This place is right in the heart of Seminyak right next to the W resort all the resturants and bars just minutes away. The staff and this place are fantastic from the drivers to front reception all amazing and speak really good english in my eyes anyway. From the booking right down to when we left the service was excellent. We had read some reviews and heard that certain villas were a bit noisy so when booking requested certain room and got it within a few emails back and forth all arranged. Also when we got picked up at airport we had drinks and food supplied in car with wet towels really lovely. Then when we arrived which was early about 10am we got checked into our room straight away so buy 11.30am I was in my villa by the pool service top notch. Even when we got home they sent us a system to review them which I did and that was great. First I would like to thank all staff at the Kayana your warm smiles and service are fantastic. But I would like to give a special mention to Agung who did most of the service in our villa your attention to detail is exceptional your just a really nice guy. The girls on front reception you ROCK just will do anything they can for you. The ladies in the SPA you ROCK just great must have a massage pricing for villas not bad at all quite happy. Drivers who picked us and took us everywhere full of information and just really nice. The villas in this place are just amazing couldn't fault a thing. I did mention with my review little things they could improve on because what happens is everything is done so seamless when you are there that when one little thing goes wrong it sticks out but we are talking like maybe not getting your glasses replaced one day just silly things. Because everything is just done so well but all you have to do is call the butler and then they'll bring it so no issues really at all. The food is really good as well cocktails ok but could do better but not bad. But we mainly mixed are own drinks anyway so alls good. We love you Kayana and will be back.