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“Resort is O.K., island itself sucks” 3 of 5 stars
Review of Viet Thanh Resort

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Viet Thanh Resort
3.0 of 5 Hotel   |   Tran Hung Dao | Duong Dong Town, Phu Quoc Island, Vietnam (Formerly Viet Thanh)   |  
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Ranked #20 of 42 Hotels in Phu Quoc Island
Vienna, Austria
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Resort is O.K., island itself sucks”
3 of 5 stars Reviewed 3 days ago NEW

1.) PHU QUOC in general: Never ever again !!!!!!
2.) If you still end up there for whatever reason, Viet Thanh Resort is a good choice for single travelers, looking for an inexpensive accomodation right at the beach (which SUCKS!!!)
Staff is friendly, price is negotiable. Transfer the resort to a location which is nice, I'd be there at least once a year....

Room Tip: don't book in advance - firstly quality of the rooms and bungalows resp. is varying (for instanc...
See more room tips
  • Stayed December 2014, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Chủ sở hữu at Viet Thanh Resort, responded to this review, yesterday
Hello friendly guest,

We are thank you so much for your time to write us review.
We will always more and more improve our service to serve you and all the guests in the future.
Wishing you have a successful life after holiday.
And hope that we have chance to see you again at Viet Thanh resort on your next holiday.

Thank you so much
Warmest regards
Viet Thanh team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    26
    33
    8
    4
    2
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6
28
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Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Clean bungalow, friendly and helpfull staff, direct beach access. Since it is located at the "boarder-zone" of beach bungalow resorts and no big hotels around, the water at the beach is very clear and clean too! In other beach regions water was dirty... Not too many people around, thus you can have a really relaxing time there. Fair price for what you get! We can really recommend this place!

Stayed December 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Chủ sở hữu at Viet Thanh Resort, responded to this review, 6 days ago
Dear Friendly guest,

We are thank you so much for your time to write us a good review
We will always improve our service to serve you as well as all of our guest in the future
Hoping you have a great holiday and successful life and job when finishing holiday and back in real life.
We are always welcome you back Viet Thanh resort on your next holiday
Thank you so much
Warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Awesome spot right on Long Beach. Rooms are nothing special but are clean, spacious, comfy, have great little patios, and have A/C. All you need. Great value as you can spend more on a ocean front bungalow, garden bungalow, or hotel room further back. In high season rooms were $26-45 which, for the ideal location and quality is a good price for Phu Quoc. Staff were friendly and helpful and we were really happy here, zero complaints. I would 100% recommend this spot for mid range travelers.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Chủ sở hữu at Viet Thanh Resort, responded to this review, 1 week ago
Dear Friendly guest,

We are thank you so much for your time to write us a good review
We will always improve our service to serve you as well as all of our guest in the future
Hoping you have a great holiday and successful life and job when finishing holiday and back in real life.
We are always welcome you back Viet Thanh resort on your next holiday
Thank you so much
Warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 11 days in a garden view bungalow. We stayed also here two years ago. The big benefit of the place is the very nice spacious garden, unusual to be in Phu Quoc, where bungalows can be very close to each other. It is also right onto the beach. Our bungalow was recently renovated (repainted, new wiring, new AC and TV). Housekeeping was perfect. Maybe a bit expensive but the island is expensive and Viet Thanh have cheaper alternative which are ok (down to $15 if you don´t need AC). We would gladly come back.

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Chủ sở hữu at Viet Thanh Resort, responded to this review, 3 weeks ago
Dear Mr. Tor Regberg,

Thank you so much for your time to write us a good review
It's our pleasure to serve you. We found that was a second time you be Viet Thanh's guest. We are very happy to see you again and we would like you serve you on your next holiday.
Wish you have a good health and enjoy the comfortable life when returning your hometown

Warmest regards,

Viet Thanh resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I've got the best service ever in a magical place. The bungalows are really clean and beautiful, the location is more than perfect. The restaurant in the beach has really good food, and is not expensive. The Staff are so friendly and helpful :) I just love the place

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Chủ sở hữu at Viet Thanh Resort, responded to this review, 3 weeks ago
Dear Friendly guest,

Thank you so much for your time to write us review.
It's really our pleasure to serve you.
Hope you enjoy your life when returning your hometown and have a success in work after traveling

Warmest regards,
Viet Thanh resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 23, 2014

Me and my 2 friends stayed a few days in one of the garden view bungalows. It was very spacious, we had 2 double beds with moskito nets and a nice patio with deckchairs and a hammock. The housekeeping cleaned every day and we also got fresh towels every day - which we very much appreciated as this is not very common. The price of 45$per night was absolutely ok, considering it is a very expensive island and therefor doesnt have many backpacker budget accommodations. Staff was friendly and helpful.

