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“Unbelievable Service, great location” 5 of 5 stars
Review of The Ulin Villas & Spa

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The Ulin Villas & Spa
4.5 of 5 Hotel   |   Jl. Merta Sari | P.O. Box 2062, Seminyak, Bali Kuta 80361, Indonesia   |  
Hotel amenities
Ranked #3 of 86 hotels in Seminyak
Sydney
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Unbelievable Service, great location”
5 of 5 stars Reviewed August 23, 2012

The staff at Ulin went out of their way to make our stay perfect. I am in a manual wheelchair and was aware that the villa had a few stairs and split levels but this was not a problem as I was traveling with my partner who was prepared to lift me. The only wheelchair accessible rooms in Bali are to be found in big hotels, which are not really my thing. The villas offer a much more personal service.
Within 10 minutes of arriving, the villa manager had organised the villa maintenance man to come to our villa. Before we knew it, he and some helpers started building ramps for each of the stairs, even a small bridge to get to the eating area and pool. Not only that but they were using wood from their own sun lounges and other furniture (not from our villla). We offered to pay something but the manager insisted that there was it was free. What a fantastic start to our stay!
The level of service was consistent throughout our stay and nothing was ever too difficult when it came to booking restaurants, bars, transport etc.
The villa itself was fantastic, it was clean, with a comfortable bed and a decent sized swimming pool. We did a lot of research when booking Ulin and it was a little more spacious than similar villas in the same area and price bracket.
The breakfasts were made to order with a variety of options. I'm not sure what time they finished but we never rose early and this was never a problem. We ate lunch by the pool a couple of times and the standard of food was good.
Ulin is located 100 meters down a small side road, off the main street, smack bang in the middle of busy Seminyak, where many of the good restaurants and bars are located. Despite this, at no time did we hear any street noise in the villa. We could hear the neighbouring villa when they used their pool but this was not a problem and is obviously to be expected in villa complexes.
We thoroughly enjoyed our stay and would highly recommend Ulin Villas.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at The Ulin Villas & Spa, responded to this review, September 17, 2012
Dear “lukenz”

It was a pleasure to have you with us and I am delighted to find that you had not barrier to access your villa and our facilities. Thank you very much for your high credit to our team members and their consistent high level of service. Our aim is to ensure our guest could make the most of their holiday. We look forward to seeing you again whenever you Bali holiday is scheduled.

Warmest regards,

Wayan Winawan
Corporate General Manager – KARANIYA EXPERIENCE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Perth
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2012

Ulin is truly a place you could quite easily call home! This is now the 4th time I have stayed at the Ulin and each time I come it's harder to leave. All the staff are just amazing and make you feel so welcome, warm and wonderful. We brought our friends with us this time and now they understand and are as in love with the place and the people as we are. Thank you my Ulin family, we miss you xx

Room Tip: none, i've stayed in a different villa each time....every villa whether it's a one, two or t...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at The Ulin Villas & Spa, responded to this review, September 17, 2012
Dear “AmandaP992”

Thank you very much for returning to your Bali home and it was a pleasure to have you again with us (can not believe it was your 4th stay), we are honored. We are happy to find you time with us was again amazingly relaxing as always. Thank you very much for recommending us to your friends and family. See you again on your next Bali holiday.

Happy days,

Wayan Winawan
Corporate General Manager – KARANIYA EXPERIENCE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 17, 2012

Honestly bali was not our 1st choice for our honeymoon, but the pics of ulin in tripadvisor fored us to choose it as our "perfect honeymoon" locale....
How can everything be perfect...??? Unbelievable..!! We spent our honeymoon during 14-19th Dec,2011 and the entire experience was divine....being staunch vegetarians,we were quite skeptical about the food in SE Asia..but to our surprise these affable lot took utmost care about our preferences.The villa..the decor..the privacy..the pool...the delectable food...movie dvd collections...bike rides..spa...one can't have enough of these experiences.
Big congratulations to the entire staff ..for making this a perfect retreat in true sense..have recommended most of our friends ..would like to recommend it to all..oz u get every bit of it..what u see in the website...n yes balinese people are soooo warm and affectionate..u will love to hang round with them...and yes my husband will kill me if I don't mention Mr. Winawan for his support & guidance...Mr. Winawan...heres Anshuman Aharya & his wife inviting you for a warm stay in delhi (in our place).

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at The Ulin Villas & Spa, responded to this review, September 17, 2012
Dear “Divyasha”

Thank you very much for taking your valued time to write your long and comprehensive review, we are pleased to know that your honeymoon with us was just wonderful and perfect. I am very pleased to hear that our staffs, their attentiveness and friendliness help you to make the most of your entire stay. Once again it was a pleasure to have you staying with us and very much look forward to welcoming you in the future again.

