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“Über Cool, Stylish, Hip, Hospitable, Kid-Friendly, Design Hotel” 5 of 5 stars
Review of W Retreat & Spa Bali - Seminyak

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W Retreat & Spa Bali - Seminyak
5.0 of 5 Hotel   |   Jl. Petitenget, Seminyak, Kerobokan, Seminyak, Kuta, Bali 80361, Indonesia   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #13 of 81 hotels in Seminyak
Manila
1 review
1 helpful vote 1 helpful vote
“Über Cool, Stylish, Hip, Hospitable, Kid-Friendly, Design Hotel”
5 of 5 stars Reviewed December 10, 2012

This place makes you feel like you're in a super hip music video. Almost every nook and cranny of this hotel radiates coolness. But the great thing about this resort is that it's not just all style but also a lot of substance. They really thought of everything down to the last detail.

STAFF/CUSTOMER SERVICE: AMAZING. They really lived up to their whenever, wherever promise. Here are some instances: They provided a steamer and bottle warmer for our baby and a metal baby crib, since my daughter is 13 months old and quite active and prone to hit her head on the corners of the crib, Yessy, the duty manager, promptly thought of a solution and padded the whole crib with 2 duvets, this was 11:30 PM. Another instance is after we checked out, we had so much time to kill before our flight (Philippine Airline's only flight out of Bali is 1am!) they gave us a late check-out and told us that we can use a courtesy room for 1 hour to freshen up before the airport, in the end, since my baby was sleeping and it 1 hour already, Randy, the duty manager at that time gave us an extension until it was time for us to head to the airport. It's these small things that will make people come back and patronize the W hotels and resorts. The staff is prompt, friendly, and respectful - a 20,000 - 50,000 tip would mean so much to them already. For 100,000 they'll be over the moon.

Villas: we stayed in the 1 bedroom pool villa and the layout was well thought of and artfully designed. The bed was extremely comfortable -- really felt like a high threadcount and there was a pillow menu to choose from. There were no exposed wires but a small area for the av cables, usb port etc can be found beside our flatscreen led tv. There was a couch where my nanny comfortably slept in (at first we got an extra bed but it took up space and she said she wanted to sleep on the couch instead) a small table and a bean bag that had a cushy throw pillow. There was a writing desk at the back, built in bose speakers inside and outside by the cabana, a safe, ref and cabinets. The room has shut out curtains tht you can pull back tp enjoythe view of the pool and remote control operated blinds that reveal an orchid wall.
The bathroom had a bathtub which had an oar with ammenities such as a loofah, floating toy frogs which my 13mo old daughter loved to play with in the tub and pool. It also came with a septate toilet ,rainshower area, his and hers wash basins, and a closet area. They provide complimentary bliss nyc products, sunscreen, and bug spray. Outside, there's a cabana and pool with a connecting area that's shallower for babies. The pool was really clean and the staff sprinkles the water with some kind of bath salts as well. The pool area was just so perfect to chill in! The cabana was so comfy! We hooked up our ipad/iphone/galaxy pad and were to able play music inside and outside our room. The color scheme was well thought out and it was so conducive to r&r and fun in the sun.

Kid friendly: They have children's activities everyday like balloon twisting, sandcastle building, coloring, etc. kids even get to eat for free in Fire restaurant from 6-7 (which we tried for 1 night and got to choose anything from the children's menu) and enjoyed the sunset from our table.

