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“Great Hotel in Balinese Standards, Price Debatable...” 4 of 5 stars
Review of W Retreat & Spa Bali - Seminyak

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W Retreat & Spa Bali - Seminyak
5.0 of 5 Hotel   |   Jl. Petitenget, Seminyak, Kerobokan, Seminyak, Bali 80361, Indonesia   |  
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Ranked #21 of 115 Hotels in Seminyak
Certificate of Excellence 2014
Mermaid Beach, Australia
1 review
“Great Hotel in Balinese Standards, Price Debatable...”
4 of 5 stars Reviewed December 29, 2013

It has the potential to be a 5 star hotel and upwards if some basic attention to detail was fulfilled correctly. to achieve 5 star rating I believe a hotel must only meet a few criterions.
But to truly keep your guests happy don't miss the fundamental procedures.
We stayed in a Villa for 6 nights and everything was almost perfect.
We got a discount down to $600 per night so we were happy in that respect however, when paying this kind of figure and upwards the holiday makers in my opinion would be quite fastidious and have quite high standards as far as cleanliness goes. As i mentioned almost perfect, but not quite.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, January 7, 2014
Hello nernest161,

Thank you for sharing your constructive feedback. I am happy to hear that you enjoyed yout stay with us but I am disappointed to hear that you didn't receive the standard of service I would except. I will revert back to our style team to prevent and overcome any future problem.

We look forward to welcoming you back upon your next visit and will make sure that you receive the wow factor!

All the best,

Craig Seaward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,904 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (572)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 28, 2013

My family and I had a great stay! The property is beautiful and the staff are well trained and friendly. We had a few small issues that the GM was very responsive to. Highly recommended for travelers to Bali who want a high end experience in Seminyak.

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 31, 2013
Hello Mark W,

Thank you for sharing your constructive feedback. I am happy to hear that you enjoyed your stay with us and the W Bali experience.

It was a pleasure to meet with you and we do look forward to welcoming you back soon.

All the best,

Craig Seaward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 28, 2013

Hello,

my boyfriend and I stayed at the W from Dec 24th to Dec 26th. We were welcome by a very nicely staff and brought to our room. The room is really well decorated and the music playing with the Bose Sound System put us in a great mood.

We went to enjoy the pool the next morning and it was FILTHY. I am wearing goggles so i can see clearly what is happening underwater. There were mucus, white non identified pieces floating around…I told the reception, she said she'd tell the staff but nothing was done…

We had dinner at Fire which was really good, i would recommend it. but the breakfast is very limited and does not offer good quality products…I was expecting more for a 5 star hotel…

in conclusion, the rooms are really nice (although not brand new, the couch on our patio was full of stain, the shower drainage was dirty….), the service is really good, people are smiling to you all the time but does it deserve to spend USD 500 a night….i don't think so…

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, February 13, 2014
Hello Pris S,

Thank you for sharing your current feedback. I am happy to hear that you selected W Retreat and Spa Bali as your destination choice. Our pools are treated daily, the mucus that you experienced is the chlorine balancing and controlling the PH levels of WET. I am disappointed to hear that the breakfast in FIRE was not to your expectations, we do assure that we have a vast range of culinary delights on offer.

Do reach out to me upon your next visit so I can personally oversee your W experience.

All the best,

Craig Seaward
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Mortemart, France
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 28, 2013

Great location,friendly and fairly efficient staff(though we did have to phone down twice for our luggage)but you don't have glass walls in the toilet and bathroom if you haven't got the staff to clean them!
The cleaning was the main thing that let them down.This I believe is meant to be a 5 star hotel and for Bali,I'm sure it is,from the exterior it has all the trappings,but scratch just a little and the attention to detail lets them down,as I said the cleaning,it just wasn't done properly,leaving stains on most if not all the surfaces,toilet not cleaned,towels just left, things not arranged.
However,if you have the chance go and try and get an ocean facing room,it's worth the extra money.
The two restaurants there,Starfish Bloo and Fire,are worth eating in too,especially Fire,no doubt the best meal we had in the 2 weeks we were in Bali(but only 2 nights at the W)
Would recommend,yes,but perhaps not stay there again,does that make sense?

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, January 2, 2014
Hello Carmes2,

Thank you for sharing your constructive feedback. It does help to recieve such constructive feedback to assist us in consistantly improving our standards. I will revert back to our style director with your comments, to prevent future issues. I am happy to hear that you enjoyed your dining experience in FIRE.

We do hope that you will return to W Bali in the future.

