We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The good, the bad and the ugly” 3 of 5 stars
Review of The Royal Beach Seminyak Bali - MGallery Collection

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Royal Beach Seminyak Bali - MGallery Collection to your Saves list
The Royal Beach Seminyak Bali - MGallery Collection
5.0 of 5 Hotel   |   Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Airport Pickup&Breakfast
Ranked #43 of 133 Hotels in Seminyak
Certificate of Excellence
Perth
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“The good, the bad and the ugly”
3 of 5 stars Reviewed November 18, 2012

The good: - this was our second stay here and we love the location and think the beach facing property for the price represents great value in Seminyak now. The pool area and grounds are lovely. We especially enjoyed lazing on the beds at the grassed area just behind the beach. The food and drinks from the pool bar were pretty good, especially the pizza.

We had a deluxe room on the second floor. Room is a good size and very comfortable and quiet. The bed is exceptionally comfortable and we slept very well over our 5 night stay.

The bad: - As mentioned previously, the bathrooms. They look very tired and a little grimy. Our shower flooded after 2 minutes use, with dirty soapy water sloshing around the toilet. This was fixed but gives you an idea that the bathrooms do not match the standard of the rest of the hotel. We weren't offered a renovated room, nor did we see any evidence of renovations going on, but if they do fix up the rooms we would consider coming back, otherwise no way.

Breakfast quickly got boring despite a good selection. The hot food was not that great, the coffee terrible (asked for caffe latte which was undrinkable). The pastries definitely the highlight.

The ugly: - surprisingly the staff. Some were great, but we were dissapointed by the reception staff. Trying to get a 2 hour check out extension proved impossible for them. I know late checkouts are difficult to manage, but asking for a check out at 2pm shouldn't be such an issue. When we did check out (at 1pm), I wanted to park my bike near the foyer for 2 minutes while I loaded the wife and luggage into a taxi. The concierge and security guy were so unpleasant and almost agressive about it and were most inflexible, forcing me to park down by the road, walk up, pack the taxi and walk back down again. I just didn't see the need for such treatment and it ensured that we left the hotel with an unpleasant feeling.

A real shame because the hotel is overall not a bad place to stay.

Room Tip: Third floor overlooking the garden pool would be the pick.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Maillot-Jaune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, November 26, 2012
Dear Royal Guest,

We very much appreciate your comments regarding your stay at the The Royal Beach Seminyak Bali. It is always a pleasure to receive positive feedback.

I have shared your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I am sorry that your experience did not meet your expectations, especially on the late checkout and the services, and please allow me to express my sincerest apologies.

At M Gallery, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We shall look forward to welcoming you on your return at The Royal Beach Seminyak Bali.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,045 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
conjola
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 17, 2012

Stayed here for three nights in a Grande Deluxe room. This hotel has lovely gardens and a wonderful beachfront position. Breakfast is fantastic. There are two pool areas and whilst the beachfront pool is very popular, we preferred the quieter garden pool, still big enough for a few laps each morning and much quieter during the day. The villas looked wonderful! I commend the hotel policy of not allowing people to reserve their daybeds by leaving towels etc on them early in the morning, well done to management!
Now on the down side! The hotel is in the higher price range and therefore guests expect a certain standard of room. Our room number was 177, whilst the room is quite large and the bathroom is marble, the overall finish in this room is fairly ordinary. Sink was coming away from surround and the decor was nothing short of drab, a good shot of color and some art work on the naked walls would make a huge difference and create a much nicer ambience. Perhaps we just got unlucky and were allocated an older room which had not been recently renovated, but for the price the standard of room was a let down. The management need to review this particular room/s( Grande Deluxe) as we believe an update to the decor and presentation is required to warrant the higher price tag asked by the MGallery Collection.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank kidgeeridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, November 18, 2012
Dear Royal Guest,

Thank you for choosing to stay with us at The Royal Beach Seminyak Bali, and I am delighted that you enjoyed our pools, garden and all services.

We are currently working on plans for improvements to the hotel that will address some of the points you have mentioned. Following that, I have immediately reported your comment to the Head of Department concerned for her awareness and further action to prevent any occurrence in the future.

At MGallery our aim is to always exceed our guests’ expectations, and therefore your comment is very essential for us.

I very much hope to have the opportunity to welcome you back shortly, and in this respect please do not hesitate to contact me directly in order that I can personally oversee your arrangements to ensure a wonderful visit.

Thank you for taking the time to write about your stay with us and we shall look forward to welcoming you on your return.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 14, 2012

I have stayed at the Royal Beach 3 times now.

This hotel is stunning. The grounds are beautiful, the rooms are luxurious, clean and large, the staff are very friendly and helpful, the pool is amazing. This is my favourite hotel to stay in in Bali and I have stayed in 7 different hotels across the area.

I stayed at the Royal Beach one year over christmas and there was a small incident in the room that made me want to change I called the front desk (it was 1am) two staff members came up to the room, tried to resolve the issue, however I was still not settled. They upgraded my entire family to a two bedroom villa with private pool and moved all of our bags at 1:00am to the villa and we stayed their for the reminder of the trip at no extra cost. Just generally great service without an attitude.

The breakfast is second to none, variety for even the pickiest eaters. I would stay here over any hotel in Seminyak - and I am going back in February and can't wait! The location is PERFECT - a short walk up the road brings you to great shops/restaurants, it's right on the beach and not to far from Kuta/Legian when you want a bit more action.

Thank you for keeping your standards so high Royal Beach. Bravo.

Have traveled with friend/family/ and as a couple

Room Tip: Any of the rooms are fantastic.
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BGWtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, November 18, 2012
Dear Royal Guest,

Thank you very much for sharing your great experience with us. It has been a pleasure to receive a pleasant compliment.

We are very pleased that you enjoyed the facilities and the overall services that we had offered during your stay with us.

We shall look forward to welcoming you on your return at The Royal Beach Seminyak Bali.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Seminyak hotels
0.5 mi away
The Seminyak Beach Resort & Spa
1.2 mi away
W Retreat & Spa Bali - Seminyak
0.6 mi away
The Legian Bali
The Legian Bali
#2 of 133 in Seminyak
5.0 of 5 stars 1,156 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
TS Suites Leisure Seminyak Bali
0.0 mi away
The Trans Resort Bali
The Trans Resort Bali
#6 of 133 in Seminyak
5.0 of 5 stars 770 reviews
0.3 mi away
Courtyard by Marriott Bali Seminyak
Show Prices
Show Prices
Show Prices

Been to The Royal Beach Seminyak Bali - MGallery Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Seminyak
#17 On the Beach Hotel in Seminyak
#19 Family Hotel in Seminyak
#24 Romantic Hotel in Seminyak
#33 Spa Hotel in Seminyak
#39 Luxury Hotel in Seminyak
Price Range (Based on Average Rates):
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Odigeo, Agoda, Priceline, Travelocity, HotelTravel.com, Orbitz, ACCOR and Jetsetter so you can book your The Royal Beach Seminyak Bali - MGallery Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing