My husband and I book the deluxe beach view room for this trip. Upon arrival, we are already treated to their uncompromising service. One of them is the checkin, they didn't keep us waiting but instead settled us down comfortably. As the room we booked was not ready, they move us into a suite room for the next few hours and to compensate for the inconvenience, they threw in a complimentary airport transfer for us. Not only that thy upgraded us to the suite room because by the time we came back for our original room which was still not ready by then.
Overall, I must say the service standards made my stay greater than great. Not forgetting the resort is wonderful.