We just spent to most amazing week at the The Villas for our honeymoon and I just wanted to offer my thanks to the most lovely staff ever. We booked the honeymoon package and it was truly magical. It included airport transfer to our gorgeous 1 bedroom villa, breakfast cooked in our villa by personal chef daily, romantic in villa dinner and flower bath, massages almost daily, and a dinner cruise. From the moment we arrived to the minute we left we were looked after and the staff at The Villas are so lovely.
We were positioned at the Sunset Villas which is about a 3 minute drive away from the main complex (10 minutes if you walk), but it has it's own reception and shuttle service to get you to the restaurant and spas which are located at the main complex. TIP: Use the shuttle service to get between the complexes. Bali is really hot and the walk to get to a spa appointment is not a pleasent experience.
The decor in the villa is lovely. All bathroom and living areas are under cover, but open air. They are well maintained and clean. The kitchen offers basic utensils which is handy. There is a water cooler to provide drinking water and pool towels to go swimming. The only enclosed room is the bedroom which is airconditioned. Bed is on the rather firm side, but pillows and quilt is confortable and the turndown service in the evenings includes a spray for mossies and closing the gorgeous canopy on the bed.
We only have a couple of complaints/suggestions....
As the living area is open air, there are rats. We only ever saw one rat and only on a few of the nights, but it climbed all over the benches and ate the fruit in the basket that was provided. If you have dirty plates in the kitchen they will climb all over them to get the scraps. They get into the bin looking for food (and sometimes can't get out - nasty shock in the morning). Unfortunately there is not a lot that can be done as the kitchen area where it is most likely to be food is open air.
Our other complaint is to do with being charged a full room rate to use the room after check out as our flight was leaving very late in the evening. When I had originally asked about this over email before our holiday I was told that 50% would be charge, which I thought was fair. However on checkout we found we were charged the whole room rate for use of the room. At low season with the villas at half capacity we thought this was a bit much. I was advised that it was standard practice and when I advised that I was told it would only be half the room rate I was told that someone had given me false information. A little frustrating.
In the one bedroom villas the TV is in the bedroom, so you are pretty much confined to there if you want to watch something. The bathrooms are hot. They are open, so the humidity and heat of bali gets in. They are also very poorly lit. I couldn't do hair or make up in the evenings as it was quite dark and it wouldn't have lasted anyway due to the heat.
Bring your own mosquito repellant.... I found the daily spraying, mosquito net around the bed and weekly fogging is not enough. Aeroguard was the only thing that worked.
The only thing I would never fault is the friendliness and helpfulness of the staff. They are truly wonderful and very attentive. Don't be afraid to ask them for anything, whether its to arrange transport or make dinner reservations, even view another villa, etc.
Our honeymoon really was a lovely experience at the villas, and despite the (very few) negatives it didn't spoil our honeymoon at all. We will difinately be coming back to the Villas and this time we are bringing a big group with us. We've already started making arrangements.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing to spend your honeymoon with us and for taking the time to share your experience on Tripadvisor. It is great to hear that you enjoyed your stay and found not only your villa but our service to be just what you were after.
We really do pride ourselves on the service we provide and it is very pleasing to hear that this was a holiday highlight for you. Fantastic to hear that you loved having breakfast prepared in your villa – there is really no better way to start the day! Our villas do make for a perfect honeymoon location providing privacy, space and luxury with all that makes Bali fantastic only a few moments away.
Our villas do embrace the Balinese lifestyle and our living areas are open to the outdoors. Being in the tropics provides so many wonderful things; unfortunately the down side to this and with Bali’s infrastructure does make it a great environment for some unwanted visitors. We do have a management system in place and we do all that is possible to combat any concern of this nature.
There are many late flights departing Bali and this can make things tricky at the end of a holiday. If we are able to we do offer a later check out until 6pm at a cost of 50% of the nightly rate. We do charge a full day for check out after this time.
Alicia, thank you again for choosing to spend this fantastic time in your life with us! We look forward to welcoming you in the future and for your next visit, please refer to our website for some great return guest and loyalty benefits for direct bookings.
The Villas Bali Hotel & Spa Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.