Food Outlets:
Starfish Bloo: Where you have the daily buffet (delicous spread!) and where you can have lunch and dinner
Fire: Dishes prepared on a wood burning oven
Ice and Woobar: Bars where you can enjoy sweeping views of the ocean and sunset
food is delicious and in face more worth it to eat here than Ku De Ta or Potatohead

Ammenities:
- Spa: complimentary oxygen station 5-10 mins, feels like youre in a futuristic spa. You get to throw colored stones with words like hope, love, joy, money, peace, believe, faith, courage, smile and laugh etched on it and make a wish.
- Library: with comfy couches, apple computers, decent book collection and a "strategy room" where you can hold meetings. (complimentary illy coffee machine and teas)
- Gym: 24 Hours, State of the Art Equipment
- Shopping Gallery: Farah Kahn, Taksu, W hotel shop
- Cabanas: Comfy with cute big and small lip pillows
- Main Pool: Massive, offers an amazing view of the beach and waves, lots of loungers and even a bean bag area on the pool, kiddie area
- Infirmary: Very helpful and attentive, they can also connect you to a local doctor for more serious requests (my brother got bitten by a monkey in the monkey forest and we requested for a doctor to come over and administer rabies shots to him)
- Free Mountain Bikes, You can rent an BMW X5, Mini Cooper, or a Smart Car

Atmosperics: music playing throughout the whole hotel. Certain areas have scents wafting through the air. Clean, Mood Lighting, Complimentary Tropical Juices everywhere.

Branding: the w brand is seen all throughout the resort. From the huge signs in every entrance, to the bookmarks, straw containers, toilettries, even the pouches containing whatnots like the extra toilet paper, hairdryer, laundry etc. this plus witty and sometimes cheeky words printed on it and found in various parts of the hotel and services make staying at the w an amusing experience.

Ammenities: Love the Complimentary Bliss Spa toiletries, WET and WASH laundry bags, sunscreen, bugger off bug spray, W beach bag and, bath salts. Their bathtub has an oar on top of it with a cheeky sip, play and flirt menu.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 28, 2012
Hello KD L,

Many thanks for taking the time to outline your extensive feedback.

I’m really happy to hear that you love the hotel. As you have mentioned the W design narrative is heavily reflected in the music and styling which in turn creates the atmosphere that you experienced.

We do hope you welcome you back again as one of our regular guests.

We will see you in the next chapter of our music video!

Warm wishes,

Craig Seaward
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (420)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Lake Worth, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 9, 2012

The W Retreat is actually what it is titled, a retreat from the hustle and bustle of Seminyak. Once we arrived, we felt like our vacation truly started. The W is set back from the road and the entrance is a nice long escape from the city. You almost forget you are in a busy highly populated area once in the resort. We had an ocean facing room and actually viewed the villas as well. As we were only staying 3 nights we just stuck with the ocean room, which had great views and everything you need in a room. The villas looked great but we weren't looking for such seclusion (maybe next time).

The food was great but a bit pricey, which was expected from a W. $30 per person for buffet breakfast, but a great breakfast at Fire. Had lunch a couple of days which was very tasty as well. The pool area is perfect...large winding pool that was totally refreshing. Don't expect to go into the water at the beach as the waves are rather rough. But you don't need to with the great pool. Also check out the beds by the outdoor bar at night. Watching and listening to the waves at night with a drink in hand was pretty nice indeed.

Last but not least, the service was superb. Straight from the welcome to the goodbyes, no complaints at all. Always a smile and a genuine kindness.

Great place overall.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 28, 2012
Hello MMwanderlust,

Thank you for your feedback.

I am glad you enjoyed your experience at W Bali and the fantastic views from our Ocean glimpse rooms.

I am so pleased to hear that we managed to exceed your expectations with our service standards.

We will use your constructive comments to keep improving standards at W Bali.

Maybe next time you would like to experience one of our villas!

Warm wishes,

Craig Seaward
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Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

Lived in Indonesia for years before moving to Bangkok. It was my first stay here and I knew the location well. Wonderful relaxing experience with great attentive staff. My only negative comment was it was missing an Indonesian/Bali twist.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 28, 2012
Hello AGT1,

Thank you for sharing your feedback regarding your recent visit and stay with us.

I am happy to hear that we were able to Wow you. We are always working hard to improve our service levels and we will use your constructive comments in our regular reviews to keep on improving standards within the hotel.

The Balinese culture is of extreme importance to us and is part of our design narrative within the hotel.

