I stayed two nights at the Extended Stay America Newark – Woodbridge. The hotel is in a safe area of town and close to shopping and restaurants. The noise level of acceptable and the bed was comfortable. No problem with bugs.
However, the first room I was given already had a guest checked in. The second room had dust and Cheetos crumbs on top of the refrigerator, both sliding closet doors had broken glass, and the microwave oven had old food debris in it. See the photos I attached. At this point I was so tired from the day, I just lived with it.
This was my first time to stay at an Extended Stay America and there are some things that you need to be aware of. You do not get daily maid service, there no amenities other than toilet paper and bar soap, and there is no one at the desk for early check out.
I went to check out a 5:30am and there was a sign to call “0” on the phone for assistance. I dialed “0” and it rang for 2 ½ minutes with no answer. So, I waited 3 minutes and called back, again with no answer.
I wrote the manager about my issues and he did offer a certificate for a free nights stay on my next visit, however, it has not arrived.
The room was OK for $50 per night, but it was not worth the $120 I was charged.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your experience was not optimal. To make sure this doesn't happen again, I have addressed each of the issues you mentioned with staff members, and reviewed the systems we have in place. Thank you again for providing us with your feedback. I invite you to contact me at email@example.com if you have any additional comments. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.