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“good place but not again” 4 of 5 stars
Review of Bugan Villas

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Bugan Villas
3.5 of 5 Villa   |   Jl. Batubelig No. 133, Seminyak, Bali, Indonesia   |  
Hotel website
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Hotel amenities
Ranked #143 of 322 Specialty Lodging in Seminyak
Perth, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“good place but not again”
4 of 5 stars Reviewed April 17, 2013

We stayed at the Bugan Villas for 5 nights. It does look like the pictures and is a gorgeous villa. Very spacious and clean. However we had major issues with the below

- No WIFI at All !! kept telling me its was getting fixed and the last day they said they were changing providers etc. ( very dissapointing)
- Breakfast was cold, they actually brought us cold eggs ! we ate out at CAFE MOKA most morning.
- Shuttle ( What shuttle) !!!!!!!! we asked for this and were told that there was no shuttle. even showed them my reservation booking confirmation that states shuttle on there. finally on the last day we got dropped off free of charge in Kuta.
- Cold water for two out of the five days. It did eventually get fixed.
- never got our free massage either that was included.
- tried to have a bath however as its so deep it just wouldnt fill up ( the water pressure wasnt the best)

The mossies where terrible but i dont blame the villa for that. If you go there make sure you do bring lots of mosquito repellant as they get in through most of the gaps in the place.

I must say that it was a very nice place but it was lacking alot of things ( mentioned above).

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Perth, Australia
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 18, 2012

We booked the Bugan villas for the start of our honeymoon (3 days and nights to ourselves to relax after our wedding) and the villa was really nice. Although they were renovating the driveway and front of the villa complex we did not hear the workers from our villa until the day we were checking out. The rooms were clean and tidy and the staff very helpful when you asked for help otherwise they were no where to be seen but I think this is because they want to give you your privacy. The included breakfast was a little dissapointing as the eggs always were served cold but we arent big breakfast eaters anyway. The price for the villa is resonable but we had trouble getting around as it isnt very close to the heart of seminyak and the taxi drivers didnt know where the villas were so we had to carry a brochure of the place with us everywhere. I think this villa is good if you like seclusion but for us was a little boring.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 28, 2012

We only reached our villa at nite around 9pm and guess what, we were greeted with a villa that look very dirty. The floor was dusty, same with the toilet. It look like a place where nobody had stayed there for many years. Worst was the pool. The water in the pool look so dirty that it seem like it had been a breeding ground for the tons of mosquito that is flying around our room.

The breakfast that was provided to us during the two days of our stay was a very small portion of it. Two small piece of bread, one egg and a hot dog (The hot dog is not the whole piece but two small miserable piece)

It was really a disappointment and it was totally different from what we see in the pictures. This is the last time we will ever step foot to this hotel.

Good luck to whoever book this hotel and if you not yet book it, i suggest you think twice.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 8, 2012

We stayed for 2 nights at Bugan Villas. The villa is big and a bit old, room is nice, air-con working properly, but too many mosquitos lucky i brought repellent. The dining room and bedroom are separated by the pool, but there's only one phone in the dining room so it's uncomfortable. I booked this villa from the website with Ms. Triana, I asked for extra bed but it's not prepared. When I tell the villa staff he said he didn't know and he said Ms. Triana already resigned. It's weird because last week she just emailed me. So, 3 of us then just sleep on 1 bed since it's big enough. On the check out date, the staff gave me invoice to be paid and I said i've paid it on booking time then i showed the voucher, he seemed a bit confused but then ok i didn't have to pay. I think the management should train their staffs better.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VERONICA_R_TJAHYONO, Owner at Bugan Villas, responded to this review, December 27, 2012
Dear Marniewa,

First of all, I would like to apologize for all the inconvenience that you have been experienced during your stay with us at Bugan Villas.
We also apologized that we can only get back with you this time, there has been lots of going on that we as a owner did not realize until this time. Therefore, once again many apologizes for all customer that has been served very badly during their stay at Bugan Villas.

