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“Amazing service and hospitality.” 5 of 5 stars
Review of The Royal Beach Seminyak Bali - MGallery Collection

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The Royal Beach Seminyak Bali - MGallery Collection
5.0 of 5 Hotel   |   Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)   |  
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Ranked #34 of 106 Hotels in Seminyak
Queenstown, New Zealand
1 review
“Amazing service and hospitality.”
5 of 5 stars Reviewed August 24, 2013 via mobile

The service at The Royal Beach is outstanding. Our every need was taken care of. The staff are very friendly and nothing was too much trouble. They really made our stay truly memorable. There were lots of little touches which give this hotel the edge for instance the cold compress at the pool side when it was 35 degrees and the bed turn back service in the evening with slippers and floor mat ready just to name a few.
The grounds are well kept and the room clean and very well serviced.
There were themed nights at the restaurant with a wonderful selection of fish at the seafood night with a barbque on the beach. Breakfast catered for every nationality. I would definitely recommend this hotel if you are visiting Bali.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, August 25, 2013
Dear Royal Guest,

Thank you very much for choosing The Royal Beach Seminyak Bali for your valuable holiday. Nothing better than knowing our guest had a memorable time at the resort.

On behalf of the whole team I would like to thank you again for taking the time to post such a nice and constructive comment.

We are looking forward to making your next stay even better.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 22, 2013 via mobile

We spend a week in a two bedroom villa and this was a great pleasure, the service is fantastic, the butler is always willing to help you with any service you need.
A lot of reviews mention that the resort is tired which is not as bad as people say, of course not everything is new and some small things in the villa don't function for 100% but this doesn't make the experience less comfortable. The villa is spacious and very well cleaned at all times, drinks are always there for you including always fresh towels inside as well as outdoors. The spa is not great and can use an upgrade to match the total resort standard, also the massage I had was not the best I had in Bali. Overall it is a very nice place to relax and the town centre is close. Certainly a place to come back to.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, August 25, 2013
Dear Royal Guest,

Thank you very much for sharing your experience with us on Tripadvisor. We are delighted to know that you really enjoyed your stay with your family at The Royal Beach Seminyak Bali.

At MGallery we strive to provide day after day a superior service, therefore your feedback are important for us. I have noted your comment regarding our spa and we took into high consideration.

On behalf of the whole team I would like to thank you again for taking the time to post such a nice comment.

We are looking forward to making your next stay even better.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
75 reviews 75 reviews
24 hotel reviews
Reviews in 43 cities Reviews in 43 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 22, 2013

Our initial experience with the Royal Beach wasn't great, we arrived at about 4 in the afternoon to find a great deal of confusion at the front desk as to which was our room and in the event we had to sit and wait until one was made up for us - Not the best of starts. Leaving that aside we really enjoyed our stay here, the hotel grounds are great with some lovely areas to relax in and a couple of nice pools, and the rooms themselves are spacious and comfortable. It's in a great location for the beach and not too far from the main stretch in Seminyak (although given the state of the roads and pavements it can take a while to walk there....).

There's a couple of things that let them down however, the food in the main restuarant isn't very good (although breakfast is), we tried it the first night and our main dishes arrived stone cold and even when re-sent were just average, and while there are loads of waiters around during the day they all just hung about next to the bar so every time you wanted anything you had to walk across the hotel complex to the one bar and order from there.

Also on one of the days we'd put the sign out asking for our room to be cleaned at about half past 8 in the morning and we returned at 4pm to find it hadn't been done.....

Leaving those points aside the service in general was very friendly and efficient and we wouldn't hesitate to stay there again

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, August 22, 2013
Dear Royal Guest,

Thank you very much for your constructive comments and taking the time to share your experience with us. We are pleased to know that you enjoyed your general stay.

I am sorry to read that your experience at our restaurant did not meet your expectation. please allow me to express my apologies. Moreover, I have noted your comment regarding the bad oversight to clean your room on the day you mentioned. I will share your feedback with the Head of department concerned for their awareness and further action.

On behalf of the whole team I would like to thank you again for your feedback that are very important for us to maintain our standards.

We are looking forward to welcoming your back in the next future.

Sincerely,
Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2013

I stayed at the royal beach for 10 nights. On arrival I was blown away! the reception area is beautiful! the reception staff were very helpful and the welcome drink um... YUM! our room was on the 2nd level overlooking a garden and we could see the hotel in front of us (nil complaints as we were hardly in our room). the grounds of the hotel were breath taking. the staff which I saw spent countless hours keeping it clean, their work did not go un-noticed.
the restaurant for breakfast overlooked the main pool. the food was yummy with different selections of pancakes/omelettes every day. the staff always had a smile and were very attentive to our needs.
the main pool area was nice with many deck chairs around the pool and on the grass area overlooking the beach (this was my favourite place to sunbake). one small thing- it did take a long time to get drinks around the pool.
while I was there I heard that guests were complaining about the air asia umbrellas on the beach. I think that it is apart of the bali culture to have them on the beach and if guests do not want them in front of the beach they can look else where as the grounds are beautiful. trying to take the umbrellas aware will be taking away jobs from the bali people.

all up I loved this hotel and will be returning to this hotel. thankyou for a lovely, memorable stay.

