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“Christmas Lunch” 4 of 5 stars
Review of Coach House Hotel & Spa

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Coach House Hotel & Spa
4.0 of 5 Hotel   |   Old Coach Road | Agatha, Tzaneen, South Africa   |  
Hotel amenities
Ranked #2 of 7 Hotels in Tzaneen
Johannesburg, South Africa
Top Contributor
90 reviews 90 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
“Christmas Lunch”
4 of 5 stars Reviewed January 21, 2013

We did not stay at the Hotel, only had Christmas lunch with our family. We had a lovely meal, with all the trimmings and could not have asked for more. The hotel does need some TLC compared to the grand establishment we remember of 15-20 years ago, however the views have not changed and given a good chance we are sure that Orion will do its best to upgrade and make this a worthwhile holiday destination or stopover.The location of this hotel is breathtaking and it would be sacrilege not to take full advantage of this. Orion group please try hard!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coach H, Manager at Coach House Hotel & Spa, responded to this review, May 27, 2013
Dear Madam,

Thank you, thank you, thank you..

We cherish your positive attitude and compliments, customers like you make our job so much more than just a job. You help us to believe and live the passion that is hospitality.

Not much more to say other than thank you, thank you, thank you.

Restoring glory one customer at a time.

Staff and Management
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43 reviews from our community

Traveler rating
    10
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    7
    8
    4
See reviews for
5
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7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Any
English first
Cape Town Central, South Africa
1 review
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 30, 2012

Sadly, she seems to have abdicated and is no longer a shadow of its former glory. Having stayed at the Coach House on numerous occasions dating back to 1984, we were terribly disappointed to see this wonderful establishment going to seed. On arrival, the all pervasive smell of kitchen drains seems to set the scene, the litter strewn in the garden off the dining terrace, the murky pool and the neglected gardens which were once so beautiful. We move on to the room, with weeds in all the brick pathways along the way, and, there again, empty flower boxes, chipped toilet seat (Room 20), standard lamp with no globe, empty mini-bar - all overlooking the most spectacular views in the background and total neglect in the foreground. As for the once beautiful rose-garden - what a crying shame.

Orion Hotels truly need to increase their maintenance budget as, right now, the Coach House is being rapidly overtaken by other establishments and certainly cannot justify the 4-Star rating it has enjoyed for many years.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coach H, Manager at Coach House Hotel & Spa, responded to this review, May 27, 2013
Dear Tim,

It is not often that I get the chance to read a review that raises serious questions and highlights the challenges ahead of us... I must thank you for helping to refocus us on the task ahead and motivating us to take on the challenge.

As you may have read in previous responses we are actively restoring Coach House to her former glory and hope to be in a position soon to win back your loyal support for the Queen.

Rebuilding the Kingdom, one customer at a time.

Sincerely,

The Staff and Management
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Johannesburg, South Africa
Top Contributor
87 reviews 87 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed November 6, 2012

Not only are the facilities run down and desperately in need of upgrading, but the food was poor too. We spent a weekend there and tried to find alternate accomodation after the first night. The website advertising the rates was misleading as it seemed to provide rates per room, not per person. The rates do not provide good value for money. There are some staff who have been there for years who were were great but the management staff were disinterested. The maitre d at dinner sat down early and enjoyed his dinner forgetting about his clients. The manager listened to a client complaining and offered no comments. There were even some basics which weren't right; we ran out of toilet paper, no dry firewood, no nougat (which they were famous for!), only certain dinner tables were offered a complimentary sherry with dinner. The grounds are lovely.

  • Stayed May 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coach H, Manager at Coach House Hotel & Spa, responded to this review, May 27, 2013
Dear Glen,

Thank you for giving us a transparent and honest review of Coach House, rest assured we do not take service delivery issues lightly and have used your comments as part of our Management and Staffing review.

Please accept our apologies going forward. You will be happy to know that we have committed plenty of resources both financial and human to restoring Coach House.

We hope to have the opportunity to succeed where we failed and to win back your support and business in the near future.

Sincerely,

The Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midrand, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

I have been very sceptical about the hotel due to the reviews i have read about it, despite my husband trying to convince me of how nice the place is. I finally decided to judge for myself and i must say I went there with very low expectations. Needless to say i was proven wrong, the place might not be "amazing" but it sure is very relaxing, the staff if very friendly, the views are spectacular, the food was great to say the least. I must say, the room we got was a little stuffy, im guessing the windows dont get opened very often when guests are not using the rooms. All in all we had a wonderful stay. It was more than i was hoping for.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coach H, Manager at Coach House Hotel & Spa, responded to this review, May 27, 2013
Dear Madam,

We thank you kindly for taking the time to review our property, we are always grateful for compliments such as yours and we use these as our prime motivator for our team.

Your comments on "underrated" were well taken and fit in to our service ethos: (loving to serve our guests better every day).

Hoping to see you back again soon.

Warm regards,

The Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 4, 2012

After reading many reviews of this hotel we arrived with some apprehension. The stay was lovely. The hotel is in an amazing setting with lovely views. The rooms are not brand new and possibly not 5 star quality, but were very clean and all the beds were comfortable. The bathroom was clean which for us is very important.

The staff at the hotel is what sets it apart, all from the cleaners through to the spa ladies are kind and helpful. Obviously very well trained! We were called by our names throughout our stay and made to feel very welcome and no burden whatsoever. Our children were made to feel welcome and at home.

