We recently stayed at villa Alam with my family, six adults two children and our 1 year old for 8 nights. We pre arranged our dinner for the first night a Balinese BBQ, as we were arriving after 6pm it was easier with our little one, it was disgusting, the meat was that over cooked it could not be eaten, three dishes missing, claimed it was to be cooked by a chef on website it was cooked by a staff member, no chef! We did not eat dinner at the villa again. Breakfast was average again just cooked by villa staff, no chef in sight.
Second issue was mosquito's, constant issue, we would go out of villa no bites, return and within 30 seconds we would be bitten, after our family left we moved to a local hotel, we have been there for 6 nights not one mozzie, seriously other villa's/hotels fumigate on a regular basis why can't Villa Alam?
We were also advised to use the phone to contact staff for anything, the phone did not work it just stated it was out of credit.
We have stayed in a number of hotels and villas in Bali, always staff have been welcoming and have gone out of their way to make you comfortable, this was lacking in this villa, the Villa Bugis chain of villa's just appear not to care, we will not stay in one of their villas again.