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“A big disappointment....” 2 of 5 stars
Review of Aria Exclusive Villas and Spa

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Aria Exclusive Villas and Spa
3.5 of 5 Villa   |   Jl. Cendrawasih Petitenget | Seminyak - Kuta, Seminyak, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Hong Kong, China
1 review
2 helpful votes 2 helpful votes
“A big disappointment....”
2 of 5 stars Reviewed October 31, 2012

My husband and I stayed at the Honeymoon suite at Aria Luxury Villa for two nights and honestly wished we hadn't for the price we paid and the expectations we had before our arrival at the villa.

I had initially booked for Aria Exclusive through the site but the email confirmation stated Aria Luxury. The difference didn’t bother me until we arrived at the villa; i honestly think that the pics I saw on the website of Aria differed greatly from the actually look of the villa. It then got me thinking if “Exclusive” and “Luxury” were two different villas. But then found out they are situated with the Luxury Villas behind the Exclusive. Very confusing and kind of felt deceptive.

The honeymoon suit (villa 5) we stayed in looked quite old and lacked maintenance. The pool looked quite dirty with pedals and leaves floating around. It didn’t look like it was cleaned before our arrival. Also, the pool side was filled with “plants” that looked more like weeds, yellowish and lifeless. It was around 3 pm when we arrived at our villa, but due to the lack of sunlight in our villa the pool looked more like a pond. Honestly, my husband and I did not feel like swimming in the pool at all and we never did so during our two-night stay at the villa. There was a lot of grime in the bathtub as well.

Additionally, lighting in room was very POOR! We called reception the first night about fixing one of the light bulbs that had burned out before our arrival (again it should have been replaced for our arrival). They said they would fix it while we were out the next day but then it still wasn’t fixed when we returned in the evening. Their answer was “Sorry sir, we couldn’t find the parts needed to fix your light.” It’s reasonable to assume that they could have gotten the parts during the day to fix the light. How many staff does it take to replace a simple light bulb? The two nights we were there, we had to use flashlights in our room. Our entire villa was extremely dark giving the villa an eerie ambience. The light was so dim you could barely read!

Also, the gate to our villa was left half-open when we got home the second night. Reception said that room service might have left it half-open by mistake. Another big disappointment to us….

And there was only one car and driver to take guests places, which we thought was inadequate. We ended up having to take a cab.

I wouldn't stay at these villas again as they are too far from the Seminyak shopping districts and the villas have too many faults to be worth $225 per night.

Room Tip: Make sure that you book for "Aria Exclusive" and your booking confirmation says the "...
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
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English first
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2012

Can't recommend these villas enough. I travelling with a young family and could not fault this place. The staff were amazing and great with our toddler. The villas are spectacular - very modern and beautifully presented. The location is wonderfully quiet as well - close enough to some great local restaurants whilst being away from the main drag of Seminyak - however equally close to jump in a cab or the hotel shuttle bus and get into the centre of the action.
One of the things I was concerned about in a villa was the open pool - with having a toddler - but the hotel manager assisted me with arranging a pool fence which was in place in advance of our arrival and was perfect - couldn't have asked for a better place to stay. Will definately visit again.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 22, 2012

Our stay at Aria Exclusive villa was really fantastic.
A run down of positives:

1) Beautiful, quiet completely private villa - we stayed in villa NO. 8. It was clean, excellently maintained and with the baby the kitchenette facilities were indispensable.
2) The staff were fantastic from start to finish. They all knew the baby's name within 24 hours. They organised for us a birthday cake on her birthday and really went out of their way to fulfill any requests or needs we had.
3) The privacy - some reviewers have complained about needing to call for the room to be turned down. Thats what you are meant to do. We were told as soon as we checked in that we will not be disturbed during the day if we were in. Whenever we went out we dropped the key off at reception and when we got back the room was always immaculately clean including the swimming pool, baby's toys, baby's cot and the outside area. As we spent a large amount of our time in the villa making use of the private pool, we appreciated this way of operating rather than being woken up at 9am every morning for" the rounds".
5) The massage service. We booked a massage and they offered to do it in the room. It was two hours, on the outside space which was great after which the masseuse ran a "flower bath" in the bathroom
6) The bathroom deserves a mention. It's an outside one. Though the shower is not very strong the bath is enormous! I'm not normally a bath person but this stone ast bath was large enough for all three of us to get in with space for another 5 kids if we wanted to! Really unique feature of the Villa.
7) The shuttle service - always available to take us to the beach or Seminyak square etc.
8) The attention to guests - we received an e-mail from the Manager, Marcel, prior to arrival and were offered the express visa on arrival service ( TAKE IT!!) whilst other people we knew stood in the airport for over an hour on arrival - we were already in the hotel. Marcel was in touch with us quite a bit prior to arrival with regard to what we would need for the baby and to help us organise a driver for the day to Ubud. He was really great and it was wonderful to have all the stress taken out of the trip.

