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“Surf rescue in front of Royal Beach Hotel Seminyak” 5 of 5 stars
Review of The Royal Beach Seminyak Bali - MGallery Collection

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The Royal Beach Seminyak Bali - MGallery Collection
5.0 of 5 Hotel   |   Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)   |  
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Hotel amenities
Ranked #31 of 86 hotels in Seminyak
Dublin, Ireland
Top Contributor
96 reviews 96 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
80 helpful votes 80 helpful votes
“Surf rescue in front of Royal Beach Hotel Seminyak”
5 of 5 stars Reviewed January 20, 2012

While swimming between the safe flags on seminyak beach in from of the hotel, I was suddenly swept into a rip current. It happened in about 20 seconds, I tried to swim to my friends, it was impossible. The guys who rent surf boards in front of the hotel, came to my rescue with a surf rescue board. 3 local guys put their life in danger to save me, I am forever grateful and will remember them in my prayers. It happened to quickly that I didn't have time to panic.

I believe the guys are employed by the hotel, I cannot find any other way to publicly thank them for their courage and speed with rescuing me. A message to other swimmers on this beach, stay within the flags, know your limits and stay safe.

If this service is provided by the hotel, thank you for enabling the surf rescue board, it's a precaution and I hope no tragedies will occur on this beautiful beach.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, January 24, 2012
Dear Anne Marie O,

Warmest greetings from The Royals!

Glad to know that you were alright and that our life guard reached you in time. Seminyak Beach is known for its beautiful sunset and also famous for swimming and surfing. However, not many people know that sometimes strong under water current might occur.
Therefore for our in-house guests we have provided a safety manual about swimming there; about what to do when you got cough in the current and most importantly to be more cautious and careful.

The life guard team you've met was indeed part of our team. They were all specially trained and have very high skills on doing their responsibility. Their service is part of our commitment to ensure our guests safety during their holiday; or in your case, the safety of the visitors at the beach. I will share your review with them and I am sure that they will be happy to read it.

Thank you for sharing your experience with us, and hopefully this could be reference for others when they want to swim.

Sincerely,
Ana Dewi Permana
Director of Marketing
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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Brisbane
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 17, 2012

We stayed here for 3 nights before our Uluwatu wedding. We decided to stay somewhere a little more wallet friendly so we could spurlge post wedding with lotsa 5 star luxe.
We were really, really satisfied! We actually emailed after our stay to say how impressed we were with the staff. You could not look in a direction of a staff member without receiving a big smile from them or a "hello!". Fabulous Fabulous staff!
Upon arrival staff actually took a photo of my husband-to-be and I with frangipani lei's (gave to us in a frame when we checked out, cute keepsake!). Was so cute the girl kept taking a picture but turning the camera off (wrong button!) and she would giggle away with embarrassment. Just an example of how sweet the staff were. (and why we love Bali so much!)
She also gave us a call once we had checked into our room and wanted to tell us that they had upgraded us as a treat for our pre wedding but she didnt want to mention it in front of our friends at check in. They also surpised us with a "honeymoon" cake (the first of many in our wedding related hotel stays ... always check the fridge people!!! You dont know what fab things you might find!)
Rooms were fine. Large and had everything we needed. Def could do with a refurb but dont let this stop you from booking. Everything was immaculately cleaned and all working. Bed really comfortable and heaps of space.
Grounds and pool area is why you would book here. Pool is great, deep and has a great pool bar (best mojitos ever!) Breakfast buffet is great. So much to choose from!
Bar at pool is pretty pricey though. Probably only negative. But really you wont spend that much time there with so many other fabulous bars/dining options close by. There are a few restuarants on site and menus looked great, we just had so many things on with others we didnt have a chance to try.
A small gripe ... even by 8am all the pool lounges were "barred" by guests who you wouldn't see all day. This was annoying but you just have to join in and do the same if you want an early morning tanning. Hopefully the hotel will change this with some sort of policy. Dont let this turn you off though. Just move peoples towels chances are they won't know the difference!
We were staying here whilst there was a small earthquake and whilst we were in the Embassy at the time friends back at the hotel said the staff handled the situation very well and calmly.
We used the hotel as somewhere to sleep, have breakfast and a quick swim and get changed basically, and it served its purpose well. We could have easily spent alot more time by the pool or lazing near the beach! Great value hotel, definitely reccommend for all ages and ventures.

Room Tip: Dont expect a view but go outside for that!
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, January 17, 2012
Dear HolidayGalQld,

Thank you for taking time to share your experience with us. It is always nice to receive positive feedback and knowing that our guest had a memorable stay with us.

I am sorry for the inconvenience with the pool lounge blocking. We had actually displayed the information that it is not bookable and that our pool attendant will collect any belonging left unattended for more than 30 minutes and keep them safe at the pool counter.

Again, thank you for the kind review and we are looking forward to better serve you in your next stay.

Sincerely,
Ana Dewi Permana
Director of Marketing
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2012

Great time we had here, the staff were great and our holiday was brilliant. We were moved to the garden suit and it was shear heaven, Cant thank the manager and her staff enough.
Look forward to our next visit

Room Tip: Delux rooms are beautiful, but if you can afford a villa then go for it.
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, January 16, 2012
Dear braveheart6370,

We very much appreciate your comments regarding your stay at the The Royal Beach Seminyak Bali. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Ana Dewi Permana
Director of Marketing
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 15, 2012

We stayed in a 1 bedroom private villa with private pool and it was heaven!
The staff were always very attentive, always saying hello as you passed by.
The whole hotel was kept clean, with the gardeners constantly sweeping the leaves off the grass.
Close to the shops! and some very good spas!
If i could afford to stay at a villa like this again i would! After staying there I don't think i could go back to a normal hotel room!
I give them a 5 out of 5!

Room Tip: If you have the money go with a private villa! expensive but well worth it
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  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, February 17, 2013
Dear Royal Guest,

It has been a while since you visit us and we would be more than happy to welcome you back to the resort to offer you another memorable moment.
Please visit our website and let yourself be once more enchanted by the charm and soul of Bali in the heart of Seminyak.
http://www.accorhotels.com/gb/hotel-5551-the-royal-beach-seminyak-bali-mgallery-collection/index.shtml

We are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 14, 2012

Expensive 4 nights (USD700 per night) with breakfast incl in early Jan12. Booked one bed villa with pool. First night we arived told they were full and put us into a one bed with a broken jacuzzi. Next day (around 14.00) they moved us into a new villa with a great pool but it was right next to main road and at night there was no chance of decents nights to sleep. Room decor old with bits of thatch falling from the roof to the floor regular basis. Room service expensive, slow, cold and average quality. Would we go again - no chance.

Room Tip: Dont take villa 119 its right next to the road
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  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, January 16, 2012
Dear redders_12,

Thank you for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Ana Dewi Permana
Director of Marketing
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Seminyak
#12 On the Beach Hotel in Seminyak
#18 Family Hotel in Seminyak
#25 Romantic Hotel in Seminyak
#27 Spa Hotel in Seminyak
#28 Luxury Hotel in Seminyak
#31 Top resorts Hotel in Seminyak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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