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“Lovely restaurant” 5 of 5 stars
Review of The Grillroom

The Grillroom
Heritage Square, 1 Main Road, Franschhoek, South Africa
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Ranked #25 of 64 Restaurants in Franschhoek
Cuisines: Steakhouse, Seafood
Dining options: Dinner, Late Night, Reservations
Restaurant details
Dining options: Dinner, Late Night, Reservations
North Wales, United Kingdom
Top Contributor
59 reviews 59 reviews
23 restaurant reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
“Lovely restaurant”
5 of 5 stars Reviewed January 8, 2014

We had a lovely evening in this lovely restaurant. The food, wine and Irish coffees wer perfect. The service was excellent. Probably one of the best restaurants we ate in but it was very busy.

Visited December 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 reviews from our community

Visitor rating
    104
    126
    38
    8
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Contributor
15 reviews 15 reviews
13 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Indifferent”
3 of 5 stars Reviewed January 7, 2014 via mobile

Meat was great but restaurant dirty and service lacking despite there being staff standing around doing nothing. Dirty napkin wrapping utensils and cracked glass supplied. Frites cold and soggy. Would not rush back for such mediocrity

Visited January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic D, Manager at The Grillroom, responded to this review, January 28, 2014
It is with great disappointment that I read your recent review. Most importantly, I would like to apologise for your bad experience. There is no excuse for bad service or lack of cleanliness and I can assure you that we have addressed both problems. We receive a lot of good feedback from our guests, but also appreciate comments on areas where we need to improve.

Regards

Dominic

General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
7 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great family restaurant”
5 of 5 stars Reviewed January 5, 2014

Visited twice on our recent visit, but been there on numerous trips before. The steak is amazing and probably the best value meal you will get in Franschhoek. Kids room too. Excellent!

Visited December 2013
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Oslo, Norway
Top Contributor
153 reviews 153 reviews
94 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
63 helpful votes 63 helpful votes
“Bbq high class heaven ”
4 of 5 stars Reviewed December 30, 2013

This is the place to go for bbq. The steaks are perfect made. The lamb is tender and tasty. All the food we tasted here was made with much love from meat lovers.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
260 reviews 260 reviews
140 restaurant reviews
Reviews in 81 cities Reviews in 81 cities
212 helpful votes 212 helpful votes
“If you like steak, you will love the grill room!”
4 of 5 stars Reviewed December 24, 2013

We have often said, "If you want a good steak, properly cooked, go to a steak house". This was mo exception - we both went for the fillet steak, cooked differently and we were both very, very pleased with the result. These are big dishes so think twice before launching into a three-course meal! The food is excellent and the service we received was just right - helpful, informative but low profile. This is a MUST for carnivores!

  • Visited December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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