We only had breakfast and enjoyed it very much! A wide variety to choose from all fresh and tasty!

We were very glad and thankful that we had decided to give the hotel a try and if ever we are back in Tzaneen we will most probably go back there again.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coach H, Manager at Coach House Hotel & Spa, responded to this review, May 27, 2013
Dear Madam,

Thank you for your kind review, we at Coach House are very proud of our staff and are always appreciative of the kind words and compliments we receive from such wonderful people.

We are working hard on making our breakfast the best in Tzaneen, your comments show us that we are heading in the right direction.

Hope to see you soon at The Coach House.

Warmest regards,

The Staff and Management
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Pretoria, Gauteng, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2012

I was at a loss for words when I read some of the unkind comments on the Coach House Hotel. Are we talking about the same place? When I was there in May I decided that I had one foot in heaven. All staff members are so polite, well-trained and kind. The hotel has a colonial feel and the bedrooms are of 5-star standard. What touched me were the small posies of garden flowers in the bathroom, bed and living rooms. Also the early morning coffee that was discreetly pushed through the hatch - on the minute every morning - always had fresh flowers on the tray. The attention to detail makes all the difference. The pub is cosy and the restaurant elegant and classy. Drinks are served in crystal glasses and the cutlery is old silver. Every dish that we ordered was of the highest culinary standards. Never ever before have I tasted a crème brulee like their Frangelico crème brulee. I would drive thousands of kilometres to have another one of them. And the finely grilled trout and poached egg that I had for breakfast was a feast in itself.

If you want to spoil yourself and your loved ones, don’t hesitate to make a reservation at Coach House - absolute value for money. And don't forget to spend some time in the spa!!! And no, I am not a shareholder ;-)

Irene Späth

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coach H, Manager at Coach House Hotel & Spa, responded to this review, May 27, 2013
Dear Irene,

Thank you so much for your compliments, we are always grateful for such wonderful feedback from our clients. I will pass on your compliments to the staff and we look forward to you coming back for some of our Crème Brule (hopefully you do not have to drive thousands of kilometres).

Hoping to see you back soon.

Warmest regards,

The Staff and Management of Coach House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 26, 2012

My wife and I have stayed at the Coach House 5 times over the last 8 years; it is typically our Wedding Anniversary venue because of the surroundings, tranquility and 5 Star service.
Our recent 4-day (3 night) trip suggest the former 2 have been retained, but we felt that perhaps the old lady is heading down to 3 stars. This could be as a result of the new owners focusing on this niche market and more of a corporate than family/local vibe pervading in the running of the place. Some of our comments:-

1. Check In: No problem. We were however, shown to a room with a swarm of bees on the balcony. We were given an alternative room next door (No 15) after raising this at reception. New occupants were shown into our old room without the problem being addressed though.

2. Room: Comfortable but not 5 Star. No Room Service menu. Lounge drapes dirty from many hands moving them aside. Ceiling paintwork in bathroom very dirty. No information booklet. Poor reception on some of TV Channels.

3. Food: Service has dropped; asked for a Full Coach House Breakfast and did not receive. Had to ask for coffee. Waiter bought me the Porcupine ridge red instead of the white. Supper was fair but overpriced. Very poor wine selection (I remember the halycon days when this was really top notch). We dined on the 3rd day at Picasso's in Haenertsberg... and wow, spot the difference !!!

4. Ambience: Still peaceful and quiet with wonderful birdlife in the gardens and a view that goes on forever. There was a wedding and birthday bash when we were there and some of the guests played rap music whilst walking around the garden in their vests. The gardens seemed to be in fair shape still.

So I would say that if Orion are pitching at 3 Stars, you're on your way (prices need to be lowered and you may not get the volumes you need). If you are still punting 5 Stars, you're way out and need to start injecting some cash and making the local staff proud of this former flagship.

We want to be faithful, but I think we will be looking for another anniversary venue next year. Will miss the view and Nougat factory.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coach H, Manager at Coach House Hotel & Spa, responded to this review, May 27, 2013
Dear Sir/Madam,

We thank you for taking the time to inform us of your personal experience at the Coach House. We are consistently looking for ways to improve and will use your and other valuable customers feedback as a route map to restoring Coach House to her former glory. Since your review we have already put Coach House on a path of recovery with new management, a comprehensive renovation and maintenance budget.

Hopefully we will have the opportunity to win your support and confidence back in the near future.

Sincerely,

The Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coach House Hotel & Spa

Address: Old Coach Road | Agatha, Tzaneen, South Africa
Location: South Africa > Limpopo Province > Tzaneen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 7 Hotels in Tzaneen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Coach House Hotel & Spa 4*
Number of rooms: 45
Official Description (provided by the hotel):
Easily accessible from Gauteng, the Coach House Hotel & Spa offers world-class hospitality and luxurious comfort in one of South Africa’s most tranquil settings. Internationally known as one of Africa’s leading country hotels, this gracious estate is situated on 560 hectares in the lush sub-tropical Letaba district of Limpopo.Nestled atop a ridge, the retreat offers dramatic panoramic views of the Letsitele Valley, and Drakensberg Mountain Range. This historic country retreat offers guests old world service and charm, rejuvenating spa treatments, award winning cuisine, and its famed on-site nougat factory. Warm distinctive service and elegant upmarket colonial decor are the hallmarks of this heritage property. ... more   less 
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Also Known As:
Coach Hotel Tzaneen

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