I can probably consider myself a bit of a Bali expert by now after around a dozen or so trips out there. Most of the times we have been out there we have stayed at Villa's, but the novelty wears off after a little while. This time we opted for a hotel.
When looking for hotels, this one popped up and we were a little suspicious at first given how much we were paying.
That being said we couldn't have been happier in every way. The staff were amazing, I think everyone in the hotel knew my name and greeted me at every opening of a door or serving of a drink. There were so many different examples of attention to detail but I will list a few that really stood out.
First the basics. We opted for a suite room which was great. All open plan if we wanted it to be, with a well appointed bathroom and a great rustic feel to it. I think much like a few people here on the first day we had the ENTIRE pool to ourselves. The manager actually came over and made my girlfriend a traditional balinese fishermans hat made out of coconut leaves.
So those examples I spoke of.
Firstly I think in most hotels if you wish to have breakfast in your room that tends to be chargeable. At TS Suites not the case. Not only could you have breakfast in our room, on one occasion we woke up late and had passed the curfew. They were still happy to accommodate our request. I know for a fact I have asked the same thing in 5 star hotels and the request has been denied.
Second example. On another occasion we forgot to switch our do not disturb sign off and left the room and thus the room hadn't been serviced. By the time we got to our room the phone was ringing to ask if we needed our room servicing.....impressive !
Lastly, they manage to identify throughout the check in process that it was actually my birthday whilst I was staying there and very kindly gave me a cake.
The only possible thing I would advise is if you do like to hear to bed early then maybe this isnt the place for you. The music doesn't stop around the venue until midnight.
However as you can see all of the good far outweighs any minor suggestions I might.
Thank you to all of the staff at TS Suites we will undoubtedly see you again!