We stayed 7 nights in May 2014. We booked a super deluxe room as we were staying as a family of four (2 adults, 3 year old and 1 year old) and didn't want to be too cramped. The only hiccup with the room is that the extra bed was not in the room when we arrived, but it was brought it immediately and the staff were very apologetic. Could not fault the service.
The room type was actually larger than expected. We had a king bed, a single and a cot in the room (along with the small couch and chair etc.) and still had room to move, we didn't feel cramped at all. There was a reasonable amount of storage space appropriate for the room normally being for 2 people. Some drawers or cupboards in the bathroom would have been handy, as would some hooks or wash line to hang up wet bathers etc.
The room was well supplied, neat and clean. Air con worked well and the room was quite dark which is great for the climate. I found the bed quite hard and a bit uncomfortable but my husband (who usually hates hotel beds) didn't complain about it. The couch/chair in the room were practical I guess but not comfortable.
We had requested a room close to the pool/restaurant and couldn't have got any closer. The only downside to the room is that being on the ground floor if you want the curtains open you have no privacy.
The restaurant was decent enough. Breakfast was supplied and had a good mix of local and american type offerings. No issues there. We had lunch regularly delivered to the pool area and room service a few times as well. No additional charges for room service. Food was delivered promptly. Huge variety of food on menu, something to cater for mosts tastes. Food average overall but not bad.
Staff were all very friendly and great with the kids. The hotel doesn't seem to be marketed as a family friendly one, and our children were among only a few we saw. In saying that, the pool has a shallow end (80cm) which is separated by a wall in the pool to stop them going into the deep section. High chairs were available in the restaurant as well.
The pool was great, nice temperature, enough lounges, pool bar as well. It wasn't peak time when we went but it was never too crowded at the pool.
We used the spa/beauty for 3 books (two for me, one for my husband). The treatments were quite good and although apparently1 expensive for Bali (we didn't go elsewhere to compare) very cheap compared to similar treatments back home. In one of my bookings the therapist was on her phone (texting I assume, I could hear the clicks) and finished 20 minutes early on a 2 hour treatment. As the manager wasn't there when I left I complained the next morning, which was just before we were due to the depart. The manager dealt with it professionally, she was very embarrassed and apologetic about what happened and immediately offered me a 1 hour free massage, eventually convincing me to have a 30 minute massage as I was running very low on time. I was more than happy with how the situation was dealt with. And the 30 minute massage I got was fantastic!
Location was great, opposite the beach ( very narrow road separating hotel and beach which was used by pedestrians and bikes). I didn't like the beach area, was a bit dirty. Waves were huge (not surfable) and I didn't venture into the water. Most nights we ate at the bean bag restaurants on the beach, watching the sunset and enjoying cheap meals. You get a bit hassles by the sales people but they weren't too bad. It was only a few minutes walking to the boutiques in Seminyak and lots of the normal cheap shops too.
I wouldn't hesitate to stay at Pelangi again but if I had a bigger budget I'd look at other options too.
- Official Description (provided by the hotel):
- Pelangi hotel Bali is located in beautiful, serene Seminyak with its white sandy beaches and rolling waves are perfect for the keen surfer or those who wish to indulge in the warm sun and outstanding landscape. Not only will you experience a rich culture unlike any other, you will carry memories of people, places, sounds, smells and a fantastic getaway.Pelangi Bali Hotel also have direct access to the beach ... more less
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- Also Known As:
- Pelangi Bali Seminyak
- Hotel Pelangi Bali
- Pelangi Bali Hotel Seminyak