My boyfriend and I recently stayed in one of the pool villas and we were extremely pleased. Before we even left Australia we were impressed with the service. The guest experience menu was a fantastic way to personalise our trip and the communication between myself and the villa staff via email was outstanding. We even made a few phone calls if we were unsure of anything and not only were the staff willing to help us out, the outcome was always positive.
The seven days that we were in Bali were amazing thanks to not only the amazing villa we stayed in, but the amazing staff that we interacted with on a daily basis. When we arrived, we were greeted by our butler who was so kind and helpful. The in villa check in was a fantastic service to had and made arriving in Bali a smooth and comfortable process. Our butler shared tips with us about the local people, places to go and things to do while we were in Bali. He was so helpful and my boyfriend and I enjoyed interacting with him. Anything we needed, he and all the other Villa staff were more then happy to help.
There was an occasion where the tailor was going to drop my tailoring off at the villa while my partner and I were out and the reception staff were more then happy and helpful to call the tailor and organise this with him for me. I felt comfortable enough and confident to leave it in their hands while we headed out for the evening. It made it so much easier having someone help me out when it came to dealing with the tailoring due to the language barrier. We also had a three hour spa treatment which was fantastic. I loved the set up of the spa and again, the spa staff were fantastic.
The breakfast each morning in our villa was a great way to start the day. As our flight out of Bali wasn't until 11pm, we asked the reception staff if we could have a later check out and they informed us that it would not be possible as the villa was required for other guests but they would organise for us to leave our bags and provide somewhere for us to freshen up before we left. We were extremely happy with this gesture. Later that day, on our way out, we were stopped by reception and they informed us that they had organised for us to be moved into a waterfall villa on our last day and we would be able to check out at 7.30pm which is when we were being picked up for the airport. We were absolutely blown away by this kind of gesture and have never experienced such fantastic customer service.
All the staff knew our names and it made the stay that much more memorable. The only issue which we had was that the villa door would not open on about four occasions but the staff were quick to fix the problem and we didn't mind one bit. I could go on and on about Amana Villas and the fantastic staff but I would like to thank everyone at Amana for making our trip to Bali so memorable and easy. We will definitely recommend Amana to our family and friends and when we return to Bali, I'm confident that it will be our first choice in accommodation.
Once again thank you for providing us with such outstanding service and having such wonderful staff.
- Also Known As:
- Amana Villas Bali/Seminyak
- Official Description (provided by the hotel):
- Amana Villas Seminyak is derived from the Indonesian word "Aman", which means peace and tranquility.Renowned for its creativity & dedication to green issues, AMANA VILLAS is one of the world’s first hotels to showcase its unique “waterfall” design concept, custom iConcierge iPhone apps, 100% Bamboo Linen and a complete green design concept in its architectural design. It also offers a host of other exclusive services such as full butler services and complimentary access to Bali's premier member's only country club, Canggu Club.Amana Villas Seminyak is the product of passion. A passion for life, unparalleled services, technology, luxury, wellness and most importantly, the belief that we can all make a difference for a better tomorrow. We pride ourselves in making our guests smile, and offering them luxury beyond their expectations.It is not often in life that you get to be part of something special. We invite you to join us in our quest to redefine luxury.The following are some of AMANA VILLAS' most prominent features :> BEST VILLA LOCATION IN SEMINYAKAMANA VILLAS, situated at the most convenient location in the heart of Seminyak, the trendy centre of Bali. It is at the junction of the famous "Food Street" Jalan Kayu Aya ( also known as Jalan Oberoi or Jalan Laksmana ) and "Shop Street" Jalan Seminyak. AMANA VILLAS is within easy walking distance from all the popular Seminyak destinations such as Kudeta, Potato Head, Made's Warung, Metis, The Living Room and Seminyak Square.> CONTEMPORARY GREEN DESIGNDue to the enormous impact from tourism and construction of hotels and resorts all over Bali in the recent years, the environment is gradually being depleted; the blue ocean is polluted and the trees are cut down with no replanting program. Hence, at AMANA VILLAS, we have employed at least 12 different environmental strategies in the architectural design, aimed to help play our role in the preservation of the natural environment.> WATERFALL DESIGN CONCEPTOur Waterfall Villas & Signature Villas offers a one of a kind "waterfall concept" where the infinity pool overflows onto a pond in front of the bedroom below. Enjoy the tranquil sounds of trickling water while gazing into the stars above the waterfall. A true visual experience like none other.> 100% BAMBOO LINENAmana Villas is one of the few hotels in the world to offer its guests 100% pure bamboo linen. Bamboo is known for its environmental friendliness (it only requires 30% of water for irrigation compared to cotton ), anti-bacterial and anti-odour properties and it is biodegradable. Most importantly, it is very soft, and often compared to the likes of Egyptian cotton.> iCONCIERGE FOR iPHONEAMANA VILLAS is also one of the first to introduce iConcierge iPhone app exclusively customized for our guests. Apart from basic hotel information, it boasts a very detailed guide to Bali, where guests can easily perform searches for places to eat, play and relax. It even includes GPS tracking where guests can find their bearings on a map. There is also a one-touch call button to your personal butler.> PERSONAL BUTLER & IN-VILLA SERVICESAt Amana Villas, we believe in pampering our guests, “everything at your doorstep”; At your behest, your personal butler is able to arrange everything from candle light dinners prepared by private chef, , beauty treatments and even private instructor sessions of yoga/pilates right in your villa.> COMPLIMENTARY ACCESS TO CANGGU CLUBFor guests who crave a taste of the recreational sports, we offer an exclusive and complimentary access to Bali's premier country club, Canggu Club. It boasts a full selection of facilities including a 25m swimming pool, gym, tennis, squash courts and etc. It is another perfect way to spend a lazy afternoon on the exotic island of Bali.> AMAZING PACKAGESAmana Villas also offers amazing bespoke packages for all our guests. Amongst one of the favourites is our romantic sunset cruise, serving dinner and champagne on a private yacht. The perfect way to spend quality time with your loved one, or create the ideal ambience for any special occasion! ... more less
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