My wife and I returned to this property in May 2014. We originally stayed here in March 2013 on our honeymoon and were so blown away that we vowed to return.
However, our second time wasn't as good....
The airconditioning unit in our villa didn't seem to be working too well. We reported it on the first day, an engineer came and said he'd fixed it. That night, there was a leak from the unit onto the floor, someone else came and said it was sorted. However, despite it being set to 16degrees and being on full, the room felt warm.
The next day, we had people on the roof of our villa for roughly 2-3 hours regassing the external unit. This appeared to have fixed things until we heard this loud explosion and it stopped working again.
Finally, the team decided to replace the whole unit with a brand new one - which finally resolved things.
Now, I understand that these things happen, but not once during the course of this experience was a villa change offered or suggested. I was advised that they were running at 92% which would have meant that a substitute villa may not have been available but it did mean that the first 2.5 days of our relaxing holiday in Bali was predominantly spent with technicians and engineers in and out of our villa and our privacy and comfort was compromised on.
My only other gripe was with a salad my wife ordered from room service. It had a bug in it. No big deal, the staff removed the charge and offered to replace it. It was handled perfectly.
The saving grace for this establishment is in the quality of their employees. Everyone had a smile, most of them remembered us and it is for this reason that Sun Island will continue to be our destination of choice should we return to Seminyak.
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- Also Known As:
- Sun Island Villas And Spa
- Sun Island Villas Hotel Seminyak
- Sun Island Hotel
- Aston Seminyak
- Hotel Sun Island
- Sun Island Villas & Spa Bali/Seminyak