Always had a great time at the crusader until this year 2012 in aug.I should of known I was going to have a bad time as soon as I showed up the elevators where down I had to carry my stuff to the room. As I'm walking to the room I noticed that the room they where giving me was not the one I reserved.they told me that I would get ocean front and pool view with private balcony.guess what they stuck me in 115. I argued with them telling them that they made a mistake.Allan the manager asked me if I can put you up on a higher floor would that be better I said I would just want my room but for the time being sure he said go see the room and let me know if you like it I told the woman that ok ill move for now as soon as I said that Allan walks up and says imsorry can't give you that room.Really ,,, I asked allan that I would like to speak with the person in which I made the reservation. He said as soon as he comes in he would tell him.They never contacted me they never apologized when I left I felt used and treated unfairly .one month has gone by and I'm writing this review you know I'm pissed, and still no phone call. Oh by the way tell your lifeguard stop texting while he's watching the kids in the pool. Never again thanks Allan keep up the good work.