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“Excellent Service” 5 of 5 stars
Review of The Dipan Resort Petitenget

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The Dipan Resort Petitenget
4.0 of 5 Resort   |   Jalan Petitenget Gang Taman Ganesha No. 1 | Jalan Petitenget Gang Taman Ganesha No. 1, Seminyak, Bali 80361, Indonesia   |  
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THE DIPAN GREAT DEALS
Ranked #45 of 121 Hotels in Seminyak
Manchester, United Kingdom
Level Contributor
58 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Excellent Service”
5 of 5 stars Reviewed August 12, 2014

Lovely location just down the road from potato head, the rooms are great have everything you would need, the staff on reception were very helpful in making external reservations for us, my only complaint was the amount of mosquito's , they are everywhere! around the pool and in the rooms, the staff did come and spray our room so its not their fault

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Dipan R, General Manager at The Dipan Resort Petitenget, responded to this review, August 13, 2014
Dear, Mr. Asmat

Thank you for the review that you shared here at Trip advisor.com
it was nice to met you and having several chats while you stay with us, yes our location, design and staff were nice that was why we were running so busy .
In a tropical Island like Bali , Mosquitoes is one of the issue , especially after rain season there are hips of mosquitoes all over Bali except on the high land on the hill side .
We people including the council did a lot of efforts to control the mosquitoes and so do other pest by fogging , fumigation , spraying put tablets etc.
in the resort particularly we do 3 times fogging even it is smoke a lot and smell bit of weird we kept doing it regularly when most of our guest were out side of the resort and we also doing spraying , mosquito coil and also plug in electric mosquito repellent in each room , again in a common area some times there are still mosquitoes around as we also have tropical landscaping for them to hide.
Thank you for your suggestion for sure we will put special attention on it and will do our best to minimize them.

We are looking forward to welcoming you back with a better service and no mosquitoes in the near future .

Best Regards,

I Ketut Wirya
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339 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Canberra, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

Just back from 7 nights at The Dipan which is in a great location along Jalan Petitinget - walking distance to some excellent restaurants & bars/beach clubs. They offer a free 15-min foot massage to all guests & the spa is extremely well-kept & well-priced, with a bonus pot of lemon & ginger tea & sliced fruit after each visit.
I spent 4 nights in a suite & 3 in a 1BR villa & both were large & lovely.
Comfy bed, huuuuge bathtub & my favourite thing was an office-sized water cooler in each room, so no need to scramble to constantly buy bottles (they also provide 2 small bottles each day).
Fri & Sat nights can be noisy if you have a room at the front, care of Huu Bar nextdoor but mine was far enough back that l wasn't bothered. Similarly the nextdoor construction really wasn't a problem.
The villa has a gorgeous little private plunge pool replete with waterfalls which are turned off at night so the tumbling serenity doesnt keep you awake either. Not terrific if you were inclined to sunbaking though - the area beside the plunge pool only seemed to be in full sun for about an hour a day in my villa. But l couldnt cope with much more than that anyway. And there's always the main pool for that. :-)
The main pool is beautifully landscaped - small but lush & good for lazing. My only suggestion would be that they need more lounges! Only 2 pairs which were often full.
I've seen someone here complaining about the linen - it's not dirty but it is sometimes a bit grey from washing.
The food is good & inexpensive & the staff can't do enough for you. Everybody was delightful.
I will be going back.
Karen

Room Tip: Ask for one towards the back if you're there Fri/Sat nights & not wanting to join the party...
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamond B, General Manager at The Dipan Resort Petitenget, responded to this review, August 6, 2014
Dear, Ms. Karen

Thank you for sharing your Bali holiday experience here at trip advisor.com.
we are very happy to have several chance to have chats with you during your stay with us which it is part of our culture to meet and greet every single of our guest to observe as much information from guest point of view and gather them all to be used as a parameter to progress our service in the future.

yes you were right , location, design and man power is our differentiation to others , and we always improve time to time even we realize it is hard to pleased every one but we keep doing our best to make every stay of our guest become enjoyable and memorable .

Thank you for your value suggestion , for sure we will address it and follow up soon.

We are looking forward to having you stay again with us in the future.

Best Regards,
I Ketut Wirya.
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Toronto, Canada
2 reviews
5 of 5 stars Reviewed August 2, 2014

Beautiful water features around the in-ground pool, spectacular day-bed hovering over the water. Great place to sit while planning the rest of your trip. The kind of place you take pictures and send home to your friends. Our room was majestic -- so huge and well-designed, with a walk-in shower room. All materials are beautiful wood and good marble/granite/stones. Outstanding accommodation, especially for the price. About 50m off the main road in a really good area. Great restaurants nearby. Moments to the beach.

