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“Excellent Location, Feel at Home, Little Disruption!!” 4 of 5 stars
Review of The Royal Beach Seminyak Bali - MGallery Collection

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The Royal Beach Seminyak Bali - MGallery Collection
5.0 of 5 Hotel   |   Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)   |  
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Ranked #36 of 113 Hotels in Seminyak
Bandung
Top Contributor
74 reviews 74 reviews
53 hotel reviews
Reviews in 25 cities Reviews in 25 cities
92 helpful votes 92 helpful votes
“Excellent Location, Feel at Home, Little Disruption!!”
4 of 5 stars Reviewed May 9, 2013

Arrived at 11am, too early to check in, the room was not ready yet. as Accor adv. plus gold member, my room was upgraded to suite garden room. The reception staff was kindly assist my check in process but be informed that the room will be refreshed after 12pm as fast as possible. Welcome drink and freshener towel was also provided.

Back again to the hotel at 2pm, the room was not ready. Wait for a couple minute for this matter, and the reception staff gave me compliment to stay in grand deluxe until my suite room was ready. During on my way to the room, The bellboy was very friendly, gave information about the hotel in details.

At 4.30 pm my suite room was ready, the room was clean and have a good ambience with classic touch and also well maintained though it was not a new hotel. Amenities provided met my expectations

Little disruption happened. Ask for having late check-out (priviledge for accor adv. plus gold & platinum member only) and reception staff allowed me until 2pm. Not satisfied with reception staff, i spoke with hotel villa manager about this matter. After having long discussion, hotel allowed me to check out until 2.30 pm

Ordered some meals in room service, the portion of soto ayam was very stingy but the taste of fried banana with sauce was delicious.

breakfast at the husk restaurant leave me a positive value, menu selection were great (bacon, sushi, crepes, pastry, etc), taste and quality of all dishes served were in a good control.

Location of the hotel was great, easy to get convenience store, souvenir shop, etc, and of course access directly to the beach from the hotel.

Some notes that i dont like about the hotel:
1. Internet connection did not work well at my room.
2. Check in process need to be faster
3. felt the reception staff were put more attention to foreign guest.
4. Based on discussions with villa manager, i conclude that hotel has bad reservation system ( hotel said suite room fully booked for the next day, but i checked into reservations system of accorhotels.com, suite room still available. It had never been happened in others accor hotels brand before.

However I really appreciate and thank you to Villa Manager Mr.Arif for your explanation and effort to clarify the condition happened.

Last, I really impressed with the service given by Mr. Kadek as a reception staff. Though i felt disappointed with the check in process and the room which was late, he was able to handle my mood with his outstanding services given

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, May 16, 2013
Dear Royal Guest,
Thank you for taking the time to share your experience with us. Nothing better than knowing you had a memorable time with us.

I have noted your constructive comments and I have immediately shared with the head of department concerned for their consideration and follow up.

Our staff is working day after day to provide you an exclusive service ; therefore I will share your comment with them and I am sure that your review will even more motivate them to continuous improving our services.

On behalf of the whole team I would like to thank you again for your kind comment.

We are looking forward to welcoming your again.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Manama, Bahrain
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 9, 2013

tThis was our second visit to the hotel the first being 2.5 years ago. we really enjoyed the first trip even though it was a high season. this time round we enjoyed the same excellent service from the staff. i cant stress enough the location was just perfect 20 minute walk from the beach to Kuta and 20 minute street walk to hip Seminyak.

The only downside is the hotel food and cocktails. even their famous breakfast has changed in quality some how it is just that it used to be such a high standard that we expected it to be the same but in all if they were 8/10 now food is 6/10.

all in all its a good hotel for family and couples i would always go back if it kept the same standard of service. tnx for a great memory

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, May 10, 2013
Dear Royal Guest,
Thank you very much for taking the time to share your experience with us. Nothing better than knowing our Royal guests enjoyed their holiday in our resort.

I have noted your comment regarding our food and cocktail and i am really sorry to know that your experience did not meet your expectation. I will share your comment with the Chef and his team for their awareness and further action.