Warmest regards from all here,

Wayan Winawan
Corporate General Manager – KARANIYA EXPERIENCE
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Bangkok, Thailand
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 27, 2012

Wonderful service, attentiveness and delicious accommodation... with the outdoor sunken bath, private pool, chefs preparing you breakfast, and the opportunity to have a full body massage by the pool... in the heart of Seminyak so shops and cafes nearby... would love to return...

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at The Ulin Villas & Spa, responded to this review, September 17, 2012
Dear “steppenw0lfe”

It is a pleasure to read that your stay with us was wonderful from the service presented by our team members to the private oasis of your very own private pool villa and not to forget “our location”. We are excited and look forward to seeing you again.

Kind regards,

Wayan Winawan
Corporate General Manager – KARANIYA EXPERIENCE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 15, 2012

We loved the Ulin Villas, and highly recommend them. We visited Bali on our honeymoon, for a week and a half, and spent all of our nights at Ulin. The two person Villa is quite large. There is a lot of space to stretch out. Our favorite aspects were the outdoor shower and bathtub. Now my husband wants to install an outdoor shower at our house, he loved it so much! The pool was incredible! It was the perfect way to cool off on hot days. The staff was lovely, they took care of all of our needs. For example, I asked for the International Herald Tribune, which they don't ordinarily carry, but they somehow found a copy and brought it to our villa every morning with breakfast. Breakfast, by the way, is delicious, they cook it in your villa every morning (part of the package). One last thing, we took a day trip to Ubud, and had a terrific time. Ulin arranged a driver for us, for the day, his name was Made Mudiana (mmudiana91@yahoo.com). You should absolutely request him by name, he is terrific. We had tried a different driver beforehand, and much much much preferred Made Mudiana.

You should absolutely book at Ulin, if you are on your honeymoon it is a must!!! Families will love it too. You are just seconds away from Oberlin street, which has every shop and restaurant you can imagine. We loved Ultimo restaurant, and it was very well priced.

Room Tip: We were in Villa #2, it was perfect. We didn't see any of the other villas. But Villa #1 is righ...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at The Ulin Villas & Spa, responded to this review, August 25, 2012
Dear “Jo r”

We love to hear that your honeymoon with us was wonderful and memorable right from the moment you arrive, our villas, the delicious in villa breakfast to the sincere service rendered by our team members. Our aim is to ensure our guest could make the most of their stay. Thank you very much for taking your valued time to write a review. We look forward to welcoming you again in the future.

Happy days,

Wayan Winawan
Corporate General Manager – KARANIYA EXPERIENCE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 10, 2012

The evening before we check out and we're writing the review now just because we absolutely enjoyed our stay at the villa to no end. We stayed at the Ulin Villas for our honeymoon in the first week of July 2012. Our rate was negotiated directly with the facility who were very quick to respond to all emails and were very professional in preempting emails for deposit due dates etc. That in itself was an indication that things are very organized all around.

Some things that we really liked:

- Our driver who picked us up from the airport was extremely courteous and would be upset if we even tried to lift our bags on our own. He tried to maintain conversation during the drive back and talked us through any monuments that we saw that we found intriguing. Best of all he made a point to find a spot up front and center for us to see him as soon as we stepped out of the airport gates.

- The service overall was fantastic and very easy to figure out right off the bat. You simply dial the reception desk for everything... literally everything! Anytime we needed something we'd hit '0' on the phone and the receptionist would be able to answer any questions. We literally did everything this way i.e. ordering breakfast (included), ordering room service meals, asking for extra water bottles, asking for extra towels, getting the staff to come help with changing our mosquito coils if they ran out, asking for our room to be serviced, booking a time for the driver to drop us somewhere (also included). We even troubled the receptionist with strange requests like getting the delivery number for KFC or Burger King or asking for variations to our meals, figuring out day trips, getting the hotel to get money changed for us every couple of days etc. The lady during the day (I think her name is Wira) was fantastic and always knew what to do or say. The night guy was a little bit indifferent but thankfully we dealt mostly with the day staff who were always smiling and happy to accommodate requests.

- The one thing that really stood out was the attention to detail in all things. We have dietary restrictions in that we required halal meat and were unable to eat ham/pork. After day 1 they had a note to their staff to ensure that this was considered and everytime we asked to confirm we were assured that it was already considered and addressed. This was very assuring to know that they kept requests from one day in mind. Similar requests for additional mosquito coil burners were replicated on future days of stay. Yay!

- The villa itself is very large and I guess thats where your money is going. There is a reasonable size pool for two, a large outdoor dining area, a spa gazebo, a reasonably large bedroom, an indoor changing area and a nice lounge. We were very impressed with the size of the villa and how well it was maintained.