Room Tip: try to get a private house if they are available. the garden pool is quieter then the main pool.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, August 22, 2013
Dear Royal Guest,
Thank you very much for sharing your experience with us on Tripadvisor. we are delighted to know that you really enjoyed your stay at The Royal Beach Seminyak Bali.

At MGallery we strive to provide day after day a superior service, therefore your feedback are important for us. I have noted your comment regarding the speed of service around the pool and i have shared your comment with the Head of department concerned for his follow up.

On behalf of the whole team I would like to thank you again for taking the time to post such a nice comment.

We are looking forward to making your next stay even better.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 20, 2013

Upon check-in everything was great. One of the two rooms was still not ready but it was fine as we spent time at the first room. They gave us rooms quite far away from lobby, but it was understandable as the hotel is quite big. The overall hotel looks a bit dated compared to newer hotels but it's okay. I believe they have done everything they can to maintain the hotel's well conditions.

Went to the games corner, played Wii, which brings back the childish side of me, that was super fun. The breakfast was very good, i believe they offer one of the best breakfast spread on the island with delicious taste. Kudos to the breakfast team, especially with the friendly staff doing the egg counter, sorry can't recall the name. Service was efficient. We had no problems at all with the room. Tried swimming in the garden pool, which was much quieter than the beachfront pool. I like the garden area surrounding the pool, making it feels even more serene.

I just wish the table tennis can be placed in somewhere with less space, so that it's easier to pick up the ball. I would consider coming back.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, August 22, 2013
Dear Royal Guest,

Thank you very much for choosing The Royal Beach Seminyak Bali for your valuable holiday in Bali. Nothing better than knowing you would consider to return.

At MGallery we strive to provide day after day a superior service, therefore your feedback are important for us.
I have noted your comment regarding the hotel condition and tale tennis and i am pleased to inform you that we have an ongoing refreshment project to maintain our standard for which we are well known.

On behalf of the whole team I would like to thank you again for taking the time to post such a nice comment.

We are looking forward to making your next stay even better.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 20, 2013 via mobile

Hotel was lovely, situated on the beach. Pool was exceptional and the service was wonderful and helpful. However the hotel is in Seminyak, which is dirty, pavements broken and dangerous. The streets smell and it is impossible to cross the roads. If your looking for a relaxing holiday with golden beaches, this is not the place. The is rough and dangerous for children, Bali did not live up to it's image, it is expanding very quickly, putting up hotels without sorting out the infrastructure. Its a real Shame, as the hotel is well worth a visit. We left a couple of days early to visit SIngapore, as a week was enough.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, August 22, 2013
Dear Royal Guest,

Thank you very much for sharing your experience with us on Tripadvisor. We are delighted to know that you really enjoyed your stay at The Royal Beach Seminyak Bali.

I am sorry to hear that your experience of Seminyak village didn't meet your expectation. Sometimes it is not exactly what people are expecting about Bali but as you may know the surroundings are really nice and make you forget about seminyak by itself.
Anyhow, Seminyak remains today the place to go for persons looking for the trendiest restaurants, bars and shops.

On behalf of the whole team I would like to thank you again for taking the time to share your experience.

We are looking forward to welcoming you back in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
München
Top Contributor
97 reviews 97 reviews
70 hotel reviews
Reviews in 58 cities Reviews in 58 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 19, 2013

The hotel is beautifully located on the beach with a very nice large garden and two pools. The main restaurant also overlooks the beach. The staff is very friendly, the rooms are nice, clean, with a very good bed and a small turndown service. The villas are even nicer and have an own pool. The breakfast at the main pool is great.

The downsides are that you are relatively far away from good restaurants (other than the Gado-Gado next door) and the restaurant of the hotel is awful. Somehow they manage not to have 70% of the wines and dishes on their menue and always only discover this 30 minutes after you have ordered it. It is a little miracle that they manage to have good staff in the morining and such a poor service and quality in the evenings. - Not Accor style.

Room Tip: Take one of the villas then you do not have to fight for a beach bed.....
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, August 22, 2013
Dear Royal Guest,

Thank you very much for choosing The Royal Beach Seminyak Bali for your valuable holiday and to share your experience with us.

I have noted your comment regarding the service especially at dinner time and I have immediately reported to the Head of department concerned for his follow up and further action. Please allow me to express my sincerest apologies.

On behalf of the whole team I would like to thank you again for taking the time to nice and constructive comment on tripadvisor.

We are looking forward to making your next stay even better.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Seminyak
#12 On the Beach Hotel in Seminyak
#22 Family Hotel in Seminyak
#23 Romantic Hotel in Seminyak
#29 Spa Hotel in Seminyak
#31 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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