Yes, Ms. Triana has been resigned due to fraud and embezzlement problem.
And one more thing our website is www.balibuganvillas.com NOT www.bugan-villas.com.
All reservation going through www.bugan-villas.com was taken by an agent called Bali Fantastic (also usually known by Mr. Arifin) that also has problem with us. Two of them (Ms. Triana and Mr. Arifin) asked our customer to pay the booking to THEIR PAYPAL account not to the office account. Therefore when you are coming down to Bugan Villas, we just realized the matter that is why the new staff in-charge still confused when you showed him your voucher, because we actually did not received any payment when you made the booking and we did not issued any voucher at all.

Therefore, we as the owner would like to offer you our sincere apologize for everything that made your stay very uncomfortable. Thank you for your understanding.

Regards,
Veronica R. Tjahyono
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2012

Ms.Triana The Manager at Bugan Villas went out of their way to make our stay perfect.
Within 5 minutes of arriving, the villa manager had organised the villa maintenance man to come to our villa.
We offered to pay something but Triana insisted that there was it was free. What a fantastic start to our stay!
The level of service was consistent throughout our stay and nothing was ever too difficult when it came to booking restaurants, bars, transport etc.
The villa itself was fantastic, it was clean, with a comfortable bed and a decent sized swimming pool. We did a lot of research when booking Bugan Villas and it was a little more spacious than similar villas in the same area.
The breakfasts were made to order with a variety of options. I'm not sure what time they finished but we never rose early and this was never a problem. We ate lunch by the pool a couple of times and the standard of food was good.
Bugan Villas is located 5 meters down from the main street, smack bang in the middle of busy Seminyak, where many of the good restaurants and bars are located. Despite this, at no time did we hear any street noise in the villa. We could hear the neighbouring villa when they used their pool but this was not a problem and is obviously to be expected in villa complexes.
We thoroughly enjoyed our stay and would highly recommend Bugan Villas.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2012

Let me begin by saying that Bugan Villas are absolutely amazing. We spent five luxurious nights in Villa 2 as a part of our honeymoon from September 4th - 8th, and were very impressed with everything.

The private pool and outdoor shower & bathtub were incredible. The pool was a perfect size for six peoples. The villas are very private, relaxing and serene. We were welcomed,the Villa was beautifully decorated.

We also had a free half hour full body massage which was amazing. This was honestly the best massage I have ever had.

The serving and cleaning staff was amazing. Bugan Villa were clean and service was quick.

Overall the experience was wonderful, The Manager Triana were very courteous and great.
I will remember you Triana,you're so lovely.

Room Tips : We stayed in Villa 2 and it was perfect.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 5, 2012

4 of us were hoping for an amazing holiday after a terrible year and it turned into a disaster!! There are Mosquitos everywhere! My 1 year was bitten on her first night......22 bites to be precise and she was unbelievably sick. We spent 3 weeks after coming home in and out of hospital due to the bites. We all couldn't escape the bites no matter how much repellent we put on. The owner has not apologized or even replied to emails which is just disgusting.
Avoid!!
The pool was too cold to swim because it is shaded all day.
Worst experience I have ever had and just heartbreaking to watch my daughter go through what she has.
I have never had to write a bad review in all my years of travel so it's disappointing to have to do so now

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bugan Villas

Address: Jl. Batubelig No. 133, Seminyak, Bali, Indonesia
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #143 of 322 Specialty Lodging in Seminyak
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bugan Villas 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Bugan Villas is a contemporary resort located in Seminyak away from the dizzy rush and bustle of Kuta, yet still near to the shopping center, world class restaurant & nightspots. It is comprising 4 spacious 3 bedroom villas, set in idyllic landscaped gardens with lotus ponds & private pools. Gives a sense of privacy and ultimate luxury while having close access to all the facilities Seminyak has to offer. ... more   less 
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Also Known As:
Bugan Villas Hotel Seminyak
Bugan Villas Bali/Seminyak

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