I dined at Zulu Tuesday July 9, 2013 and it was a horrific dining experience due to poor guest service!
I entered the venue and was not acknowledged by anyone although I counted four visible staff people frolicking behind the counter! If I had not invested in a $100,000idr ride, to dine at the location, under normal circumstances I would've left!
I seated myself and then located a menu ALL on my own while staff members continued to talk and play with what appeared to be cell phones. Maybe, they were heavily engaged in changing the world via text or better yet advocating for world peace on Facebook! Who knows?! Whatever the case, they continued to ignore me and patrons already seated and dining.
After five or so minutes I realized no one would approach me if I did not make a gesture so I waved to several people to indicate I was ready to order. I selected the chick pea burger, hand cut fries, and mineral water. The food arrived promptly and I can only rave about the fries. The sandwich had a great presentation but was a nearly tasteless catastrophe. The chickpea spread was overwhelming and tasteless at the same time making it nearly impossible to eat the sandwich even with a fork and knife. The fries were very fresh and delicious which made me feel good about ordering them because they ended up being my meal. I gestured to a passerby for napkins and was kindly assisted.
After completing my meal, I approached the counter and paid. No one ever returned to my table to assist me and/or inquire about the meal, let alone if I desired dessert or another menu item.
My intention was to try their dessert and stock up on organic snack items but I was SO annoyed and upset with there several lack thereofs I exited and ran back to my hotel to write this review.
If you are one that desires great guest service or any guest service at all I urge you too try another vegan option in Seminyak. While they are limited, it is not worth the disrespect to dine at Zula. I'm hoping my experience was one of a kind, but my gut convinces me otherwise. They WILL NOT get another dollar from me or any of my colleagues.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.