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“Lunch at the Garden Terrace restaurant” 4 of 5 stars
Review of NH The Lord Charles

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NH The Lord Charles
4.0 of 5 Hotel   |   Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa   |  
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Ranked #3 of 6 Hotels in Somerset West
Cape Town
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
55 helpful votes 55 helpful votes
“Lunch at the Garden Terrace restaurant”
4 of 5 stars Reviewed February 3, 2014

We had another lovely lunch at this popular buffet restaurant yesterday. We've been to this restaurant once or twice a year for the past 5 years or so and have always had really great meals. The buffet is huge with a good selection of cold and hot dishes ranging from sea food and soups to the most gorgeous dessert table!

We always go to celebrate our friend's birthday and the hotel always make a point of delivering a specially decorated dessert plate to the person celebrating their birthday which is a lovely touch. All in all a really great place to have Sunday lunch. Make sure you don't have a big breakfast so that you can enjoy more of the delicious food on offer.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lordcharles9, Manager at NH The Lord Charles, responded to this review, March 12, 2014
Thank you very much for posting your comments. We are thrilled to hear that you enjoyed our popular Sunday Lunch Buffet. We are incorporating only the freshest and best seasonal and locally available produce and products, to this extensive Sunday lunch buffet weekly – promising you a mouth-watering relaxed Sunday lunch experience every week and are ideal for celebrations.

We love having you here and are looking forward to welcoming you in the near future.

Warmest regards,
The NH Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 reviews from our community

Traveler rating
    156
    141
    70
    27
    20
See reviews for
65
129
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Naarden, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2014

We have stayed here for six nights in January and from the moment we arrived at the hotel we immediatly felt welcome! We had a easy check-in and all services were well explained. The concierge, Mr. Joseph, was able to inform us about restaurants and helped us with reservations when needed. The room was spacious with a nice view over the garden at the front of the hotel. Perfect, as we had our son with us who's almost 2 year sold and there was enough space for a cot. The staff of the hotel was sincere friendly and paid a lot of attention to our son. He had had a great time and the employees did everything to give my family an enjoyable time and a perfect guest experience! We wil definitly come again when we plan a next holiday to South Africa!

Room Tip: We were very happy with a superior room on the grond floor at the front of the hotel!
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lordcharles9, Manager at NH The Lord Charles, responded to this review, March 12, 2014
Thank you for your review. We are thrilled to read that you have enjoyed your stay to the fullest. We will definitely forward your comments through to our staff, who are our company’s biggest asset.

Thank you for commenting on our rooms, view, services. Just a few of the facilities that make your stay with us unforgettable.

We are looking forward to welcome you back in the too distant future.

Warmest regards,

NH Management and team
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Guernsey, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 30, 2014

We have stayed in this hotel many times and it never fails to come up to our expectations. The staff were as friendly as ever and welcomed us like long lost friends. Breakfast everyday was good and we always enjoyed lunch by the pool. It is well placed for the numerous great restaurants near by. It is set in lovely grounds and handy for the shopping mall across the road, not to mention the coast or the winelands, both only a short drive away.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lordcharles9, Manager at NH The Lord Charles, responded to this review, March 12, 2014
Thank you for your review on Tripadvisor.

We love the fact that you choose NH The Lord Charles Hotel to return to year upon year as this is the highest form of flattery! We are also pleased that you have enjoyed your stay to the fullest! Thanks for your positive feedback regarding our staff, who are our greatest asset; we will definitely send your comments through to them as it is only the people who can truly make the difference in the end.

Overlooking our lush garden and the beautiful mountains of Somerset West is indeed breathtaking.

We love having you stay with us again and are looking forward to welcoming you in the near future.

Warmest regards,

NH Management and team
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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2014

We have just returned from a month's stay at this wonderful hotel. It was our 6th visit and it gets better every year. The friendliness and service is superb. The facilities are great and we cannot find fault with anything. Christmas and New Year were deliciuosly catered for and the atmosphere was most festive.. We are looking forward to returning this December. The standard of care and interest to the guests is outstanding.Cannot be beaten!

Room Tip: All rooms very comfortable especially rooms in the 2000 block
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lordcharles9, Manager at NH The Lord Charles, responded to this review, March 12, 2014
It was good welcoming you back as our long-staying guests who visits us regularly and in the process become like friends and family. Thanks for the positive feedback about our facilities and festive events we are thrilled to read that you enjoyed your stay to the fullest.

Our staff was so pleased to receive your compliments as this makes all their hard work worthwhile.

We look forward to welcoming you back in December!

Warmest regards,

The NH Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2014

The Lord Charles is a beautiful hotel situated in the winelands of South Africa just a short drive away from Stellenbosch and the beach. The ambiance is great, the food is excellent and the staff is really friendly. A place to feel at home!
We will defenitely come back to this lovely hotel!

Room Tip: Choose a room at the front of the hotel where you have a great view!
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  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noordwijkerhout, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 27, 2014

Stayed at The Lord Charles for 4 nights in January. In one word, this hotel is EXCELLENT! The staff members are very pro active and the level of service is really high. We had a beautiful room with a nice balcony and also the bathroom was very well equipped.
In the direct surroundings there are many things to do; beautiful wine estates and of course the nice city of Stellenbosch.
And if you don't feel like going out, the hotel itself has many things to offer; the pools are great to relax, lunch served at the terrace is really of a high quality and we also had dinner in the hotel which was very nice. (normally I try to avoid hotel restaurants, but in this case I was glad we didn't....!) Next time I travel to South Africa / Cape Town, The Lord Charles is definately on my list to visit!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2014

Second visit to this hotel and was as good value as last time.

The hotel`s primary asset is its staff who are extremely friendly and helpful. We were given a late checkout which made the long journey home so much more bearable. As we were about to leave for the airport I found that our hire car had a puncture. I went into the hotel to call the care hire company but the hotel duty manager, realizing that the delay would cause us to miss our flight, assembled some staff who changed the wheel for us in no time.

Will be back

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Somerset West
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Somerset West
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH The Lord Charles 4*
Number of rooms: 198
Official Description (provided by the hotel):
NH The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH The Lord Charles Somerset West, South Africa - Cape Town

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