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“Great Hotel” 5 of 5 stars
Review of The Royal Beach Seminyak Bali - MGallery Collection

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The Royal Beach Seminyak Bali - MGallery Collection
5.0 of 5 Hotel   |   Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)   |  
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Hotel amenities
Ranked #32 of 89 hotels in Seminyak
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great Hotel”
5 of 5 stars Reviewed July 4, 2012

Great service experienced at the hotel.
Love the clean room with great pillows.
Location was good and amenities better than expected.
Liked the food best and the least was that there were mosquitoes.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, July 5, 2012
Dear EmIaKi,

We very much appreciate your nice compliments. It's all our pleasure to make our guest stay memorable.

Regarding the mosquitos, I am deeply sorry for the inconvenience caused. However, pleased rest assured that to ensure our Royal guests health and safety, we are having fumigation program performed regularly in the hotel premises to prevent these kinds of annoyances.

I will share your comment with our departments and I am sure this will be a great motivator to our team to maintain the standards and to continuously improving our services.

We are looking forward to making your next as pleasant as the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 28, 2012

We spent the first three nights of our honeymoon at the Royal Beach and had a wonderful time. We were upgraded to a beachfront villa with jacuzzi, which had views of the sea and we could hear the waves rolling onto shore day and night - a perfectly romantic and relaxing soundtrack to our holiday! The villa itself was beautifully decorated and spotlessly clean, and the friendly and efficient staff ensured that it stayed that way every day. On arrival at the villa there was a delicious fresh fruit cake in the shape of a heart waiting for us to enjoy as honeymoon couple, which we thought was a lovely touch. We took long walks along the beach watching the surfers or the sunset, having lunch or cocktails at one of the many café bars along the beachfront. With our stay being so short, we only had one meal at the hotel, which was excellent. We didn't try the breakfast buffet but had breakfast in our villa most mornings, or a la carte at the beachside restaurant, but again it was delicious. The main pool can get a little busy around mid-day, as to be expected, so we relaxed in the garden of our villa, or by the much quieter garden pool, which is lovely. We also had a couple of spa treatments during our stay, which were excellent. The general surroundings of the hotel were beautiful, in particular the immaculate gardens, but what made our stay most enjoyable was the gentle friendliness and great service the staff provided. I would highly recommend this place to anyone looking for a beautiful, relaxing stay by the beach with the amenities and service of an upmarket but unpretentious hotel.

Room Tip: The beachfront villas are great - You feel like you have your own private property on the beach, wit...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, July 5, 2012
Dear Melanie H,

Thank you very much for your nice comment and sharing so many details of your experience with us. It's always a pleasure to receive such positive compliments. We are glad to know that you enjoyed your whole stay in one of our exclusive villas.

I will share your comment with our team and I am sure that it will motivate them even more to continuously improving our services.

Thank you again for sharing your experience with us it's our hope to welcome you again in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 26, 2012

We stayed at the Royal Beach Seminyak in early April 2012. We enjoyed our stay generally but there were a few things that let the overall experience down.

The service at their bar by the beach is extremely slow and unfortunately it wasn't just on one occasion, but every time we went to the bar. We also found that in the rooms the bathroom had no exhaust fan so it was almost impossible to use the mirror after showering unless you let the bathroom air out for 5 minutes or more. Their breakfasts aren't great either.

We have stayed at a few places in Bali now and I don't think we will stay at Royal Beach again. For slightly less money per night you can stay at the Laguna in Nusa Dua where the service is exceptional and the breakfasts are amazing. Such a shame that Royal Beach Seminyak doesn't seem to be too concerned with customer service as the location is great.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, June 28, 2012
Dear FMFM25,

Thank you very much for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

In regards to the service at the bar, I deeply apologize for the inconvenience caused. I will inform the Head of department concerned for her follow up and further action.

At M Gallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 25, 2012

We've stayed at the Royal Beach Hotel three times now (once when it was still the Sofitel) and our last visit was, well, a little underwhelming.

It could be because we weren't staying in peak season this time and it was quite monsoonal, but it seemed like standards had slipped a little bit. There were buckets collecting dripping water from the ceiling in a few of the hallways, the spa service was a bit hit and miss and it just didn't feel as special as the other times we've stayed there.

Most of the staff is lovely and really helpful - there were a couple we've remembered from previous trips and they're so nice and friendly!

The pool is still amazing and it's a great spot to while the day away.

It is a nice hotel, but I don't think we'll return.

Room Tip: Ask to stay on the third floor if you're a light sleeper. On our first night on this most recent...
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, June 28, 2012
Dear Amy N,

Thank you for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. I am sorry that your experience did not entirely meet your expectations this time; please allow me to express my sincerest apologies.