Room Tip: The garden view bungalow appeared to us a lot nicer then the beach view bungalows.
See more room tips
  • Stayed October 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Chủ sở hữu at Viet Thanh Resort, responded to this review, November 10, 2014
Hello,

Thank you so much for your review.
We are always welcome you again on your next holiday

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Top Contributor
133 reviews 133 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed October 20, 2014

Being on a budget and seeing other good reviews we decided to check this place out, but we now wish we hadn't.
Things where not great from the start, poorly sign posted we eventually found our way with the help of google maps to the resort, where upon i had to ask two very sullen staff if we where in fact at the right place.
Without so much as a greeting or a hello (very unlike Vietnam where staff are for the most part incredibly friendly) we where asked for our passports and shown to our room.

I attempted to turn the Air-Con on but after no luck and enquiring at reception was in formed that we hadn't paid for it, had we known this at the time of booking we'd have paid more for the room (and as a result probably paid for elsewhere). I understand not everywhere provides air-con as standard, but this was our first encounter of the like in a months travelling through Vietnam, elsewhere where air-con isn't included your normally provided with a ceiling fan, which can more or less do the job, however this place instead had a very poor free standing fan, that did nothing to cool down the room.

The room itself was in a state of disrepair , unclean with a picture hanging of the wall and a wobbly cupboard with a broken leg.
Due to a gap under the bedroom door a large number of mosquitos where present in the room, this wouldn't have been a problem for sleeping if we'd had a good quality net over the bed which we didn't.
It was very mouldy and dotted with holes, I regret not having taken tape now to fix it , but hindsight is 20:20.

Slightly aggravated at the room i decided to take a shower to cool of, however the only water i could get out was cold, perhaps hot water is not included either in the price, i never did find out. What i did realize was that a hole in the wall in the bathroom meant a lot (and i mean a lot) of mosquitos where present in the room. Not so fun when in a malaria high risk area. I did spend a good twenty minutes or so trying to blast them with the shower but after giving up from there being to many, and the water still being ice cold we decided to give up and leave.

We packed up and headed to reception where the same two sullen staff barely greeted us at all , and made no effort to enquire as to why we where checking out early.
In the defence of the staff another member who came over did ask if we had a problem with the room, but by that point it was already to late.

Of course , due to regulations we where still charged the full two nights rate.

My advice if staying on Phu Quoc is to splash out and find somewhere better, of which there is numerous places near by.

  • Stayed September 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Chủ sở hữu at Viet Thanh Resort, responded to this review, October 22, 2014
Dear Guest,

Firstly, I want to thank you for your review. we are very happy with all reviews both appreciates and complaints from customer. We will always upgrade to complete our service.
Now I had read your review already, and known that you were not happy with our resort. But could you please tell the truth?
You and your friend booked the room 2 nights at our resort but you just stayed haft hour in. But Your review is so long and so much thing to criticize which make me think that you try to came here not to stayed, to do this 2 bad reviews. (you and your friend stay haft hour then write 2 bad reviews, how can?)
You booked the fan room with $20 / night, not an air- con one. We had explained to you.
You need to read clearly on website where you want to make a reservation because we sell many kinds of room/bungalow. You have your choice. Why you chose the cheapest one and unsatisfied about that? Besides, we upgrade rooms / bungalows once a year, and it have already fixed before you came for about 1 month.
I don't understand that Other guest were very happy and stayed haft month while you stayed haft hour and said so much bad thing even a picture.
About the furniture, we were respect your review, accept your complaint but it's not too bad as you said ( a wobbly cupboard with a broken leg,...)
When you checked out and left, we don't know why? So we asked you if you were unsatisfied about the room, we were pleasure to change for you other room. At that time, you said "no problem, it's okay". So what "no problem, it's okay" mean on your saying?
you said "it's okay" then up 2 bad review on TripAdvisor
I'm sorry for your unsatisfied, but i hope that you can calm and think again about what you and your friend wrote on your 2 reviews.
Anyway, thanks again. We will always improve and complete our service, the room and interior to satisfied customers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viet Thanh Resort

Address: Tran Hung Dao | Duong Dong Town, Phu Quoc Island, Vietnam (Formerly Viet Thanh)
Location: Vietnam > Kien Giang Province > Phu Quoc Island
Amenities:
Beach Restaurant Airport Transportation
Hotel Style:
#4 Best Value Hotel in Phu Quoc Island
#15 On the Beach Hotel in Phu Quoc Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Viet Thanh Resort 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Viet Thanh Hotel Phu Quoc Island

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