Again thank you for sharing your experience on tripadvior.
Looking forward to making your next stay even more pleasant.
Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 23 cities Reviews in 23 cities
277 helpful votes 277 helpful votes
5 of 5 stars Reviewed May 6, 2013

The Royal Beach Seminyak's absolute beachfront location on sprawling Seminyak Beach is amazing! Nothing beats sitting on one of the comfy recliners in the shade, watching the surfers, listening to the roar of the waves, sipping on an island coconut and getting cooled by the trade winds.

In addition, the resort has lovely manicured grounds with many fragrant flowering trees and water features.

Clientele mostly Australians/Europeans.

Airport pickup was seamless. We were given an upgraded room on arrival (thank you Eni). Our room was as requested - non-smoking and in a quiet location. Loved the huge bed (bigger than California King), spacious room, lots of storage, robes, bedroom slippers and the many complimentary toiletries. A rug in the room would have been perfect!

We added on the option of the Breakfast Buffet at check-in. Highly recommend if you want a no-hassles start to the morning.

Must-do’s include the complimentary Water Aerobics Class with Made & Wayan.
Wayan also arranged for my husband to have a great Surf Class with one of the Beach Boys whose kiosk was just left of the beach entry.

Overall, we had a very restful stay. Lovely attentive staff, beautifully maintained grounds. Will certainly revisit this resort after it's upcoming 'refresh'.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, May 6, 2013
Dear Royal Guest,
First of all, I would like to thank you for your kind words and taking the time to share your comment on Tripadvisor. It's always a pleasure to receive nice comments.

We are delighted to know that you really enjoyed your stay with us.

I will share your comment with the staff and I am sure that your review will motivate them even more to continuously improving our services.

On behalf of the whole team I would like to thank you again for choosing once more our resort for your holiday in Bali.

We are looking forward to making your next visit even more pleasant than the previous ones.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 5, 2013

We stayed in this hotel for 5 nights in April after experiencing two other similar hotels in the area. We found the hotel to be very tired looking and very overpriced in comparison to their competitors. The pools were overcrowded and seemed murky and I was concerned about the water cleanliness. Our room was clean but was tired and past it's used by date the bathroom was pretty bad with the tile grout missing and water stains a d the taps had rusted and there were mirror stains. The room was about 300 meters from reception and it felt like a treck to leave the hotel each time. For the price we paid I would not stay here again. I must say the staff were nice and the restaurant food was ok. I wouldn't stay here again because there are much better hotels and villas in better locations.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, May 6, 2013
Dear Royal Guest,

First of all I would like to apologize should your experience did not meet your expectation. Please allow me to express my sincerest apologies. At MGallery we strive to provide a superior service for every customer; therefore your feedback is very important for us.

I have noted your comments and I am pleased to inform you that we will have an upcoming refreshment project to maintain our standard for which we are know around the world.
II will share with the head of department concerned for their awareness and further action.

Again thank you for taking the time to share your experience with us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 3, 2013 via mobile

Cannot fault the hotel.
We were checked in to our deluxe room , but were not happy with the view which was a wall - no garden, spoke to reception and were moved to a lovely garden view. The room was very spacious , very clean and all amenities provided for. The decor needs up dating but I had no issue with this as the room was very clean . Breakfast is great and very pleasant in the restaurant . I was also pleased to see that no plastic is being used for bin liners - well done.
Your sheets are changed every day which is unnecessary and is a worry as there is a water shortage in Bali - perhaps your guests could leave a card on the bed if they require them to be changed.
Overall - well done Royal Beach , a most relaxing stay ...

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, May 5, 2013
Dear Royal Guest,
Thank you for taking the time to share your experience with us. Nothing better than knowing you had a memorable time with us.

I have noted your constructive comment regarding the bed sheets and I will discuss with the head of department concerned for their consideration and follow up.

Our staff is working day after day to provide you an exclusive service ; therefore I will share your comment with them and I am sure that your review will even more motivate them to continuous improving our services.

