.
Once again please do accept our apologies and we do hope that you will be happy to visit Phuquoc island again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.