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“So unfriendly staff” 1 of 5 stars
Review of Puri Panca Jaya Hotel

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Puri Panca Jaya Hotel
Seminyak | Jl Camplung tanduk, Seminyak, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #60 of 78 Seminyak B&B and Inns
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“So unfriendly staff”
1 of 5 stars Reviewed November 27, 2013

The good about the hotel is that is close to the beach. The room are big and cleaned evereyday.

The bad is that the people who work here, they are so unfriendly and have the worst service. They never smile and don't understand enything. They did'nt even said hey when we first came. When we we're ordering food we had to go and get the meny by ourself and even order it to!! It was like this all the time. They just stand and talk and don't bother if you come. Its not so cosy with rats in the restaurant either.. Don't recommend this hotell.

Stayed November 2013
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28 reviews from our community

Traveler rating
    7
    7
    6
    1
    7
See reviews for
2
7
5
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Spanish first
  • Any
English first
Konstanz, Germany
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 11, 2013

We extended our stay 2 times to stay longer.
We liked the nice, lush garden and the restaurant&pool area.
Staff takes care a lot, every day decoration in the rooms changes and they were very nice with our kids.

Room Tip: Take ground floor, rooms are larger there.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basehor, Kansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 7, 2013

The location is very central, 5 minutes from the beach and still an oasis of calm. Between all the luxury hotel a very cheap place with excellent service and a delicios kitchen. The management is very professional and will help with any questions. Personally, I was supportive of the owners extremely helpful when I bought fake pearls. They organized everything, so I got the money back.

Room Tip: all the rooms are very nice and quiet
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 25, 2013

We had 7 nights booked here but only stayed 1 night and here is why...... The service is terrible. Staff are not willing to help you at all. Mosquitos are REALLY BAD here, i got bitten from head to toe in the duration of 10 minutes of being in the room. The doors and windows do not shut properly hence why the room is full of mosquitos, And is unsafe if you are leaving your things in your room while you are out for the day.The plumbing is bad which made it hard to flush the toilet. The water is cold and they only give you a sheet to sleep with instead of a blanket! They have no staff to run the spa (so you can forget about that lovely massage everyone has been raving about) .The safety deposit box is behind the reception counter and is not the slightest bit safe. The breakfast is not the nicest either. . I would highly reccomend NOT to book this place, they didnt even offer to refund our money for the 6 nights and when i asked the simply said we cannot (rude? Um i reckon.. considering by that stage i had turned into a mosquito)!!!! The only thing good was the location BUT we found lovely cheap accommodation just a few doors down. Hope this helps ..Happy travels :)

Room Tip: Dont stay here!
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 2, 2013

Although the gardens, pool etc. were lovely we were disappointed that our room had cold water. l had asked prior and they said yes all rooms had hot water and TV [not that we watch TV in Bali] a few of the rooms were the same. The plumbing needs some work as it does back up. The rooms on 2nd level seem to be better. The staff were somewhat friendly but if you had a problem or concern they did not seem to understand English. You will need to be very diligent with your money as l had some taken from my purse which was not in view, it happened in the 1/2 hour period we went for a swim at the beach when we got back the room had been cleaned and the money gone. I agree the massage with the Masseuse was magnificent. Breakfast sufficient.

Room Tip: Ask for the rooms without the bath.
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 23, 2013

Though the rooms may not look like the photos, they are spacious, clean with hot water and a lovely balcony. It has a relaxing atmosphere, stunning pool and the best internal masseuse in Bali! Really good value for money in Seminyak as the rest of the region can be very pricey. It also was only a five minute walk to the beach, where you could walk to Legian from. It's walking distance to several gay bars (which was an interesting experience for two straight girls accidentally ending up there), which is good fun. I really enjoyed this hotel, very chilled.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 27, 2013 via mobile

So first we were blown away! Really nice environment and room, but the toilets were not very clean! When we just got the room it was dry and looked ok, but after the first night we realised the walls were a little dirty too and the water was not draining. Then it became very disgusting so it made me look at the base of the toilet bowl and it was black. I didn't feel clean when showering. But we stayed 3 nights and no one cleaned the bathrooms!
Secondly there were some not very clean looking dogs hanging around and made a lot of noise at night.
Apart from these issues other aspects of the place was good for the price.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Puri Panca Jaya Hotel

Address: Seminyak | Jl Camplung tanduk, Seminyak, Bali 80361, Indonesia
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 78 B&Bs / Inns in Seminyak
Price Range (Based on Average Rates): $
Number of rooms: 14
Official Description (provided by the hotel):
Puri Panca Jaya Hotel only steps away from of outstanding shopping spot where you can shop till drop, and located on the beautiful Seminyak beach, 20 minute from Ngurah Rai International Airport, 5 minute from center of Kuta and shopping mall, and 20 minute from Denpasar. ... more   less 
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Also Known As:
Puri Panca Jaya Hotel Bali/Seminyak

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