We only had one nigh at Le Franschhoek Hotel and Spa and upon arrival were thrilled with it's appearance and ambience . Nestled in the foothills of the Franschhoek mountains the location is beautiful as is the thatched hotel. Unfortunately for us our experience was very much let down by the service and the policy of the hotel. It is situated 3 to 4 kms out of the town and has no courtesy service to or from the town. On our arrival we had to request someone to deal with our luggage. The reception staff were surly and didn't provide any welcome.
In the room which was first class there were a couple of other things that I wouldn't expect from a 5 star hotel. Wifi wasn't complimentary, tea and coffee in the room was charged for, there was no mini bar, and the TV couldn't be properly viewed due to the post of the bed.
At dinner in the fine dining restaurant we arrived at our booking time of 7pm and there wasn't anybody in the restaurant. We sat on a sofa for 15 minutes and then asked a passing maid if the restaurant was open...it was and 5 minutes later a waiter showed us to our table.
At breakfast a cafe latte has to be paid for as an extra and my wife complained having waited 30 minutes for an omelette to be delivered.
The hotel offers much but the service didn't meet the 5 stars the hotel has attracted. I fear that if this continues then stars will be deducted.
- Official Description (provided by the hotel):
- Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more less
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- Also Known As:
- Le Hotel Franschhoek
- Franschhoek Le Hotel