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“Lovely” 4 of 5 stars
Review of Franschhoek Country House & Villas

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Franschhoek Country House & Villas
5.0 of 5 Hotel   |   Main Road, Franschhoek 7690, South Africa   |  
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Hotel website
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Hotel amenities
Ranked #5 of 9 Hotels in Franschhoek
Certificate of Excellence 2014
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Lovely”
4 of 5 stars Reviewed August 16, 2013

Excellent service, amazing accommodation and thoroughly enjoyed our short stay. It may be slightly too far to walk into town for most people but we were able to ride bikes in. Staff were fantastic and restaurant meal wonderful.

Room Tip: We loved the upstairs rooms
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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538 reviews from our community

Traveler rating
    388
    109
    29
    7
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Toronto, Canada
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 14, 2013

If you are looking to book a garden cottage or luxury room at this property, book elsewhere. The majority of reviews at this property are from those that stayed in the villas and not the rooms mentioned. My husband and I were shown both the garden cottage and luxury room and both were tired and needed upkeep. The carpets need changing, the heated floors did not work, the sofa’s/chairs in the room had absolute no padding and needed to be replaced. All the windows and doors to the room and property are kept open, so the rooms are always freezing. Instead of taking a couple of minutes on arrival and walking through the room to show us where things are located, we had to call the front desk at least five times and instead of answering the question quickly, a manager would be sent to our room. It really felt like an episode of faulty towers. The cream in the washroom was over half used. I could go on, but the garden cottage and luxury rooms are three star at best (and that’s a stretch), I would not recommend this property if those are the rooms you are looking at staying in.

Room Tip: Stay in the Villas or elsewhere
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPS101, Manager at Franschhoek Country House & Villas, responded to this review, August 16, 2013
Dear reviewer

We regret if your experience was not that the standard we aspire to or indeed what almost all our guests experience. Furthermore we apologize if we the manager on duty did not show you the facilities of the room as this is indeed required.

However all our luxury rooms were renovated in during May and June this year including all the bathrooms completely redone and carpets replaced. Our Garden Cottages don't have underfloor heating (only air-conditioning) and we don't advertise them as such, all our Luxury Rooms have underfloor heating and fireplaces and these are all in working condition.

The most popular rooms are our Luxury Rooms and the bulk of the reviews are indeed on these rooms in addition to the Standard Rooms and then lastly the Villa Suites. Whilst our Villa Suites are the most luxurious we pride ourselves in offering guests a range of accommodation (for different budgets) with all the expected luxuries in all room types and therefore our official five star rating every year.

However your experience is what is most important to us and again, we sincerely regret if it was not to standard. We do hope we will be able to welcome you again in future and ensure you are happy in all respects.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san ramon
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 13, 2013

As we were pulling in I was falling in love with the grounds. Check in went very easy and we were taken to the villa very quickly. Once we arrived to the villa I was in 7th heaven. We couldn't ask for more. The fireplace was awaiting for us! And we needed it since it was raining the two days we were there but that did not stop us. The turn down service was inpectable!
The food in the restaurant was 5 star and delicious. The service and staff was very accomodating. The choices of the breakfast as just too much... You didn't know whether to go with the cold buffet or order hot brakfast such as full english breakfast, Smoked salmon blini, pancakes, omlette your choice, welsh rarebits or eggs benedict! The grounds were to so beautiful. We will definately go back in the spring. oh and walking distance to town.

Room Tip: stayed at the villa second floor. We went during their winter and slow season. nice view of the m...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 30, 2013

This Country Inn was absolutely beautiful from the restaurant, the gardens, the public rooms and the villa we stayed in. Amazing customer service, above anything we could have asked for. We only wish we had more time to enjoy the Inn and the wine country. We'll be back.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franschhoek, South Africa
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 29, 2013

We are travelling a lot. But this was so far the best of best. The staff is friendly and helpful. Underfloor heating even in the shower was just the best. Just to mention a few things. I can write a whole page but it is definite worth a stay.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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South Orange, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 25, 2013

A gem of a hotel in the beautiful wine country of Franschhoek. The staff, accomdations and hotel restaurant were all top rate. Our suite looked over the mountains and vineyards. The breakfast and dinner were excellent with a very friendly staff.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2013

We stayed here for 1 night during our honeymoon in South Africa, but I wish we could have stayed longer. The room and property was clean and comfortable. The restaurant was delicious. The pool and outdoor space looked lovely, but it was too cold to take advantage of it.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Franschhoek Country House & Villas

Address: Main Road, Franschhoek 7690, South Africa
Phone Number:
Location: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Franschhoek
#3 Family Hotel in Franschhoek
#5 Luxury Hotel in Franschhoek
#5 Romantic Hotel in Franschhoek
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Franschhoek Country House & Villas 5*
Number of rooms: 15
Official Description (provided by the hotel):
Surrounded by enchanting vineyards and majestic mountains, this small Boutique hotel is set on the outskirts of the town of Franschhoek, in the Cape Winelands less than an hours drive from Cape Town. Offering a selection of standard, luxury, garden cottages and the exclusive villa suites. With a top rated award winning restaurant, guests can relax and enjoy the hospitality, laze at the pool, enjoy a massage or stroll on the world-renowned charming town of Franschhoek. ... more   less 
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Also Known As:
Franschhoek Country House And Villas
Franschhoek Country House & Villas Hotel Franschhoek
Franschhoek Country Hotel
Franschhoek Country Boutique Hotel

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