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“Customer service at its best” 5 of 5 stars
Review of The Kunja Villas & Spa

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The Kunja Villas & Spa
4.5 of 5 Villa   |   Jalan Lebak Sari 8 Petitenget, Seminyak, Bali 80361, Indonesia   |  
Hotel amenities
Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Customer service at its best”
5 of 5 stars Reviewed July 15, 2014

We booked a 3 bed villa recently for 3 couples and a child for two weeks, generally relying on Trip Advisor reviews. We were not disappointed, and it was better than expected, if thats possible ! The villa was well appointed and clean on arrival after a complementary pickup from the airport. Child guard as requested around pool. Villa cleaned and laundry changed daily, bed super comfy. Breakfast made by staff who attended villa each morning to assemble and cook it. Afternoon tea also laid on if required. The complimentary trips to as far as Kuta were on offer, a trip arranged to Ubud, I could go on and on.
BUT that wasn't the half of it, the Kunja 'team' made this stay very special. The customer service was outstanding, the best we have experienced having extensively travelled. Special mention to three members of staff who could not have done anymore for us, Made (maday), Katook and front of house dep, Alit ( please excuse the spelling guys).
We will use Kunja again and if you go to Seminyak do not miss out on a wonderful stay at Kunja Villas

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reza A, General Manager at The Kunja Villas & Spa, responded to this review, July 19, 2014
Dear Barney_Pebbles,

Warmest Greeting from The Kunja Villa & Spa...

Thank you so much for the excellent reviews. We really apreciate it. I am pleased to hear that you have enjoyed your stay with us. We will keep continue improving our services and guest facilities in our Villa to ensure every guests have a memorable staying experience with us.
I will also inform Ketut , Made , and Alit, that they have done very well.

We are waiting for your next visit to The Kunja Villa & Spa Bali...


Best Regards,


Reza A.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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393 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Ballarat, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2014

My family and I have visited Bali a number of time staying at noted facilities and of all of these we found the Kunja Villa's the best. We stayed in the 3 bedroom Villa which was beautifully appointed and private. The service from the Kunja team was friendly and welcoming - it was of the highest standard. If you are looking for a relaxing, pampering quality holiday experience then I would highly recommend the Kunja Villas in Seminyak.
DB

Room Tip: The facility is extremely well designed so all the Villas are good.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reza A, General Manager at The Kunja Villas & Spa, responded to this review, July 19, 2014
Dear Not_So1930,

Warmest Greeting from The Kunja Villa & Spa..

Thank you for all those compliments , I will share this wonderful reviews with all staffs.
Knowing what they did acknowledged by our guest, will definitely motivate them to do things better and better.

Best Regards,

Reza A.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

Staff are super kind, villas are beautifully design, clean and well located. We had a chef who came dayly to prepare our breakfast and afternoon tea. We had free drop off to seminiyak kuta countless time, even when the resort car wasn't available we got dropped off by taxi free of charge.Best place to stay

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reza A, General Manager at The Kunja Villas & Spa, responded to this review, July 18, 2014
Dear Walter B,

Warmest Greeting from The Kunja Villa & Spa..

Thank you so much all the praise, we really appreciate it.
It's become our goal to make every guest who stayed with us feel so happy to stay, and sad to leave.
Please feel free to contact our reservations, once you have a plan to visit Bali.

Best Regards,


Reza A.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 13, 2014

My husband and I have just returned from our second stay at The Kunja and I can only say it was perfect. The quality of the one bedroom villa was exceptional, it was spacious, clean and peaceful. Once you close the gate to your private piece of paradise it is just so serene. It's always great to escape the hustle of Bali. The pool is large and very clean. The garden surrounding the inside of the villa is lush and well kept. The open bathroom is clean, modern and perfect. The bedroom big with a four poster bed with a lovely net to keep any mosquito's at bay during the night. Breakfast is always plentiful, well cook and presented well in your private villa. As you can read everything about the actual villa is first class including the location.
The other reason we returned and will be back again next year is the staff. Nothing is ever too much trouble for them, they go out of their way to make you feel special during your entire staff. They are so friendly and this includes everyone that works here from the gardeners, cooks, villa staff, drivers and front office staff. The on site spa here is also very good and we had many treatments here during this stay. I have nothing negative that I can write about The Kunja.
Thank you for making our second visit a perfect experience and I can't wait to be back again next year.

