We took advantage of the good discount offered by accor for stays during the chinese new year period and it turned out to be a correct choice. The hotel was in a good location with shops located nearby. We took one deluxe and one superior. The deluxe was beautiful but the air conditioning was so poorly maintained that you only seem to feel hot air blowing especially at night.
One guy from housekeeping looked at it and maintained there was nothing wrong despite me contending otherwise. He further cliamed that the temperature is maintained at 23 which i found unbelievable especially in the sweltering heat in Bali at this point of time. The kids were struggling to sleep and i should probably have requested for another room instead of remaining in the same room.
Othrwise, the staffs were courteous and the service was fast. The buffet breakfast was good but selection of bread, pastries and cakes needed improvement. I would think that like any other hotels, this hotel would cater for vegetarians but i was wrong. The hotel should look at catering for those who may not consume pork and beef and offer more seafood and chicken. It would be good if the hotel opens more restaurants offering chinese and indian cuisine as well as a deli since there are very limited options at present with the japanese restaurant being the exception.
The pool was nice and the kids really enjoyed themselves. The service at the spa was excellent- the staffs went out of their way to ensure my daughter enjoyed her flower bath. A special thanks to them.