We book our hotel through the travel agent. Were really looking forward our holiday. We've been to Bali before but we always stayed in Kuta. So we decided to go to another part of Bali this time. The trip from airport to the hotel took us almost an hour, but we didnt care, we were very excited. The hotel was built in 2011, so we thought it will be nice and new. It was.. But then... After we checked in they put us on a cart and we drove.. I was excited thinking that the hotel is sooo big they have to drive us to our room... My excitement has change the moment we hit the main rode. They took us to the building down and across the street. And we so wanted to be on the beach!!! I asked them to take us back to the reception cause i was sure there was a mistake. At the reception they said that all is right we booked the garden wing... Yes we did, but we didnt know it would be across the rode.. When i asked if there is some chance for us to change the room they said no..only if we decided to stay in their suite and pay extra $100 per night... Of course we didnt. Oh well.. Ok.. We stay there and will walk for breakfast and pool and beech. But when we entered the room... The smell of stale air and mold shocked us... We call our travel agent in Australia and told him about our problem... He promised to sort all out. More then two hours we were on the phone talking to different people...the decision was to stay for a night... Upset and and angry we went for dinner.. The nearest decent restaurant was more then 20 minutes walk... After the dinner we decided to go to the beach for a swim... Haha... The beach was covered in litter!!! Disgusting!!! In the morning we went for a breakfast in the hotel: spoilt eggs and hot breakfast served cold- this is what we got... It was enough!!! At around 10 am our travel agent called asking what we have decided to do. We asked to book us into a different hotel. When we checked out they inform us that they WONT GIVE US A REFUND!!! So our $4000 were just wasted!!! So we went to different hotel and payed for it in full... So all our holiday was influenced by this horrible experience..
Dont get me wrong: the rooms were nice and new, big tv, free wi-fi...
And one more thing.. If u decide to book a garden view room expect to overview an abandon building site or something like it... Believe me there were no garden to look at...

Apart from the fact that the hotel is located in a naturally stunning place, everything about it adds to the overall experience. The staff are so polite and friendly, we left feeling sad as if we were leaving family. The room was beautiful, clean and had everything we could have wanted. The food was great, the infinity pool on the beach unreal..the only negative was that the sea brings up trash when the weather is windy.
The spa was great I just had time for a back massage on the last day but I intend on going back and doing every treatment they have to offer if the one I did was an indication of quality..so wonderful.
The guest experience created by the staff was unparalleled especially for the ridiculously low price - the level comparable to any Aman hotel, but without having to take out a second mortgage on your house to pay for it.
This hotel has tiny details everywhere you look that create the most idyllic utopia - everything is beautiful, and I mean everything.

I'm already planning my trip to come back!

The website pictures bear no resmblance to reality. The lobby is cheap and tatty like the rest of the hotel.The gardens are poorly maintained and need weeding . When we arrived about 25 staff were holding an out door activities session in casual clothes on the main lawn complete with blaring music. We ordered poolside drinks and the waiter asked us if we had a pen to sign the chit ?? When we asked for a lighter or mathches he said he didnt have any and walked off ?? Just appalling service and attitude . We checked out after 3 hours and went back to the Padma in Legian which is divine and a profffesionly run hotel .The Legian is like a bad 3 star Flag Inn hotel thats been put up in a hurry to cash in on a boom .The rooms are miles from reception along slippery ( when wet )open air terraces .. the cheaper rooms are not even a part of the main hotel but across the road in what looks like an old car park , which they dump you out of a golf buggy and then take off .
I have never been more disappointed and amazed at a hotel especially one pretending to be 5 stars .
p.s. whilst swimming in the wet edge pool at the beach there were hawkers standing on the edge shouting at us in the pool to buy their kites ...no security was to be seen anywhere

We recently returned from ten days staying at this resort. We can only recommend this excellent hotel. Our room ovelooked the beach. It was spacious, tastefully decorated and very well maintained and was serviced twice a day. The restaraunt served excellent food. Our package included breakfast and each morning we would linger over a slow brakfast with our three daughters.Breakfast included something for everyone, an array of tropical fruit, muesli and cereals, traditional Bailinese delioghts and western options. The hotel staff were particularly helpful and always attentive and pleasant.

The infinity pool was the perfect temperature and we enjoyed floating in the pool, watching the ocean and the passing parade of people along the beach. Most people sought sunbeds around the pool however we preferred to use the less popular cabanas which are in the garden ( and only a 30 or metrwe walk to the pool). The cabanas are on raised platforms with white curtains billowing. There was plenty of room for all five of us to lie around on sunbeds reading, chatting and regularly strolling over to the pool for a dip.

The Seminyak is located in a great position. The beachfront position is magnificent but in addition it is only a five minute stroll to the heart of the main street of Seminyak. There are great shopping and restaraunt options available. We ate out every night and enjoyed a stroll back to the hotel in the warm Balinese evening.

Cannot recommend this hotel too highly.