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All 73 Seminyak hotels

The Royal Beach Seminyak Bali - MGallery Collection: Traveler Reviews

4.5 of 5
Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)
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The Royal Beach Seminyak Bali - MGallery Collection
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Ranked #29 of 73 hotels in Seminyak
Most recent review
5 of 5 stars Reviewed December 27, 2012
Harry2728 Darwin
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Darwin
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Top Notch Staff and Service”
5 of 5 stars Reviewed December 27, 2012

My recent visit was the best hotel experience I have had in Indonesia over
17 trips in 8 years. The interactions with the staff were just so friendly and they made our trip.

I had originally booked 2 nights only with 1 free night included as an Accor Advantage Plus Member. Our travel plans were then to stay a further 2 nights at the Ibis Styles Benoa in Nusa Dua, again with 1 free night courtesy of Accor Advantage Plus.

The Ibis definitely did not meet my expectations! As such, after less than an hour I checked out and returned to The Royal Beach Seminyak where we were warmly greeted by Win (duty manager) and given the same room (upgraded) we had for the original 2 nights. All staff my fiancée and I encountered were extremely professional but also warm and friendly. We enjoyed many conversations with a lot of the hotel staff who were outstanding in accommodating many requests.

Chef Willy prepared a beautiful Christmas Eve dinner. The food throughout our 4 night stay was of a consistently high standard. The breakfast buffet was a nice change fromt he normal hotels in Bali, The Royal buffet was fresh with a wide variety of choice. Western hot, Asian hot, European, cereal, fruit, egg station with an egg dish of the day was awesome, they even had vegemite. We were still so close to everything in Seminyak so it was very convenient but we still felt like a world away from everything.

The room (378) we had was a corner suite and had lovely views of the treeline and sky - great sunsets. It was a bit of a hike to and from but it was also very quiet as it was next to the area where the villas were.

Pool area was busy but there was plenty of seating available, pool wasn't huge but had plenty of little areas to have some of your own space. Great to stroll down to the beach and not a lot of hawkers on the sand.

We had a knock on the door on Christmas Eve and were delighted to get a little gift from the hotel. Well done on an exceptionally well run hotel with fantastic people. I look forward to returning soon.

Room Tip: It's a big resort so ask for a room close to the pool
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review
January 2, 2013
Dear Royal Guest,

Thank you very much for writing about us following your stay and it is wonderful news that you enjoyed your stay at The Royal Beach Seminyak Bali.

I very much appreciate your kind comments about the service, which I will be very happy to share with the team.

I very much hope to have the opportunity to welcome you back very soon, and in this respect please do not hesitate to contact me directly in order that I can personally oversee your arrangements to ensure a wonderful visit.

It will be a pleasure to welcome you back in the future, and in the meantime I send you my warmest wishes from The Royal Beach Seminyak Bali.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed December 27, 2012

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review
December 31, 2012
Dear Royal Guest,

Thank you very much for your lovely review, and it is wonderful that you enjoyed your memorable stay with us. We thank you for your valuable feedback and we would remain keep the services in high standard.

I very much hope we will have the opportunity of welcoming you back to The Royal Beach Seminyak Bali soon, and do let me know if I can assist with any arrangements for any future visits.

On the behalf of the whole team, we certainly look forward to welcoming you back to our resort. Thank you.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Melbourne, Australia
1 review
“perfect holiday”
5 of 5 stars Reviewed December 27, 2012

Our Room, 122 was large, clean and very comfortable with all amenities provided.
Reception on arrival quick and professional.
All staff professional with good english skills and very friendly with genuine smiles on their faces.
Pool massive and great to view the beach.
All Hotel meals above average and position of hotel is close to all shops and other gourmet restaurants.
Gym is perfect for holiday use.
I will return.

Room Tip: No need, all are in a great position.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask steve m about The Royal Beach Seminyak Bali - MGallery Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review
December 31, 2012
Dear Royal Guest,

Thank you very much for writing about us following your stay and it is wonderful news that you enjoyed your stay at The Royal Beach Seminyak Bali.

I very much appreciate your kind comments about the service, which I will be very happy to share with the team.

I very much hope to have the opportunity to welcome you back very soon, and in this respect please do not hesitate to contact me directly in order that I can personally oversee your arrangements to ensure a wonderful visit.

It will be a pleasure to welcome you back in the future, and in the meantime I send you my warmest wishes from The Royal Beach Seminyak Bali.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
1 review
1 helpful vote 1 helpful vote
“Poor Management”
4 of 5 stars Reviewed December 17, 2012

When we booked online the hotel took a double payment .
When it was brought to their attention they agreed they had and said they would do a refund immediately.
So far we have not received a refund and I am starting to doubt the integrity of the hotels management.
As a member of the Accor group of hotels I am surprised they could be so careless in their management.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, General Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review
December 27, 2012
Dear Sir, Madame, first of all I do apologize for the late response.
we usually process immediately any refund and we also keep inform directly the guest via email.
It is not our custom to hold any payment which went into our system just because of the fact something went wrong through the transaction.
Usually the refund can take up to maximum 3 weeks and depends on the period it is happening as well. During the actual Holiday season may need more time but for sure the refund is being processed from our side.
Hope while I am replying to You the fund is already in your account. Thank You for you understanding
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bronte
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“The Royal Beach”
4 of 5 stars Reviewed December 15, 2012

Have stayed here a few times and found it to "tick the boxes". Its smallest rooms are a bit of a squeeze however the next size up are perfect. I love the pool area with the beach in the background and shaded deck chairs - that works well. The gym is a bit ordinary and could do with an update. The breakfast service is a little less flash than other 5 star resorts however is adequate. The location and situation are excellent. Overall, a notch or 2 below the other 5 star resorts in Seminyak however its probably a bit cheaper - nonetheless it is still a great place to hang about and relax.

Room Tip: the 48 sq m rooms are much better than the 40 sq m rooms
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask BronteScoot about The Royal Beach Seminyak Bali - MGallery Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review
December 17, 2012
Dear Royal Guest,

Thank you very much for sharing your experience with us. It has been a pleasure to receive a constructive feedback from you.

We have passed on this valuable feedback to the related team in order to provide better service in the future. Moreover, we thank you for taking the time to tell us about your experience encountered during your stay at The Royal Beach Seminyak Bali.

We appreciate your sharing your concerns, and we shall look forward to welcoming you on your return at The Royal Beach Seminyak Bali.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
The Royal Beach Seminyak Bali Hotel
Sofitel Hotel Seminyak Bali
Sofitel Seminyak
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection
Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Region: Indonesia > Bali > Seminyak
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotels in Seminyak
#13 Family Hotels in Seminyak
#23 Luxury Hotels in Seminyak
#27 Romantic Hotels in Seminyak
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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