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“A good experience & value for money!” 4 of 5 stars
Review of The Royal Beach Seminyak Bali - MGallery Collection

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The Royal Beach Seminyak Bali - MGallery Collection
5.0 of 5 Hotel   |   Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)   |  
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Ranked #34 of 106 Hotels in Seminyak
Melb, Australia
Top Contributor
60 reviews 60 reviews
45 hotel reviews
Reviews in 35 cities Reviews in 35 cities
78 helpful votes 78 helpful votes
“A good experience & value for money!”
4 of 5 stars Reviewed October 7, 2012

For an easy first half of our Bali holiday - we wanted to stay somewhere that offered good value for money, was an established hotel with a good reputation and lovely grounds, a big pool and a little bit of vibe.
Our choice at this hotel was on the money and just what we were looking for!
Our room was lovely, spacious and well kept, however, the bathroom was a little tired, but renovations over the years seem to have kept most rooms in good stead.
The staff were friendly and helpful, ( as per true Balinese style) - and were always smiling.
Note to manager - the chef who makes the eggs in the morning ( not the waffles) was rather lazy and grumpy on a daily basis - perhaps get a friendlier and more enthusiastic person in this role who interacts with your guests - as this chef didn't seem to want to be there!
In saying this - the friendly & jolly waffle/pancake chef outshone him just by smiling & saying good morning!
the pool area needs a little bit more upkeep and TLC, and perhaps some soft gentle music during the day to give a relaxed vibe.
one thing to note to anyone staying here is the morning battle for the sun lounge chairs by the pool... in our case, when we're on holidays, we're a little sluggish on holidays and would like to have a bit of a sleep-in - and always seemed to be one of the last at breakfast - which left us with little or no options around the pool - on the upside of this the hotel should be commended for their policy of not being able to leave belongings on a towel/chair for more than 30 mins.
However - it should be noted, that if you are NOT prepared to do the morning battle and get up early to try and reserve a chair and get a spot - this hotel does not have enough sun chairs by the pool - even though there is plenty of space to put more chairs out for guests!!!
Overall: Hotel is a good location, and close to Seminyaks bars/restaurants and would definitely recommend it for a fun stay!!!

Room Tip: Note tip above for reserving chairs by the pool - either get up early - or await the lunch crowd who...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, October 9, 2012
Dear Royal Guest,

Thank you so much for your feedback on tripadvisor regarding your recent stay with us at The Royal Beach Seminyak Bali.

It is our utmost pleasure to learn that you had a memorable experience with us. I have passed on your kind comment to the management team and please, rest assured that we are taking all your comments into consideration.

Regarding your Bathroom condition, I apologize should the state did not meet your expectation. However, we are pleased to inform your that we have an upcoming refreshment project to maintain our standard, for which the resort is known around the world.

We hope your plan will bring you back to Bali and The Royal Beach Seminyak Bali in a very near future.
Once again, thank you for your feedback. We are looking forward to welcoming you back.


Yours Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
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English first
Beijing, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2012

the hotel is just located 40 steps from the seminyak beach. the inner environment is very pleasant and cozy. All the facility and programs provided by the hotel make no need to walk out of the resort.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, October 9, 2012
Dear Royal Guest,

Thank you very much for sharing your great experience with us. It has been a pleasure to receive a pleasant compliment.

We are happy that you enjoyed the facilities and the overall services that we had offered during your stay with us.

We are looking forward to welcoming you back in the resort in the near future.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung
Top Contributor
53 reviews 53 reviews
51 hotel reviews
Reviews in 41 cities Reviews in 41 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed October 6, 2012

I checked in the afternoon and no room available at that time.
Checked in was fast and the staff was very helpful to inform about the facilities of the resort.
After check in we went out for lunch, and around 1 hour later, FO staff called me that the room already available.
The room was clean and nice but need renovation. Swimming pool was nice and the perfect was the beach.
Breakfast was good, with many variety to choose from Indonesian, Western, and Chinnese Food.
Beside the hotel there's a very famous bar KudetA. Must try.
Will be come back after the hotel make renovation.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, October 9, 2012
Dear Royal Guest,

Thank you very much for sharing such a pleasant comment on TripAdvisor and for selecting The Royal Beach Seminyak Bali for your precious holiday.

We are happy that you enjoyed the facilities and the overall services that we had offered during your stay with us. We have also noted your comments regarding to the unavailability of the room at that time when you checked in the afternoon and would like to express our sincerest apologies.

Following your comment that the room is in need of renovation, we are pleased to inform you that we have an upcoming refreshment projects to maintain our standard.

We hope we will have the opportunity to welcome you back to The Royal Beach Seminyak Bali on your next visit.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 1, 2012 via mobile

Just finished a week long stay, must admit to being more than a little disappointed. This place could be fantastic, but they seem to be settling for OK.

