Having studied the web site, photos, and checked Trip Advisor, we were thrilled when Clare offered us Olive Cottage for our stay. All correspondence and deposit payment related specifically to Olive cottage. We were excited by the large patio it had, and the spectacular straight -on view of the mountains as shown on Management's titled photos.
On the day we arrived, Claire, said casually that she had moved us to Lavender Cottage as the couple who were in Olive had decided to stay on. The booking terms made no provision for change of rooms booked, so we were flabbergasted at no apology, negotiation or prior warning. We tried to be reasonable and considered Lavender but knew it wasn't where we wanted to spend 3 days with a veranda no proper patio, and less of a view.
Within 15 minutes of our arrival we told Claire how unhappy we were at the change and her comment was ' There's nothing I can do' We were SO distressed and upset at her arrogance and ignorance of the law of contract, that we went out and found somewhere else to stay.
On our return, she had left; we locked the cottage and phoned her to tell her - only then did she realise the consequence of what she'd done- but it was too late- we were exhausted and upset and just wanted to get away. We said we'd send banking details for our deposit repayment, on our return home. She then ignored our 3 Emails requesting deposit re payment for not giving us what she and we had agreed to (Olive). Now - 2 weeks later, she tells us THEY WILL NOT REPAY OUR DEPOSIT.
It's only when the chips are down that you realise the type of people you're dealing with. What an appalling way to do business!
Once you have chosen / approved your cottage, insist they may not change it.
Floor plan of both...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.