We had booked a one bedroom villa with pool.
First of all, check in time was 3 PM and we got the room at 4PM, although we had requested an early check in.
The first room had a dirty pool, empty water bottles, spider webs and dirty cuscions all over the place.
We called the manager on duty and he moved us to another villa, whose status was pretty much the same as the first one.
Then we were upgraded to a WOW suite and offered a complimentary dinner, which was very kind and professional by the manager.
The hotel itself is beautiful and there are really a lot if people working in there, however it is not well kept, is somehow cleaned just on the surface, and not deeply as it should be.
After visiting many W hotels, I'm always more under the impression that what you really pay is the name, as these hotels are never so "wow" after all...