Key areas that need focus;

Rooms seriously need modernising

Service is friendly but very inefficient, many requests took 3-4 times before action was taken

Location is not great at all, quite a walk to many areas, taxis were a must. (albeit cheap)

Given it 3 out of 5, but this place is very dated, a refurb and focus on additional training of a very friendly staff could really turn this place around.



  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, October 2, 2012
Dear Royal Guest,

Thank you for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. I am deeply sorry to hear that your experience did not entirely meet your expectation. Please allow me to express my sincerest apologies.

In regards to the service experience, I have reported your comment to the Head of department concerned for her immediate action to prevent any occurrence in the future. moreover, regarding your room condition, I am happy to inform you that we have an upcoming refreshment project to maintain our standard.

At M Gallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Thank you again for sharing your concerns. We hope that you will consider staying at The Royal Beach Seminyak Bali again so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2012

I was greet by Mr. Winangun - Duty Manager upon arrival at late night; felt like an important person. The hotel still provide personal welcome drink and cold towel for refreshment. The FO staff so answered my question regarding the room facilities which have terrace facing to garden so I still can smoking on terrace during my stay while I prefer to have non smoking. The Air-con temperature is good, the room so cozy with small sofa attached to window, and a small gift; sandalwood handfan; on the bed.
When i entered the room, i check the bathroom and found that the sprayer on the closet was broken, I called to FO staff and they note thay they can fix that tomorrow morning due to it was late at night and it would take time to fix it. For me the explanation is very good and clear to understand, he know that I wiould be need sleep that night.
The housekeeping refill the bathroom amenities.
All the staff are very welcome. Upon departure I was greet by Mr. I Nyoman Yasa - Room Division Manager, and again, it made me felt like an important person.
This hotel is very recommended and a best destination for second home in Bali

Room Tip: Quite rooms, you can hear the sound of the sea just from your room terrace. The deluxe room is quite...
See more room tips
  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, October 8, 2012
Dear Royal Guest,

Thank you very much for sharing your review on your recent stay with us on Tripadvisor.

Total guest satisfaction is our greatest priority and thank you to your positive comment and feedback that we are able to maintain on our service standard.

On the behalf of the management, we happily look forward to welcoming you back to this beautiful island for another great special experience.

Sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leongatha, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2012

Recently my husband and I travelled to Bali for a 7 night holiday/family wedding. During this time we stayed at The Royal Beach Seminyak. We found the resort to be of a very high standard with excellent facilities, amazing gardens and exceptionally friendly service at all times. The pool area was outstanding with reclining chairs both around the pool and on the grass area closer to the beach, never was it too difficult for a staff member to accommodate guests after a simple wave of a flag. Our daily breakfast was from a vast array of cultural delights from around the world and the dinning area had wonderful views of both the pool area and the beach. We found the location to be perfect for a walk along the beach towards Kuta in one direction and a shorter stroll in the other to the heart of Seminyak. Our room was a very comfortable 'Deluxe room with a king size bed' which was a very generous 46sqm in size and decorated in a beautiful Balinese style although it was quite dark and unfortunately did not overlook the beautiful gardens. I would not hesitate to stay at this resort again and highly recommend it to all other travellers who are after a wonderful luxurious holiday at affordable rates. However, I would request one of the rooms overlooking the garden next time.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, October 2, 2012
Dear Royal Guest,

Thank you so much for your kind words and taking the time to post such a nice and detailed comment on Trip Advisor. We are so thrilled to hear that you enjoyed your holiday with us.

Memorable experiences are what we strive to provide day after day to our Royal guest ; so your compliments are always welcomed.

I will share your comment with the staff and I am sure that your review will motivate them even more to continuously improving our services.

On behalf of the whole team I would like to thank you again for choosing our resort for your valuable holiday.

We are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 27, 2012 via mobile

We have stayed in Bali on many occasions and decided the Royal beach over our last stay the Oberoi. The hotel is very nice indeed the pool is great and as expected the service here is fantastic. But our rooms 227 and 226 are less than average for the price. The rooms smell bad and I mean very bad the balcony view is of a stack of air conditioners and last night we had around 30 termites in our bed. We would come back here but would only stay in a villa however if your looking at a place to stay and the Oberio is similar in price and 100m further up the Beach it wins hands down. So don't ignore the whingers on here as its all warrented from our point of view.

Stayed September 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, September 30, 2012
Dear Royal Guest,

Thank you very much for taking the time to share your experience with us. I am deeply sorry to hear that your experience did not entirely meet your expectation.

Regarding the room condition, I am pleased to inform you that we have an upcoming refreshment program for a couple of rooms to maintain our standard and high services.

At MGallery we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Thank your again for sharing your concerns. We hope that you will consider staying at The Royal Beach Seminyak Bali again so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Seminyak
#12 On the Beach Hotel in Seminyak
#22 Family Hotel in Seminyak
#23 Romantic Hotel in Seminyak
#29 Spa Hotel in Seminyak
#31 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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