My friend and I spent one week at Blue Karma, and loved every minute. The staff were excellent, and the rooms were clean and beautifully appointed. We were met at the airport, and transferred in comfort to the hotel. When we arrived, we were presented with a voucher for a one hour massage, which we both used the next day and loved. We had booked a double room, which was great, but when we switched on the shower that night, we discovered there was no hot water. We called the reception, and they sent somebody out immediately to investigate. They decided that they could not fix it that night, so whisked us straight off to a pool villa where we spent the entire trip at no extra charge. They could not have been more helpful - carrying our clothes and belongings, and hanging everything up for us in the new room. We loved the breakfasts, and found there was something to suit all tastes from traditional bacon and eggs, to continental croissants etc. The location is excellent - tucked away down a small street, but still in the heart of Seminyak. The central pool is beautiful and very pretty at night. We didn't use it however, as we had the luxury of our own pool! Thank you Blue Karma for a very memorable time - we will definitely be back.