I stay during the CNY long weekend. 31/1-2/2. Check in was fast although lots of tourists. Served by Hafiz, he also assured me that my room was by the Pool view. Sadly it's Pond view instead. Called for a change of room and was rejected "Sorry Sir, our rooms all fully booked,cannot changed". But when I looked the pool view rooms,actually the rooms was empty. Quite upset. Breakfast for the next 2 days was crowded but the staffs handled us proffessionally. Kudos to Shawn, Halimah.
During checkouts, served by Sanda. Quite fast and polite. Hopefully I can see improvement on my next visit.
- Official Description (provided by the hotel):
- Located on the north eastern tip of Borneo on the doorstep of one of Asia's oldest rainforests, The Empire Hotel & Country Club is Brunei’s most prestigious beach resort offering unsurpassed 5-star luxury.This palatial resort hotel, which astounds visitors with its spectacular 12 storey marble and gold lobby, is set in its own private 180-hectare (445 acres) estate of manicured gardens and an 18-hole, floodlit Jack Nicklaus Signature Golf Course and Country Club. Each of the hotel’s 522 opulently appointed guest rooms, suites and private villas has a view of the ocean, lagoon, gardens or golf course, while standard throughout the hotel are Imperial king-sized beds made with the finest linens, and over-sized marble bathrooms with walk-in shower, deep soaking tub with gold taps and luxury amenities. The Empire Hotel & Country Club also extends the kingdom’s regal hospitality with an impressive range of international restaurants, spa, world-class golf and sporting activities, and international meeting facilities for top level MICE gatherings, making it a resort ideal for family, romantic or business vacations. The Empire Hotel & Country Club is a member of WORLDHOTELS and recipient of numerous prestigious international awards. ... more less
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- Also Known As:
- The Empire Hotel And Country Club
- Empire Hotel Brunei