A few points for improvement:

1) Road leading to hotel is a little rough - yes. However as you spend a whole 30s on it this does not even really deserve a mention. It is only applicable if you take a car out of the hotel. if you walk for 3 mins from the back way you can catch a Taxi at the end of the well paved road. Taxi will also drop you off at the back door, which is smooth sailing, if you instruct them to.
2) Breakfast though fresh and hot was a little lacking in imagination and variety. Last two days we treated ourselves to the breakfast buffet at one of the big beach hotels
3) The shower is not very strong - small thing but I like strong showers

Overall the above points do not detract enough to lower the overall rating of this place. Having stayed in quite a few 5 star hotels across Asia and Europe including the Banyan tree group - this villa hotel far exceeded them.

Thank you all for a great stay - we will recommend you to our colleagues and friends in Singapore or the UK.

Room Tip: The villas closer to reception are more private and completely quiet ( eg Villa 8) as they are away...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 21, 2012

We stayed at Aria Villas for the last 5 nights in Bali, and were glad we stayed there last and for the longest period of time! The only down was the access road which was in need of some re-gravelling as nearby construction works were causing erosion of the road. After we got inside, though, the lovely breezy foyer heralded a classy, modern and well-equipped establishment. We enjoyed the clean, private villa pool and large rooms. The service was outstanding; friendly, helpful and professional. The free shuttle bus was ready to go whenever we pleased and was clean, as-new and spacious.We were given a villa for free on our last day to spend the last 8 hours as we had a late departure from the airport. All-in-all, a terrific place and we intend to return!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 13, 2012 via mobile

We stayed at Aria for 5 nights in October and were fairly happy with our stay. The villa itself is nice, clean and spacious with typical hotel-decor and provides complete privacy. The only thing that I questioned about the villa is the mosquitonet which doesn't have a roof and therefore completely has no purpose.

The staff is very friendly but, except for receptionstaff, feel a bit confused and not really on top of everything. Housekeeping didn't come until late in the afternoon why we had to call for it to avoid being interrupted during afternoon nap or having a bath before leaving for dinner. To be fair, they did a good job when getting there.

Breakfast is average although we didn't understand why the buffet changed after two days resulting in fewer choices. The rest of the food we had was also average, including the candle light dinner during which we almost fell asleep waiting between courses.

Aria deserves a gold star for being the only accommodation on our trip who sent an email prior to our arrival welcoming us and offering to arrange free airporttransfer and express arrival (a perfect service well worth the extra $25 per person). I should add that the others were 5 star accommodations. Overall the receptionstaff were always not only friendly but also fulfilled our needs efficiently. I would also like to mention one of the guards in the back (a tall guy) who was kind enough to watch over our shoulders when arriving with taxi at night so we wouldn't be tricked by the driver. What a nice touch!

Aria definitively has potential with a little more experienced personnel and as soon as the madness of the constructions next door are finished. The peaceful atmosphere that Aria aims for clearly can't happen until the drilling noise stops.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brisbane
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2012

The villa was very spacious, the bathroom was great and the private pool was the perfect size. The staff were always friendly and helpful. The rear entrance to the property was the best way to get to and from Seminyak and brought you out right next to the W Hotel street entrance. We had a great time here and would stay at Aria again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 7, 2012

Thank you to all staff at Aria Villa, We had a 7 night stay in October 2012 and were in heaven. The quality of the Villa's is amazing, everything is done so well. They are very clean, the staff were very friendly (making an effort to learn your name) The outdoor bathroom is incredible. Location is not so fantastic, but we were happy to walk everywhere so it wasn't an issue for us. They offer a shuttle service into Seminyak if you prefer this to walking. These Villa's are so private that you feel like you are the only one there which I guess is a benefit to not being in the middle of town. I would highly recommend these Villa's to anyone looking for somewhere to stay in Seminyak. The are definitely value for money.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Aria Exclusive Villas and Spa

Also Known As:
Aria Luxury Villas And Spa
Aria Luxury Villas Hotel
Aria Luxury Villas Hotel Seminyak
Aria Exclusive Villas And Spa Bali/Seminyak
Address: Jl. Cendrawasih Petitenget | Seminyak - Kuta, Seminyak, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta > Seminyak
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #44 of 282 Specialty lodging in Seminyak
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Aria Exclusive Villas and Spa 3.5*
Official Description (provided by the hotel):
Aria Exclusive is a new set of Exclusive villas designed for the discerning travelers.Make a choice, as each of our villas is differently set up to better cater for your individual needs and priorities. Choose from luxury bathroom experience, luxurious swimming Pool, or spacious living and dining area. These are the combinations provided in our modern villas style to satisfy all the needs of astute travelers. The property are 19 unit of villa in charming luxury place in Seminyak- Kuta – Bali. ... more   less 
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