Room Tip: All rooms that we have seen are the same layout.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reza A, General Manager at The Kunja Villas & Spa, responded to this review, July 22, 2014
Dear lesley_m_jones,

Warmest Greeting from The Kunja Villa & Spa..

Thank you for taking the time to share your experience stay at The Kunja Villa & Spa through Trip Advisor. It has come to our attention that you have recently reviews The Kunja Villa & Spa with excellent rating, which we are very proud of.


It’s really nice to hear that you will come again on next year. Please feel free to contact our reservations once you have plan to stay again with us.

Best Regards,

Reza A.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 7, 2014

My husband and I stayed in a 1 bedroom villa at the Kunja while visiting bali for a wedding.
We were able to view and enjoy a 3 bedroom villa while awaiting our departure to the airport on the last day.
OMG! It was luxury, the villa itself is stunning, the best I've seen by far! The staff are absolutely gorgeous people, so generous and go out of there way to make you feel at home.
I would recommend this place to any couple or family travelling to Seminyak. They offer free pick up & drop at the airport & drop you off locally for free. Breakfast is amazing also.
AMAZING! And the beds, HUGE! And comfortable.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reza A, General Manager at The Kunja Villas & Spa, responded to this review, July 9, 2014
Dear Jodie S,

Warmest greeting from The Kunja Villa & Spa..

Thank you so much for taking your time to share your experience through trip advisor.
We hope all of our service could meet your expectation. Please feel free to contact us once you have a plan to visit Bali again.

Best Regards,

Reza A.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 6, 2014

We just stayed a week at Kunja Villa in Seminyak, Bali. A very central location, perfect for a family.

I have a six year old and a four year old which need to be accomodated so I can relax. The villa was very well appointed: big bedrooms, big pool, great open plan area. They had heaps of local menus to chose from so in-house dining was easy. The in-house massages were great too. Overall, hey couldn't be more helpful and accommodating.

Stayed July 2014
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reza A, General Manager at The Kunja Villas & Spa, responded to this review, July 9, 2014
Dear LizHenderson,

Thank you very much for taking the time to share your comments concerning your stay at The Kunja Villa & Spa. We are delighted to hear you enjoyed our services & facilities.

We are looking forward to the pleasure of welcoming you back in the near future..

Best Regards,

Reza A.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2014 via mobile

Stayed in a 1 bedroom pool villa with my husband and baby and we had the most amazing time at The Kunja Villas. Staff were incredibly attentive and nothing was too much trouble. The villas themselves are beautiful, pool is a great size and depth. Location was a plus your far enough away from the noise but literally few minutes from the hustle & bustle.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reza A, General Manager at The Kunja Villas & Spa, responded to this review, July 4, 2014
Dear laurzjamcoop,

Warmest Greeting from The Kunja Villa & Spa..

Thank you so much for your excellent reviews, we really proud of it.
I trust we will have the pleasure to welcome you back many more times.

Best Regards,

Reza A.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kunja Villas & Spa

Address: Jalan Lebak Sari 8 Petitenget, Seminyak, Bali 80361, Indonesia
Location: Indonesia > Bali > Seminyak
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 306 Specialty Lodging in Seminyak
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Kunja Villas & Spa 4.5*
Number of rooms: 18
Official Description (provided by the hotel):
Set in breathtakingly expansive surroundings. The Kunja Villa Hotel boasts 18 exquisite one and three bedroom villas providing traditional yet sophisticated ambiance with standards to please the most discerning guests. Add to this complete privacy (except for private chef and in-villa dining staff at your service), a 24 hour vehicle totally dedicated to your every whim and you have an experience that exceeds all expectations ... more   less 
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Also Known As:
The Kunja Villas & Spa Bali/Seminyak

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