Some things we weren't too happy about or were indifferent to:

- I remember having a welcome foot massage or some form of massage included and afternoon refreshments included as part of our stay. Didn't get either but never really asked about them either so not sure if there was something to that. For future reference I suppose we would ask about that and if you stay here you should probably do the same

- The pool was somewhat cold despite the tropical climate. I suppose the cloudy days got the pool a little cooled down. We didn't go in for a dip too often so weren't going to throw a tantrum

- Every so often we'd get slightly stained towels. I'm not sure how they're cleaned or serviced but I suppose we just expected top end cleaning like we'd get in the US or Canada all the time :)

- Mosquitos can be a bit of a problem but thats the nature of the region. The villa does go out of their way to minimize the impact of these though. There is a plug in mosquito repellent in the bedroom. The villa also does come in each night and during the day to put in mosquito coils and spray the rooms with bug spray. The folks do take privacy over tending to your room very seriously so you have to make a point to tell them to spray the room you are sitting in otherwise they won't come in and impede your space.

Overall not too much to complain about but little nits here and there. We absolutely loved our stay overall and would come back if we braved the 28 hours of travel to get here from Canada! Would highly recommend to others and would suggest that if you stayed here you always just ask for anything you might want/need as the staff are very ready to help out.

Room Tip: Stayed in villa 3 which was close enough to the main road for easy access out of the villa but far e...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at The Ulin Villas & Spa, responded to this review, August 25, 2012
Dear “Mohamed H”

We highly value your review and we are all very happy to read that you enjoyed your stay with us to no end. Thank you very much for a very comprehensive review. I have read both the things that really liked and some points that you suggested to be addressed to. We believe your suggestion will help us to persistently improve our standard of service. We are very happy and look forward to welcoming you again.

Kind regards,

Wayan Winawan
Corporate General Manager – KARANIYA EXPERIENCE
Report response as inappropriate
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Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 10, 2012

The villas were lovely, the location was perfect (near the action if you wanted it but also so quiet you could hear a pin drop as they were set off the main street) and to top it off the staff were wonderful. Every single member of staff we came across could not do enough for us including making my friends' 30th an extra special one by ALL of them coming to the villa to sing "Happy Birthday". The freshly cooked breakfast each morning was so wide ranging in choice it was the hardest decision of the break choosing which meal to go for! I would highly recommend this, excellent value for money and the best example of customer service i've ever seen in Asia.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at The Ulin Villas & Spa, responded to this review, August 25, 2012
Dear “CarlySB”

We were honored you and your friend have chosen to stay with us for a such special celebration and we are very happy to know that your stay with us was wonderful. Thank you very much for your high praise to the level of service presented by our staffs. We also glad that you find our price, location, the beauty of the villa and the service are the great value for money. Once again, thank you very much for your review and see you again on your next holiday in Bali.

Warmest regards,

Wayan Winawan
Corporate General Manager – KARANIYA EXPERIENCE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Ulin Villas & Spa

Address: Jl. Merta Sari | P.O. Box 2062, Seminyak, Bali Kuta 80361, Indonesia
Location: Indonesia > Bali > Seminyak
Amenities:
Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Luxury Hotel in Seminyak
#3 Spa Hotel in Seminyak
#4 Romantic Hotel in Seminyak
#5 Family Hotel in Seminyak
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ulin Villas & Spa 4.5*
Official Description (provided by the hotel):
Discover an intimate award-winning boutique villa experience in the heart of Seminyak, Bali’s most fashionable destination to dine, drink and dance. The Ulin Villas and Spa is steps away to an array of most sought-after restaurants, chic boutiques, funky shops and within walking distance from the white sand beach for which the island of Bali is famed. It’s a tropical retreat that invites seasoned travelers to experience each day as it slowly evolves. Offering luxury living space, cutting-edge Balinese design and modern comforts, all villas feature private swimming pool, designer kitchen, en-suite bathroom, pool-side dining area, your very own tropical garden and most everything you would possibly expect. The Ulin Villas and Spa is created for you to stay in, chill out and relax. Experience an impeccable sincere service that everybody have been talking about. Create your own love story and make the most of this magical island has to offer. From the soft whisper of morning breeze, to the tropical noonday sun and topping it off with a romantic rendezvous beneath a star studded night sky – at The Ulin Villas and Spa, you would never fail to fall in love.We actively involve and proudly support “Bali Caring Community” a Bali based non-profit organization initiated by a group of hoteliers to bolster the Balinese unfortunates.The Ulin Villas and Spa has also been a proud sponsor of the “Comedy for Cancer Fundraiser” since 2007. “Comedy for Cancer” is a charity initiative to support the work of ANZGOG (The Australia and New Zealand Gynecological Oncology Group) for ovarian cancer research. ... more   less 
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Also Known As:
The Ulin Villas Hotel Seminyak
The Ulin Villas And Spa
The Ulin Villas & Spa Bali/Seminyak

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