At MGallery, as at Sofitel before, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking your comments in high consideration. I will share your comment with the Head of departments concerned for their awareness and further action.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed June 24, 2012

We stayed at the Royal Beach June 16-23 2012
We stayed in a Villa for 4 and we were 5 people so they provided us with rolloway.
My kids are all 20-23 years of age and were comfortable.
Room was very good and clean - with jacuzzi
About 100m to water and breakfast and 50m to pool
Half way through we were upgraded to a massive 2 story villa which had its own private pool and was very luxurious
Butler service was attentive and prompt
Staff did not get in your way and also were attentive to your needs
Pool is very large and great and service around the pool is excellent
Breakfast choice is excellent
Hotel are willing to help you book almost anything at all from transports to restaurants to activities etc.
Shops and eating place are within walk
A longer walk of 20 min to Legian or 5 min taksi for 20000
A walk of 25minutes to Laksamana St in Seminyak or taksi for about 25/30000
Depending on your budget there is always great places to eat.
We tried Kudeta Seminyak - sensational do not miss, pricy, but a great experience and ask about the dress code - must book
Also Potato Head Seminyak - sensational do not miss, pricy, but a great experience and ask about the dress code - must book
Melasti seafood restaurant on the beach at Jimbaran bay - great seafood - they can pick you up and take you home - set menus are great
Went to Ubud on tour - monkey forest is fun, silver making and sales, paintings, markets, temples, authentic balinese lunch
also tried a great little place in ubud - "lemongrass" near the markets - great thai food
weather was really good - no rain
so we really cant complain

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, June 28, 2012
Dear Phil B,

Thank you very much for your kind compliments. We are glad to know that you loved your stay in our Royal Villas. It's always a pleasure to receive such kind and detailed compliments.

I will share your comment with our departments especially with the Villa staff and I am sure this will be a great motivator to our team to maintain the standards and to continuously improving our services.

Thank you again for sharing your experience at The Royal Beach Seminyak Bali.

We are looking forward to making your next as pleasant as the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 23, 2012

It was our first time staying in Bali and we are glad we chose to stay at The Royal Beach. We enjoyed the direct beach access and the pool area is beautiful. Happy Hour is from 5-7pm; the drinks are delicious and very well priced! We tried the tapas on Tuesday night and were impressed at how full we were after.

The gardens are very beautiful and there are natural "wildlife" around. We saw birds and squirrels and thought it reallyy added to the tropical atmosphere.

Breakfast buffet selection was very good.

Location was good. Walk out the main entrance and turn left and there are a variety of restaurants available. Further up the road, shopping starts.

Room rates are not the cheapest in Bali. Although I found the food and drinks reasonable considering it is a 5 star hotel.

We thoroughly enjoyed our stay and are planning to return next year with our wedding party!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, June 28, 2012
Dear Sophia L,

Thank you very much for your comment and sharing so many details of your experience with us. We are glad to know that you enjoyed your whole stay with us.

I will share this with our team and I am sure that it will motivate them even more to continuously improving our services.

Thank you again for sharing your experience with us and we are looking forward to welcoming you back to the resort in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2012

We recently returned from 7 nights at this hotel. We found it so relaxing and the staff were so helpful and ready to assist in every way.. The hotel backs onto the beach front, the sand itself is volcanic origin and therefore blackish, but the sea although some big waves, is very clean and warm. There is a lifesaver watching although we saw at times he was having a doze in his chair!
Happy hour was the best with some cocktails half price between 5 and 7 pm!!! And entertainment as well was pleasantly not too loud and raucous for us "seniors".
Our room was adequate with a garden view balcony, and the service to it twice a day was great. We asked for extra bottled water and shower gel and 'Angie' looked after us. We gave her 20000 IDR tip which is only around $2
It was re- assuring to see the tight security. A guard patrolled the beach side and 2 more at the entrance to the hotel.
The only problem area was the shower in our rooom sometimes ran out of hot water and we had to wait 15 minutes for it to re heat.
All in all we can't wait to get back to the Royal Beach Seminyak, and thank them for a memorable holiday there.

Room Tip: Garden view with balcony.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, June 28, 2012
Dear WagsMelboirne,

Thank you very much for your kind compliment. It's always a pleasure to receive nice and constructive comments.

We are happy to know that you really enjoyed your stay with us, and our Happy hours which take place everyday from 5pm to 7pm.

Regarding your shower issue, I deeply apologize for the inconvenience caused and please rest assured that we immediately fixed the problem with the Head of department concerned.

Thank you again for sharing your experience with us.

We are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Seminyak
#13 On the Beach Hotel in Seminyak
#21 Family Hotel in Seminyak
#25 Romantic Hotel in Seminyak
#28 Spa Hotel in Seminyak
#29 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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