On behalf of the whole team I would like to thank you again for your kind comment.

We are looking forward to welcoming your again.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 2, 2013

The arrival hall at the Denpasar Airport has always been an interesting location. You may consider that the coordinated arrival of so many flights into the country is planned. But surprising to me is that the Immigration Department has now brought the Bali street feel right into the hall for everyone.
As you make your way to pay for your entry visa the number of 'workers' approaching you offering 'Express service' is staggering and the look on the faces of the other travellers reflects this. Having obtained your visa the barrage recommences, women and men approach all in the lines to the counters 'Express Service, express service' even the security guards are at it.

Back in the snaking line and fellow travellers are discussing this frenzied activity. Varying prices are proffered as the rate to get the Express Service. I gauge that they assess the way you're dressed or possibly the amount of stress the traveller has with the accompanying family members. All in all its a bit of a razz up. If the Express Service is legitimate ( probably is) it would be an advantage to know about it with signage or formal presentation. But Hey this is Bali!

Through the airport and onto the pick up area. Looking for our driver for The Royal Beach Hotel. Nice one, he's here. Takes my container sized suitcase and off we go through the new shopping precinct between the airport and the vehicle pickup. Progress is clearly evident at every turn.

With many trips to Bali chalked up it never ceases to amaze me. We wind our way through the back streets and I'm looking for landmarks. Apart from the obvious Balinese / Indonesian look of the place I'm at a loss to get my bearings. I decide to go along for the ride as I know the end location well. Leoni and I stayed at the hotel whilst the Sofitel had it between 2008 - 2011.
The location of the original Imperial Hotel Villas are still the central focus and a walk through the gangs (lanes) around the walled villas complex is a treat.

Check in is suitably cordial and we are delivered to our Deluxe room. Spacious and clean, all mod cons. The grounds are well established and really make the inward looking orientation of the hotel design. The green pool is a quiet time oasis and is a sought after loco for readers and relaxers. The main pool is more action stations with day beds and cabana style lounges for all desiring the view and access to the ocean. The numerous eateries are good with attentive staff and friendly attitudes.
This hotel caters for all style of traveller. Families are welcome, there are honeymooners, couples both older and younger, even it appears the lone traveller.

The hotel, the location and the serenity it provides delivers a great deal . A squirrel has just promenaded in front of me in the tree canopy. Another good sign.

The current standard is not as high as the Sofitel offered, but kick back relax and enjoy and the Royal Beach does have a Royal feel. Being a (long time) Accor member also has its benefits in this style of resort hotel.

Room Tip: An original villa would be delight. The modern hotel rooms are more than satisfactory with the room...
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, May 5, 2013
Dear Royal Guest,
We would like to thank you very much for taking the time to post such a detailed review. It's always a pleasure to receive nice and constructive comments. I will share your comments with our head of departments for their awareness and further action.

At MGallery we strive to provide day after day a superior service therefore your feedback is valuable for us.

On behalf of the whole team I would like to thank you again for choosing our resort for your holiday in Bali.

We are looking forward to making your next visit even more pleasant than the previous ones.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 30, 2013 via mobile

Have stayed twice and had a lovely time. Rooms are large and quite. Might be starting to show a little wear and tear. Staff are fabulous and friendly. Great value for money. Two lovely pools and lovely tranquil garden setting. Easy walk to Seminyak and Legion.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, May 2, 2013
Dear Royal Guest,
Thank you for taking the time to share your experience with us. It's always a real pleasure to receive such nice comments especially from our Royal repeaters. We are delighted to know that all you enjoyed our facilities, and services.

Our staff is working day after day to provide you an exclusive service ; therefore I will share your comment with them and I am sure that your review will even more motivate them to continuous improving our services.

On behalf of the whole team I would like to thank you again for your kind comment.

We are looking forward to welcoming your back in the next future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Seminyak
#15 Business Hotel in Seminyak
#22 Family Hotel in Seminyak
#24 Romantic Hotel in Seminyak
#32 Spa Hotel in Seminyak
#33 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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