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“amazing villa, however not a good experience during stay” 3 of 5 stars
Review of Ziva Villas

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Ziva Villas
4.5 of 5 Villa   |   Braban St No.65, Seminyak, Bali 8361, Indonesia   |  
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Ranked #61 of 312 Specialty Lodging in Seminyak
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“amazing villa, however not a good experience during stay”
3 of 5 stars Reviewed 2 weeks ago

We stayed at Ziva Residence (3 bedroom villa) for 2 nights. The villa is amazing in term of design and facility. However we had some unexpected experience on the first night. One of our friend dislocate her ankle when she step down on the living room at master bedroom. She’s not expecting the mattress is very soft and there’s uneven level between the floor and the mattress. Therefore she fell down on the mattress and her ankle dislocate.

The experience is not stop there. At around 11pm, we experience the power failure at the villa. The power failure is taking place 4 times and each failure is happening in 15 minutes period each of them. Honestly this incident is very uncomfortable for us because we were sitting in the living room and listening the music and when the power failure happen, we need to set all of them from the beginning again.

Not only that, one of our friend is taking shower when the power failure is happening and she experience some incident where she hit into the bathroom door when she’s trying to go out from the bathroom in total darkness. Because of that, there’s a big scar on her forehead. We called the front office to inform the situation and they said that the power is overload and we need to limit the usage of the electricity. Which is not making any sense because we’ve been using the same electricity from the afternoon and have no problem. We asked the manager to come to explain the situation, but the manager is not in the villa because it’s already midnight. Therefore we asked them to inform the manager to stop by at our villa the next morning.
The manager did come the next morning and explaining the situation and apologies for the incident. He also mentioning that the employee will try to fix the problem on the day so the incident won’t happen again at night.

We also experience another incident where there are some frogs coming to the bathroom at night because the mater bathroom is open air and have open access from outside and the garden itself. Therefore the frogs are coming from the garden into the bathtub and stays there for the whole night.

Another issue is we order the breakfast for the last day. We order the menu from the night before. However, the person didn’t mentioning if there’s additional charge if we’d like to order more than we entitle for the persons. We notice after we have our breakfast, we need to sign the additional charges for extra meal that we order. It’s not the nominal that we need to pay, but they suppose to explain regarding the charges when we order the night before. Even though we asked, but they didn’t say anything.

The villa design is amazing in term of the facility and the layout. However because of the garden design, they need to do something in order to prevent the animals coming into the room. Also there are many mosquito in the living room and the room itself. When we open the drawer, they’re full of dust. It feels like the villa is haven’t been rent for some period, or the housekeeping is not doing their job as suppose to.

Once again, the villa is good in term of design and facility, but they need to pay more attention into their cleanliness and to have their people do their job as supposed to. And the holiday that suppose to be fun and relaxing, is totally become a worry minute by minute during the stay because we never know what we will experience from time to time during the stay.

Room Tip: master bed room is the biggest room, however prepare of some animals coming to the bathroom at night...
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  • Stayed February 2015, traveled with friends
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zivaboutiquevilla, General Manager at Ziva Villas, responded to this review, 1 week ago
Dear Mr. Darmawan,

Firstly Behalf of Management that we do appologized that happened during you have stayed at Ziva a Residence. We have explaining about the technical happend on the that day by electricity happen and everything that already fix it up.

Every comment, suggestion and advised highly appreciated we will received and follow up by term of our carellyness and responsibility to be upgrade of our product.

And also we are pleased to informing you that Ziva has 2 review page Ziva Villas and Ziva Residence has own review page follow the separated area between of Them.

We are pleased to welcoming you again at Ziva a Residence behind of Oberoi Hotel or Ziva a Boutique Villa at Jl. Beraban No 65 Seminyak Kuta Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Spanish first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was there as I need a break from work.

Place is wonderful. 5 minutes from the main road and yet you won't hear it.

Service is top notch and attentive, from the airport pick up to back at the villa where they fixed the aircon for me when it got hot.

Villa itself is rather well maintained, although it does feel a little smaller than what the pictures show. Furniture and design is wonderful, however, practicality suffers in some areas - safety box was in the outdoor area, there is a table inside the room that really doesn't serve any purpose since there are no chairs and I ended up using it for my clothes.... because the wardrobe was outside as well.