Room Tip: There is a corner room, I think Rm124, that is apparently the largest suite. Same price as others.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamond B, General Manager at The Dipan Resort Petitenget, responded to this review, August 6, 2014
Dear, Viewer.

Thank You for spent your time to share a nice review here at Trip Advisor .com.

We are very delighted to read your review and has passed it to our staff, they are very happy and they do feel that they are in the right track .

The beautiful water features around the public pool and also inside of each villa hanging on top of the pool wall is making a special water sound serenity of the villas and a simple Gazebo day-bed hungover to the pool also make guest feel very relaxing to spent their time there.

Thank you also that you feel our small hotel is a great place to sit while planning the rest of your trip and also the room was majestic -- so huge and well-designed.

This review will help other viewer to understand better about our property and will bring us to a spirit to make our facilities and services to a certain level .

We are looking forward to having you stay with us again in the future.

Regards,

I Ketut Wirya.
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Seville, Spain
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 2, 2014

We stayed at this hotel for two. Nights, the worst of our three weeks holiday in South Asia. The first night we arrived and I had to ask to change the bed sheets because they were dirty, they called me back syaing that they had finished them and they would have chnaged the morning after. After I have answered that I and my husband were not going to sleep in such a bed, they found some clean sheets. The towels were dirty too, and one of them with a hole, I have asked to replace them. And we are speaking about a room of 100 euro per night. The last night I spent there we waken up suddendly because of a very strong noise: a rat, somewhere close! As if it were not enough, I have been been bite by some insect in the bed, and while in transit in Hong Kong I had to go to see a doctor. To conclude: althoguh the hotel is in a good position, there are many other alternatives. Avoid this place!

Room Tip: Simply: avoid this hotel.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamond B, Manager at The Dipan Resort Petitenget, responded to this review, August 3, 2014
Dear, Daria.

Thank you for spent your time to write a review here at Trip Advisor.com.

I personally has held the briefing on the day that you asked for the new sheets and also the towels with my house keeping manager to observe what is going on .
My staff has reacted right away to change the sheets and also the towels that you ask for without asked why you wants to change them, our linen were carefully maintained with a professional laundry company to be always in a good condition even though some times some pieces of them are color faded but they are all in a good sanity and hygiene.

Bali is a tropical Island there are a lots of wild beauty animals like gecko , lizard , butterfly etc , specially Gecko bit of loud at night time which is very common sense here in Bali.

For your information , we do 3 times fogging in a week and daily spraying and also mosquito coils and electric to minimized and control the pest and during the turn down service doing by our house keeping staff the mosquito coils also lighted and place in each room .

By the way, thank you for your review it is valuable and will bring us to pay attention to detail even better.


Best Regards,

Ketut
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1 review
4 of 5 stars Reviewed July 21, 2014

We spent four days there.The room was very comfortable. The personnel is friendly and professional as well. And the location is perfect to enjoy both day and night life in Seminyak. Easy to access all the main touristic spots from this hotel.

Room Tip: There is some construction work at the moment. If you are not a heavy sleeper, advise the hotel so t...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Dipan R, General Manager at The Dipan Resort Petitenget, responded to this review, July 22, 2014
Dear. Mr. Ludovic H

Thank you for sharing your experience on your Bali Holiday with us here at Trip Advisor.com.

We are delighted to know that you spent four days of your holiday in Bali with us with satisfaction , indeed our location is the best factor we have other than our service and facilities with Balinese hospitality staff.

In fact the construction belong to our neighbor a cross the street is still on progress and they are just about to finish as the project has been started from two and half years ago, but with a proper management of communication between us and the Project Manager , our guest wont interrupted much from the noise of the construction , but what we believe is in next couple of months the area become a high end with a beautiful serenity .

once again thank you for your review and we are looking forward to welcoming you again after all the project is done and see how beautiful we gonna be .

