Wow....as you turn into the Chateau's estate, you realize you are in for a special treat!
Our room was just amazing....18 ft high ceilings, a bathroom the size of most bedrooms, and a huge dressing area. The room decorations were gorgeous (French Provincial in style) and had a private balcony overlooking a lovely lake and wine farms! Despite the chilly and rainy weather, we enjoyed the blazing fireplaces with hot coffee in the lobby.
Breakfast was included and was fine, though nothing really special. The dining area again overlooked the lake which was delightful.
The service staff was a bit disappointing....there was really no concierge and the receptionist was not well informed about even the few local restaurants. Moreover, when we called with issues regarding the lack of heat and TV troubles, no one came and there was no followup. When we went to the lobby at 11pm, it was deserted - there was no help until the morning.
The hotel was really beautiful and ideally situated (and we got a great price), but we thought the service ought to have been better considering the 5 star accommodations and reputation.
- Official Description (provided by the hotel):
- This lavish and luxurious accommodation in Franschhoek is ideal for both winter and summer visits as it is 100% equipped to offer the comfort that is required. Ideal for engagements, weekend getaways, special events as well as business trips, the beauty that the area beholds, and the luxury that the accommodation offers, makes it one of the very best experiences in the valley. ... more less
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- Also Known As:
- l`Ermitage Franschhoek Chateau And Villas
- l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek