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“Poor service spoils a great venue” 3 of 5 stars
Review of L'Ermitage Franschhoek Chateau & Villas

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L'Ermitage Franschhoek Chateau & Villas
4.0 of 5 Villa   |   Lambrechts Road, Franschhoek 7690, South Africa   |  
Hotel amenities
Johannesburg
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Poor service spoils a great venue”
3 of 5 stars Reviewed February 7, 2014

This venue was used for our global business marketing conference and unfortunately was used as an.example of how not to do things. It is absolutely stunning but the service is so appalling that it is a shocking advertisement of our beautiful country. Unless management make some drastic changes it will not be a public venue for much longer....

  • Stayed February 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Knysna
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 23, 2014

It is a beautiful location as this was a wedding occasion. Sadly though it looks in need of a complete makeover. Huge damp patches in the 4 rooms we booked. No phone in the rooms and after repeatedly asking for one we gave up. It's lacking supervision as well. I will give it a miss in future and check it out again after, hopefully, the makeover....

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tralee
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 15, 2014

We have just spent two nights here and have to give it top marks. The area is stunning and the views are amazing. We ate here the first night and the food was very good. The staff are friendly but not over bearing.
The only downside is the pool which is very small.
The receptionist was exceptionally helpful and did our bookings and made all our enquires for us.
Most comfortable bed ever.
Would highly recommend this hotel!

Room Tip: Rooms at the back of the hotel have breath taking views
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Humansdorp, South Africa
Top Contributor
89 reviews 89 reviews
54 hotel reviews
Reviews in 56 cities Reviews in 56 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed January 8, 2014

The Villas seems to be separate from the hotel and run independently as the Franschoek Villas,though there is no such signposting from the mainroad.We booked through BOOKING.COM and they advertised both the "Franschoek Valley Villas" and "L'Ermitage".The Villas are self catering and quite nicely presented and spacious,though they suffer from dampness and have been neglected so needs a lot of work(they are currently busy working on the problems).Our Villa looked out on the dam and had a big balcony where we enjoyed sitting and having a glass of wine.There is a pool on the premises and some of the Villas have small pools too.We found that there was nothing on the premises to do and that the walk to town was a bit to far.I do believe the hotel has a restaurant but we could not find out if it was in operation despite emails,so booked at another eatery in town.In Franschoek the good eateries fill up fast and it is recommended that one book as long beforehand as one can.We liked the quiet surroundings but thought the location a bit far out of town.Would book here again,though.

Room Tip: ask for the units that have been renovated.
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cambridge, United Kingdom
Top Contributor
111 reviews 111 reviews
29 hotel reviews
Reviews in 54 cities Reviews in 54 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 3, 2014

Every moment of our stay here was wonderful and I wish we could have stayed longer. It is a fairly modern development just outside of Franschhoek, involving both the hotel and a number of private villas, all of which are beautifully designed and landscaped, surrounded by lavender, roses and wisteria and with stunning views of the mountains. It may not be the most historic of sites, but it was stunning, with great character and attention to detail - and I appreciated the discreet solar panels and turbines in the parking area. I also appreciated how peaceful it was, a lovely respite from the shops and bustle of the town, and much less of a blatant tourism machine than many of the well known places in town.
We arrived early and were greeted by a very friendly and efficient receptionist who offered us complementary juice or champagne, and arranged towels for us so we could wait by the pool. The pool itself is small, but very attractive (a bit like swimming in a fountain in Versailles), surrounded by flowers, and was quiet on both days we were there - in peak holiday season. We stayed in the honeymoon suite, which was huge, comfortable and luxurious with a lovely balcony with views of the mountains. However, the food was the highlight for us. We ate lunch here twice and loved it. A stunningly beautiful and peaceful terrace, with attractive gardens leading down to a lake, with swifts and wagtails to entertain us. The service was impeccable and the menu was great. We enjoyed the most amazing wine, duck salad, veal tongue, and steaks, and when we had finished, relaxed and enjoyed coffee on the shady sofas. It felt like a few hours of paradise. I should also complement the staff, who were all incredibly helpful and professional. We had a late check out and they arranged a room for us to freshen up after lunch at no extra cost.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 31, 2013

Had a excellent stay in one of the Chateau rooms on a honeymoon visit to SA. Well appointed room with great views. Excellent food and a good wine list with great outdoor dining. A real find. Peaceful and relaxing.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rugeley, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 27, 2013

My partner and I had a one night stay at the hotel L'ermitage on Christmas Day 2013, the rooms where excellent, the staff helpful and attentive, the scenery was out of this world, I would recommend this hotel to anyone visiting the wine regions of the Cape.

Room Tip: All rooms appear to be excellent
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about L'Ermitage Franschhoek Chateau & Villas

Address: Lambrechts Road, Franschhoek 7690, South Africa
Location: South Africa > Western Cape > Franschhoek
Amenities:
Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #12 of 36 Specialty lodging in Franschhoek
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'Ermitage Franschhoek Chateau & Villas 4*
Official Description (provided by the hotel):
This lavish and luxurious accommodation in Franschhoek is ideal for both winter and summer visits as it is 100% equipped to offer the comfort that is required. Ideal for engagements, weekend getaways, special events as well as business trips, the beauty that the area beholds, and the luxury that the accommodation offers, makes it one of the very best experiences in the valley. ... more   less 
Reservation Options:
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Also Known As:
l`Ermitage Franschhoek Chateau And Villas
l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek

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