All the best,

Craig Seaward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago Ridge, Illinois
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 27, 2013

This property is absolutely gorgeous and the service is unmatchable so you will not be disappointed. It is definitely worth the splurge and you will NOT regret it. The property is off set the main street so is right on a private beach which has black sand and beautiful sunsets (even if it rains during the day). There is tons of security and staff on hand and absolutely everyone is smiling at you and genuinely willing to do anything to make your stay more enjoyable. The pool area is gorgeous and great for relaxing - they have tons of options to relax including huge pillows that are like bean bags, lounge chairs and day beds that are great. You can also get drinks served directly to the pool so you can swim and enjoy a cocktail. There are several restaurant options so you can sit outside and enjoy a snack or a full dinner. The food was all delicious and the service is again impeccable.

The breakfast buffet is something that deserves a call out of its own. It is a gourmet buffet and you will leave just being truly wowed. You can still get items made to order (plenty of egg dishes - the egg benedict with salmon was to die for) and the other options are endless. They have sweet and savory with a fondue fountain and a honeycomb (the actual honeycomb) for fresh honey each morning. Of course, everything is extremely friendly and helpful during the entire dining experience.

The rooms itself are also spectacular - we were in a standard garden room and even that was equivalent of the presidential suite at other hotels. There were his and her sinks, a retractable skylight over the shower, a tub, and the bed was separated from the vanity. There was tons of space and the bed was extremely comfortable.

There is also a very nice gym and spa which are great for rainy days. The property will also arrange any type of transportation, dinner reservations that you need - the concierge was amazing and set up dinner for us every night even getting us reservations at Naughty Nuries which is very difficult to get in and you can only get reservations on special request.

Also, this property is in a wonderful area (if you can manage to ever get yourself to leave the hotel…). There are tons of really nice and delicious restaurants about a 7 min cab ride away including tons of adorable boutiques for shopping. It is in a very upscale and nice area.

I cannot speak more highly about this property and staff and you must stay here if you are making the trip to Bali. I truly hope I can return in the near future!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 31, 2013
Hello Amanda Z,

Thank you for sharing such constructive feedback. I am happy to hear that you enjoyed your W experience from our rooms to restaurants and away Spa.

We look forward to welcoming you back for your next wow experience.

All the best,

Craig Seaward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 26, 2013

Amazing private pool villa. Loved the day bed - essential for afternoon snoozing. Great amenities and brilliant service. Although expensive, it was perfect for a romantic trip away. The restaurants were good, but more value for money and good food can be found very close by.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 31, 2013
Hello Anggota,

Thank you for sharing your feedback. I am happy to hear that you had a fantastic romantic trip to W Bali. It does sound like you found the time to enjoy the colourful playground of Seminyak.

We do look forward to welcoming you back soon for your next wow experience!

All the best,

Craig Seaward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 26, 2013

From the moment you drive through the long bamboo arched driveway you know you are somewhere special.

The foyer is amazing and the Staff are very attentive to you and your needs, from check in to the whole time you are staying there.

The food at Fire restaurant is amazing, however I was a little let down by their breakfast, being in Bali I was expecting a feast!! The buffet breakfast was quite small and they did take a little while to serve tea and coffee.

The Woo bar was amazing, playing great music and the drinks were great! A little pricy, however it was to be expected as it is a W resort.

The rooms were clean and I loved the Bose sound system!!! The view was amazing too, overlooking the pool and beach.

It was a great resort and a good getaway for couples!

Room Tip: Get the ocean View deluxe, you can hear the waves crashing at night.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, January 6, 2014
Hello Jojo0182,

Thank you for sharing your constructive feedback. I am delighted to hear that you had a fantastic stay at W Bali and found the time to enjoy our restaurants and venues. I will pass your kind comments back to our talent, they will be delighted to hear that they asissted in making your stay a memorable one!

We look forward to welcoming you back soon for a little more Wow factor!

All the best,

Craig Seaward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Retreat & Spa Bali - Seminyak

Address: Jl. Petitenget, Seminyak, Kerobokan, Seminyak, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Seminyak
#9 On the Beach Hotel in Seminyak
#10 Family Hotel in Seminyak
#11 Romantic Hotel in Seminyak
#20 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Retreat & Spa Bali - Seminyak 5*
Number of rooms: 237
Official Description (provided by the hotel):
Escape hectic philosophies, and why not plunge into vibrant glitz amidst natural splendors? We're a new found playground along the shores of Seminyak, where trendsetting chic restaurants, clubs, fashions and eclectic galleries await discovery. ... more   less 
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Also Known As:
w Retreat & Spa Bali - Seminyak Hotel Seminyak
w Retreat And Spa Bali - Seminyak

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