The service was immaculate, even though they actually did mess some things up with our reservations and our itinerary, they actually managed to save the various situations in such ways that I don’t even want to mention the details of the slip ups at all. Instead I want to take the time in this review to honor the way we were treated as guests. The service as far as making us feel welcomed, to feel special, to feel individually noticed (yet not ridiculously over treated), to feel in lack of absolutely nothing, to feel pampered, I gladly give the highest ratings. Imagine that they also served the Graham Beck bubbly as their house wine, what could make me any happier than all of that? And the courtesy car is a huge plus in my book.
The way the staff goes the extra mile for their guests is astounding compared to a lot of other 5 star residents I've stayed at and the professionalism of all staff at La Residence is really impressive. They greet you with your room key upon return from wherever you’ve been, which I enjoyed as a personal touch.
The views are breath taking. The room we stayed in was huge. The interior is slightly worn down, as far as toilet seat and shower head, as well as drain goes and unfortunately there were some stains on the bed sheets and towels, yet again this is nothing compared to the luxury environment overall and what I believe it once was just surpasses the complete experience.
- Official Description (provided by the hotel):
- La Residence is in a class of its own. Located in the beautiful Franschhoek valley, where the exquisite vineyards and mountains form a picture perfect backdrop, La Residence provides a haven of luxurious accommodation, fine dining and an all-round sensory indulgence. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia and South African Hotels so you can book your La Residence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- La Residence Franschhoek