I dop hope we can welcome you again and I would presonally like to meet with you and arrange a site visit to share our Indonesian twist at W Bali.

Warm wishes,

Craig Seaward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 9, 2012

The W Hotel in Bali is a dream come true.
The private pool villas are bliss- modern, chic, immaculately clean, with everything you could possibly need.
The staff were incredibly helpful- my camera ran out of batteries so reception staff brought new ones to my room free of charge.
Delicious dinner at Starfish Bloo that included the best Nasi Goreng I've ever had.
Gorgeous gardens with frangipani flowers falling into the pool as you swim. Heaven!

Room Tip: You cant go wrong with the viilla with private pool.
See more room tips
  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 28, 2012
Hello MLBMelbourne,

I am delighted to hear your feedback and comments.

It does seem like you left W Bali truly having experienced the W factor. I do have to agree with your Nasi Goreng comment, Starfish Bloo does exceed.

I look forward to welcoming you back again for another WOW experience.

Warm wishes,

Craig Seaward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 8, 2012

I spent only 1 night in this gorgeous, lovely hotel. It is brand new, natural - modern architecture, i love he room, the bathroom is semi outdoor with open ceiling, i would definitely come back to experience their Spa.
Breakfast was very nice,, staffs are very laid back n welcoming, location is quite ok.

Highly recommended for business traveler, honeymooners, family vacation. You won't regret for staying there.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 28, 2012
Hello Bells J,

Thank you for sharing your feedback regarding your recent stay at W Bali. I am happy to hear that you had a great stay with us and thank you for the constructive feedback.

We look forward to seeing you again.

Warm wishes,

Craig Seaward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 4, 2012

We recently went to Bali for my Fiancé's 29th birthday with 2 friends and loved every minute! We upgraded to villa with the private pool, well worth the premium. Dinner at Starfish was amazing; spicy cocktails and fresh fish are highly recommended all around the resort... We would go back in a heartbeat if it wasn't for the 12 hour flight.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 28, 2012
Hello TheHealthyPress,

Many thanks for your feedback on your stay at W Bali.

I am delighted to hear that you enjoyed your stay and we were able to WOW you on such a special occassion.

When you do decide to brave the 12 hour flight again we look forward to welcoming you back to indulge and delight in the taste of W.

Warm wishes,

Craig Seaward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed December 4, 2012

I was very lucky to have recently spent 9 gorgeous nights at the W Retreat and Spa. It is a beautiful property with fabulous staff and facilities and with an excellent location. You will not regret staying in this beautiful property the only downside is that food and beverage is very expensive but other than that it's an amazing stay don't miss this property if your in Bali !

Room Tip: The one bedroom villa is my pick !
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeaward1, General Manager at W Retreat & Spa Bali - Seminyak, responded to this review, December 28, 2012
Hello Arishahx,

Thank you for your review on your stay at W Bali.

It's great to hear that you had time to indulge in the W experience.

I apologise that you were disappointed at the prices within our outlets but I do hope that the service you received and the quality of food did exceed your expectations.

We look forward to welcoming you back soon.

Warm wishes,

Craig Seaward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about W Retreat & Spa Bali - Seminyak

Also Known As:
w Retreat & Spa Bali - Seminyak Hotel Seminyak
w Retreat And Spa Bali - Seminyak
w Retreat & Spa Bali - Seminyak Hotel
W Retreat & Spa Bali - Seminyak
Address: Jl. Petitenget, Seminyak, Kerobokan, Seminyak, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Seminyak
#5 On the Beach Hotel in Seminyak
#9 Family Hotel in Seminyak
#13 Luxury Hotel in Seminyak
#25 Romantic Hotel in Seminyak
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Retreat & Spa Bali - Seminyak 5*
Official Description (provided by the hotel):
Escape hectic philosophies, and why not plunge into vibrant glitz amidst natural splendors? We're a new found playground along the shores of Seminyak, where trendsetting chic restaurants, clubs, fashions and eclectic galleries await discovery. ... more   less 
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