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“Wonderful Experience” 5 of 5 stars
Review of Peppers Sentosa

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Peppers Sentosa
5.0 of 5 Hotel   |   Jalan Pura Telaga Waja, Seminyak, Bali 80361, Indonesia   |  
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Sentosa Romance Package
Ranked #44 of 106 Hotels in Seminyak
Singapore, Singapore
1 review
“Wonderful Experience”
5 of 5 stars Reviewed June 20, 2013

This is our family first trip to Bali and were fortunate to stay at Sentosa Seminyak. We had a wonderful time. The hotel staff were very professional from front desk to house keeping. They were patient, friendly, knowledgeble and caring. We had such a positive experience. The restaurant food was tasty and affordable. The SPA was nice, clean and relaxing. We will plan our next trip soon and stay at Sentosa most definitly.

Room Tip: All villas are quiete and spacious, lots of privacy
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Sentosa, responded to this review, June 21, 2013
Dear Fun16556

Thank you for reviewing us.

I am happy to hear you enjoyed your time at Sentosa Seminyak. When you are back next, do try our cocktails too as we recently introduced a new selection.

I look forward to welcoming you back soon.

Kind regards,
Sashi
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241 reviews from our community

Traveler rating
    132
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Perth, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 1, 2013

After a shaky first day at Sentosa we thoroughly enjoyed the remainder of our three night stay.The large complex is well located and whilst a walk to anywhere locally will take 10 to15 minutes there is also the option of calling a taxi. Buggies are provided to move people around the villas and we found them to be plentiful and always very quick to respond.
The villas are very spacious and open unlike other villas in the area that can be quite tight for space and give a "closed in" feeling. The staff at Sentosa were outstanding, always helpful, cheerful and welcoming and we would like to give our special thanks to Siswo, the executive assistant manager who ensured that our stay at Sentosa was a memorable one.

Room Tip: Take breakfast at the restaurant rather than in your villa as the quality and choice is far better w...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Sentosa, responded to this review, June 21, 2013
Dear jpsoton

Thank you for taking the time to review us and I am happy to hear you enjoyed your stay with us. Siswo was delighted when I shared with him your comments.

We do look forward to welcoming you back to Bali and to Sentosa Seminyak soon.

Regards, Sashi
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Houston, Texas
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 26, 2013

Close to town with a very secluded feeling. Villas were top notch and extremely spacious. Room service was excellent. Staff was very friendly. Would recommend to a friend and definitely visit again. Breakfast was by the pool every day and they had a great assortment of local fruits. Excellent coffee.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Sentosa, responded to this review, May 29, 2013
Hi Alexandria C

Thank you for the review of your recent stay at Sentosa Seminyak. We are delighted you enjoyed the experience. I will share your kind feedback to the team too.

We look forward to welcoming you back to Bali, and Sentosa soon.

Best regards, Sashi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 26, 2013

I loved this place.

The villas are stunning - plenty of space, private and beautifully designed.

Great gym. The restaurant and bar always seemed quite empty possibly because the villas have a large fully equipped kitchen.

The only minor thing that bugged me was that the reception staff on check-in and checkout didn't seem that confident in what they were doing. They took a long time to do not much. First impressions didn't last though and the staff were very helpful on other occasions. No turn down which I was surprised at and my room service plates weren't removed during the next day's cleaning which must have been an oversight. All these little things reminded me I was in a bigger resort rather than a boutique place. That said, it's a very self sufficient place for guests - you can buy in all your food.

I would definitely come back.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Sentosa, responded to this review, May 29, 2013
Hi CLSyd

Thank you for your recent visit to Sentosa Seminyak. We're happy that you enjoyed our villas and amenities.

We appreciate the feedback and will be looking into them to ensure we are delivering services up to expectation.

We look forward to many returns to Bali, and Sentosa.

Best regards, Sashi
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Quezon city
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 24, 2013

We stayed at Sentosa in a 3 bedroom villa and were quite pleased with our choice. The living and dining pavilion was spacious and the bedrooms which surrounded the pool were generously sized as well. I really do recommend villas over hotel rooms as you have your own little sanctuary where you can lounge and swim in private as well as enjoy all that extra space! Breakfast is best eaten in the comfort of your villa. Room service meals were reasonably priced and didn't take too long to be served. Location wise, Sentosa is not too far off from the main shopping streets. During the day, you can take a shortcut through a back entrance ( ask staff to point it out to you ) to get to shopping area but as other TA members have mentioned, it isn't advisable to walk it at night as the roads are quite dark and narrow. But taxis are cheap and plentiful anyways.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Sentosa, responded to this review, May 28, 2013
Hi marga_philippines


Thank you for taking the time to review us on TripAdvisor and am happy to hear you enjoyed your stay with us.

