We booked and paid a deposit. When we arrived the guest house gates were locked - seems they had closed down. Had no contact from them and they didnt answer their mobile when I called from outside. Had a sick 11 year old with us - it was freezing and it took me nearly 2 hours to find suitable other accommodation (there was a festival on) which ended up being a mattress on the floor for the child. We ended up having to split our group into two guest houses. I made my booking by email and received replies so there was no reason they could not contact me They could at the very least have rebooked us somewhere else and left a note on the gate. I have since received my deposit back having been put in contact with the owner through the tourist board but nothing further to cover the extra expenses. I have had to pass the refund back to my guests as a goodwill gesture.
- Official Description (provided by the hotel):
- Nestled under the Langeberg Mountains,230km from Cape Town in the beautiful town of Swellendam in the Overberg Region,this magnificent Victorian style Guesthouse has welcomed visitors from all corners of the world.The peaceful settings of the gardens,to the warmth of the decor,and comfort and service to the visitor,guarantee their return.Flawless elegance in a stately manor home.A spacious garden and salt pool for leisurely private time.We have now added 3 air conditioned bedrooms en-suite in the garden cottage ... more less
- Reservation Options:
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