Food wise, the breakfast are pretty good. My favourites are the eggs ben, mee and nasi goreng. However, it can be rather hit of miss sometimes and the chef seems to be different everyday, so even ordering the same thing for room service might give you different standards and presentation on a day to day basis. Tried almost everything on the room service menu and the calamari is good most days.

All in all, a really good deal for the groupon that I bought which averages out to about $265SGD/night. I might have been more demanding at the regular rate of $350/night.

Would definitely recommend :)

  • Stayed February 2015, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Top Contributor
79 reviews 79 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this villa this january with some of my friends, I booked the 3bedrooms villa , and they villa was great, new design , clean and minimalist style , i love the swimming pool and the master bedroom, very great to chill out with friends here, we spent so many times in the pool w/ glass of wine/champagne hahha , anyway, actually overall was a great villa, and the service was great, staffs was very friendly, the only problem was I think they dont have enough staffs, and sometimes 1 staff can do so many things, so most of the times when we need something, it takes a lil bit longer than It should be ... Check some of my pictures of the villa ...

Stayed January 2015, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 23, 2015

Nice and amazing villa we r stay at 2 nights .... we will plan to stay more on next time. Good and lovely staff always to helpful us .

Wonderful design of villa for us to vacation . It' s locate on seminyak and convenience went to anyways . Furthermore ,its be quiet environment to rest and relaxing .

Stayed January 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 22, 2015

We stayed in Ziva for 2 nights and wished we stayed for more! the staff were very friendly even before our arrival, and were quite helpful too. Our villa was booked through a groupon promotion and it was money well spent - 5 star service and facilities for a great price.

We were quite nervous about the hotel not being as advertised in the pictures but when we arrived it was actually so much more beautiful and impressive. The pool in our villa was large and the whole villa was very spacious. The furnishings and finishings were tastefully selected to give a clean mod-70's feel - not at all dated but instead classic and timeless. The open concept bathroom was interesting and refreshing - open but private at the same time. The breakfast and lunch included in our deal was delicious - prepared right in our villa by a chef.

On arrival we were informed that the villa next to ours was under renovation and they apologised for any discomfort we might face, but we did not experience any noise or dust at all. Would definitely recommend Ziva and look forward to staying here again!

Room Tip: We stayed in Villa number 2, which was quite near the entrance. Nevertheless it was peaceful and qui...
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2015

Ziva villa's is a complete gem. I would rate ziva 10/10 everything you will read about the reviews are true. The pool was our highlight yes it is huge the photo's are true if not better in real life.
Inside also just beautiful our favorite, have not a bad word to say. The staff are all so beautiful as well always willing to help you and make you feel at home. ( Thank you Julie )
Yes we will be back.
Can I suggest to the Ozie traveller pay in Indonesian dollars to save on the taxes. only advice.
Yes breakfast suggest the Omelette can recommend
Debra & Greg Wild

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
5 of 5 stars Reviewed January 10, 2015

We stayed for 3 nights in a one bedroom pool villa. It felt really modern and tranquil, and the service was excellent - whenever we requested food or help with anything the staff were very helpful and attentive. The pool itself was a nice refreshing respite from the heat and humidity, and the daily cooked breakfasts were delicious. We would definitely return if we were to make another trip to Bali.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Additional Information about Ziva Villas

Address: Braban St No.65, Seminyak, Bali 8361, Indonesia
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #61 of 312 Specialty Lodging in Seminyak
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ziva Villas 4.5*
Number of rooms: 7
Official Description (provided by the hotel):
Ziva a Boutique Villa located at part of heart side Seminyak area which it favourable, Modern and minimalist building concept designed to get relaxing and enjoyable of customer during stay at Ziva a Boutique Villa. Green tropical garden providing large swimming pool at each villa will make it enjoyable and ambiances staying of guest. 10 minutes walking distance to the Petitenget beach, 5 minutes walking distance to restaurant and night life area will make it easy to get your activity during you are at Ziva. 6 units one bedroom pool villa and 1 unit three bedroom pool villa supported by villa's facility which able supported of your communication and activity in villa. ... more   less 
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Also Known As:
Ziva Villa Hotel Seminyak
Ziva Villas Bali/Seminyak

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