We do look forward to welcoming you back to Bali and to Sentosa Seminyak soon.

Regards, Sashi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mornington, Australia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 4, 2013

We have just returned from a 4 night stay at Sentosa and i had to write this as soon as we got back. This place is good. Very good. The Villas themselves are total luxury and HUGE. We arrived late at night and we thought we were in an enclave of a few villas- no- it was all ours- a full sized swimming pool, immaculate gardens complete with water fountain, day beds and recliners, separate kitchen and living area (no TV) comfy couches, then another separate room with 2 huge king rooms interconnected by a massive bathroom.
5 star quality throughout. The room service which we ordered quite a few times for the kids was very good quality and very reasonably priced. Food always arrived within 15 minutes of ordering. Staff could not do enough for us- we lost our phone in a caband the staff found out the taxt number from security and tracked it down and got it back for us! amazing. Breakfast: 2 choices- restaurant or the hamper- i found the hamper better, but both were good. The main pool is stunning and great for kids to try another pool out. Took us a few days to get our bearings but once we did we soon realised we could walk to la luciola, body works day spa, seminyak square, the beach and also sarong and ku de ta. location is fantastic, although we did get cabs everywhere as they are so cheap. Beware though if you call one from the hotel it is a min 25K fare. ($2.5....nothing for a cab ride really) the hotel is situated down a long narrow street that i wouldnt walk down alone at night so cabs are best and cheap enough to do. All in all i cant recomend these villas highly enough- the incredible staff, the pristine villas and the food, location. WE will be back for sure!

Room Tip: villa 24 was perfect- close enough but far away enough also- a 1 minute walk from most villas to re...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Sentosa, responded to this review, May 26, 2013
Hello Jacsea76

Thank you for sharing your experience and am happy to hear you have enjoyed yourself. We do look forward to welcoming you back to Bali and to Sentosa Seminyak!

Best regards, Sashi
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Sydney
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 24, 2013 via mobile

We rented a 2 bed villa (number 28) at Sentosa during April. We had stayed there 5 years prior in a 4 bedroom villa and were disappointed with what we found on arrival. The villas have not been well maintained - the mirror in our dressing room was depressingly marked, the upholstery was tarnished and the furniture marked all over. The bathroom amenties were lacking -even basics like soap and body lotion. It all smacks of a property in trouble and trying to cut corners. There was no turn down service in the evenings and we were left trying to draw blind after blind - the venetian kind- that dont completely shut out the light. On a positive note the breakfast was above the mark and we appreciated the healthy extracted juices and granola with poached fruit and lime yoghurt. The common areas and spa were welcoming as was the tropical fruit drink on arrival. The service was good.

Stayed April 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Sentosa, responded to this review, April 26, 2013
Dear SuzSydney41

Thank you for staying with us at Sentosa Seminyak, and taking the time to write this review. I am happy to hear that you enjoyed our service and the breakfast.

We appreciate your feedback about the villas. We have commenced refreshing a number of villas within our resort and plan to work through all of them. The refreshed product is looking very good.

I am surprised to learn that you did not have our complete bathroom amenities. I do apologise for this oversight. You would be happy to learn we now offer the full range of Crabtree and Evelyn amenities in our villas.

To respect guests’ privacy and minimise interruption, we offer one full service a day. Should you however require more frequent service and turndown, we are more than happy to provide this and can note that as a preference.

You will see refreshing changes when you next visit Sentosa Seminyak. I look forward to welcoming you back.

Kind regards,

Sashi Rajan
Resort Manager
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Additional Information about Peppers Sentosa

Address: Jalan Pura Telaga Waja, Seminyak, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Seminyak
#27 Family Hotel in Seminyak
#36 Spa Hotel in Seminyak
#38 Luxury Hotel in Seminyak
#38 Romantic Hotel in Seminyak
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Peppers Sentosa 5*
Number of rooms: 45
Official Description (provided by the hotel):
Peppers Sentosa is conveniently located just 7 kilometres from Denpasar International Airport on the southwest coast of Bali. The area's famous sunsets and golden beaches are within walking distance as are Bali's most popular bars, cafes and restaurants. Spacious and private accommodation ideal for families and intimate groups, allows you the luxury of being self-contained, but with the services and facilities of a Peppers hotel on call 24 hours a day. Each villa has a private swimming pool and open-air living and dining spaces. All are elegantly furnished, opening out to the beautiful tropical gardens and large poolside Bale traditional Balinese pavilion. Peppers Sentosa offers guests tropical gardens, lotus ponds, Bale overlooking the 35 metre rock pool and private swimming pools. ... more   less 
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Also Known As:
Sentosa Private Villas And Spa
Sentosa Private Villas Hotel Seminyak
Peppers Sentosa Bali/Seminyak

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