We stayed at Centra Taum for just over a week in May and used the hotel as a base for the guests of our 35 guest wedding party. To begin with most of the reviews on TA are correct and the pictures advertising the property meet the reality.
We definitely had a number of hiccups when we first arrived, however these were sorted through patience and polite communication with the Taum Team.
This hotel is still finding it's feet, however the Housekeeping Team, especially Rully and Ari worked beyond a limited hotel service expectations and would be a credit to any 5 Star hotel in Bali.
As we had 35 guests in our party I think we saw just about every available room in the hotel. My personal opinion is the duplex pool suite is the best value for money, but the studio at $56++ would out shine any studio / hotel room in Seminyak, if not the World when compared. All rooms are spacious and the beds are incredibly comfortable - probably the best I have had in Bali.
There is no mini bar, however there is a full service kitchenette which will meet any of your kitchen requirements from home - not that you would want to cook in Bali as the are culinary delights on every corner. When we stayed the hotel only had 1 corkscrew for the entire hotel - I went to Bintang Supermarket and bought an extra 17 but again the hotel is finding its feet and for the price this should be overlooked.
The bathrooms are spacious, clean and come with amenities and are serviced well daily.
The pools in the rooms are fantastic, great temperature and always clean.
Privacy of the outdoor areas really depends which room you are staying in.
The restaurant is basic and fairly inexpensive - 70k for a large Bintang and 50k - 100k for most standard hotel food offerings - Burgers, Club Sandwiches, Balinese dishes etc.
The food is average, the hotel needs to pick up in this department, but again the restaurants on your doorstep will make up for this.
Breakfast is included and again for the price there is no need to go hungry, just don't expect champagne and caviar on a shoestring budget.
Meta and her team in the front of house delivered with Balinese purity and professionalism and made our stay comfortable and relaxed. Some promises of completed construction - the spa, availability of transfers did not come into fruition however I expect this was due to management overselling the construction / availability of services and the staff communicating this to guests.
All of the staff referred to our party by name by the end and this was appreciated.
As mentioned, Rully and Ari from the Housekeeping Team served beyond expectations and allowed us to inspect each room and leave an arrival present for our party before each guest checked in. Any maintenance issues were addressed by this team by politely addressing them and we will always remember their dedication to us.
Mid way through our stay we stayed up the road at Villa Air Bali for our wedding - see review - and when we returned to our room for the final night Rully and Ari had decorated our room with bouquets of flowers, chilled wine, petals and candles. It was amazingly beautiful, thank you. To your credit I am now writing this from the "6 Star" Semara at Uluwatu for our honeymoon and so far I haven't seen one flower in our room.
In the restaurant Lia and her colleagues assisted and served our team diligently each day with a smile and courtesy. We thank you from the bottom of our hearts for your service. To management you need to assist you team by ensuring the food is quality controlled and you have stock of items on the menu.
Notes to make a good hotel great:
The lifts need to be air conditioned - In Bali heat at the middle of the day they are unbearable
All rooms need mosquito nets
The lights in the rooms need to be identified for guests - for those reading they are under the timber flap on the side table next to your bed!
Save money on the excessive bathroom amenities and invest this in items guests need - corkscrews, room service menus in each room etc
Restaurant needs work on the western menu and needs to be quality controlled n.b Plastic wrap is not edible
Cocktails - Far too strong, even for Australian's - F&B training for your team would make them shine even brighter
Arrival desk - Change this to cover the wires etc and it will add to initial presentation of the hotel
Groups - I would offer groups staying with you a specific menu that you know you are able to service, our group would have spent 3 times more if items including beer were always available.
Spa - Again, an opportunity to make money - The spa is not yet open so we brought in massage therapists, make up artists, spa treatment artist to the hotel and had these by the pool and in guests rooms - The hotel could have offered these services from an outside provider until the spa is completed and would have made added margin.
Internet - Wifi is fine but the resort computer needs replacing, far too slow.
Gym - Great gym for holiday fitness, just add amenities such as towels and water
Overall our stay was made unbelievable by the staff and affordable for all guests. This is the type of hotel where if you are staying in groups or with family you will feel comfortable no matter what you can afford. For budget travelers it will exceed expectations for high end travelers it will be comfortable yet more than affordable. For families you will enjoy your time here if you want to get away from the big resort crowds.
- Official Description (provided by the hotel):
- Centra Taum Seminyak Bali features 90 prestigious Studios, Duplex Suites, Family Suites and Pool Suites with several units offering 15 m2 private plunge pools. Each room offers extensive private furnished balcony complete with double daybed whilst every Duplex Suite features sofa bed suitable for up to 2 children. All family friendly units feature cooking facilities as well as separate lounging area. Free Wi-Fi Internet access is provided throughout the resort, in all guest rooms and public areas. ... more less
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- Also Known As:
- Centra Taum Seminyak Bali