Best Regards,
Ketut
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perth
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

Had a lovely time at this hotel. We had a suite room which was very spacious with an ensuite which was also spacious. Unfortunately no balcony but the windows open out. Also our hot water didn't work when we checked in and this problem was dealt with successfully and we were given a massage for two at Pure Spa for our troubles! Water out of the bath tap comes out at a dribble but very happy with the rain shower. A bonus is that you have a water dispenser in your room plus complementary bottlesx2 every day! Our bed was extremely comfortable, thanks Dipan! Lovely cool small pool which was very refreshing after coming back from a steamy shopping trip. The standout was when my husband and I came down with Bali Belly (remember don't eat salads from little out of the way restaurants). Staff were so kind in proving assistance and care and when we weren't getting well, calling a doctor to attend to us in our room. Brilliant. Edy the executive chef was also kind in proving mild food when our stomached would allow us to eat. The staff are fantastic. The construction across the road didn't bother us one bit but be aware Hu'u Bar is right next door and a couple of times during the week the doof doof music was quite loud so take your earplugs. The Dipan is in a geat location just around the corner from La Lucciola and the beach and other very good restaurants. Locale is The Dipan 's attached restaurant and very good value for money with delicious food and brilliant coffee.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Dipan R, General Manager at The Dipan Resort Petitenget, responded to this review, July 18, 2014
Dear, Viewer.

Thank you for spent your value time to posted a review here at Trip Advisor .

At the moment the construction progress by Alila Hotel is pretty close to get finish and we always maintain a good relationship with them to not border much on our guest privacy and their project is a crossed of the road .
Also the noise from the Huu bar is occasionally and they also control the sound system as they also have their own villas in the back side of the bar.

We at The Dipan is always react quick on every need of our guests and we always see thing from guest point of view , that philosophy makes our guest feel that they being treated like home.

Our Chef Edy has created an authentic signature menu at our Locale Cafe , so whatever guest order out of the menu is delicious and all guest love it.
Yes , we found some of our guest have baly belly after they dine out , so we recommend our guest not to eat at local food stall as some time the spicy food wasn't good for westerner .

once again thank you for your pleasant stay with us and we are looking forward to welcoming you back to stay with us again in the near future .

Regards,

Ketut
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 14, 2014

Stayed at their 1 Bedroom Villa. Found it as such a nice property with good service and certainly excellent breakfast. LOVE the breakfast! Location wise it is very strategic.

Located nearby the very happening hu’u bar, yes I can still hear the noise from hu'u bar yet found it not so disrupting as hotel managed to still create such a serene atmosphere within the property.

I do hope you can well managed guests’ complaint concerning the noise all this time though 

Love all the green trees and plantation surround the areas. And also how they can well managed to maintain the cleanliness of the pool still without leaves spreading all over the pool.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Dipan R, General Manager at The Dipan Resort Petitenget, responded to this review, July 18, 2014
Dear, Kiki .

Thank you for the review that you shared here at Trip Advisor.com .

we are very happy to have you stay with us recently and it was nice to met you and having chats with you on your breakfast time , you were stayed at our 1 Bedroom Villa and we glad to read that you found it as such a nice property with good service and certainly excellent breakfast, and the strategic location wise. indeed our location is nearby the very happening Hu’u bar as this bar some time held a special occasion , yes guest can still hear the noise from Hu'u bar yet found it not so disrupting as we are managed to still create such a serene atmosphere within the property and most of our guest stayed with us not really has a problem with this issue .

we are looking forward to welcoming you back to stay at The Dipan Resort again on your next Bali's holiday.

Regards,

Ketut
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Additional Information about The Dipan Resort Petitenget

Address: Jalan Petitenget Gang Taman Ganesha No. 1 | Jalan Petitenget Gang Taman Ganesha No. 1, Seminyak, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Seminyak
#14 Family Hotel in Seminyak
#16 On the Beach Hotel in Seminyak
#33 Spa Hotel in Seminyak
#41 Romantic Hotel in Seminyak
#41 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Dipan Resort Petitenget 4*
Number of rooms: 22
Official Description (provided by the hotel):
THE DIPAN RESORT, VILLA AND SPA epitomises fashionable luxury accommodation with acute attention to a design and style yet to be seen on the magical island of Bali. Our philosophy is simple: Anyone who stays with us should feel like a VIP rock star, a fashion icon, a celebrity designer . The Dipan resort, Villa & Spa is the first private villa complex in Bali to incorporate a truly metropolitan chic design aesthetic that blends tastefully with the rich tropical Bali milieu. Our guests can always expect the pleasing comfort of our one of a kind property and unique individual private villas, coupled with services and amenities befitting the most discerning traveller. ... more   less 
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Also Known As:
The Dipan Resort Petitenget Bali/Seminyak

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