So ANNOYED! Here we have hard working staff, a lovely physical site, but policies with no heart and no administrative individual with the clout or kindness to buck the system. This was our 4th time at Seapointe and our LAST! We have been all over our country at upscale condos and never have we found this arrogant, petty attitude. Our complaint is about principle. Seapointe obviously does not care that you leave happy. Their rigid, ungracious policy in this case defies common sense.
Although assured upon booking this HIGH PRICE PLACE, that we could check out at 11am and remain on the property on the last day and use the change facilities, this did not happen! The day arrived with a beautiful sunny sky and we were told that we must move our car from the garage ( okay - inconvenient, but fair) and we were told we must limit our location to the beach (no pool use at all) . Then, although they HAVE indoor shower areas, they insisted that we could clean up and shower OUTDOORS before our long drive home. PLUS, we would have to pay for this privilege, per person!!! (We were asking for 3 hours.)
Every individual we approached about amending these rules for just our 2 children agreed that this was unfair and ridiculous. BUT no one had the clout or concern or connections to step up and advocate for us. Pat in Housekeeping was lovely, but....Juanita from Housekeeping was so sweet but this is her first year at Seapointe....The man in South Beach's Security office could care less about customer satisfaction and gave us legal psycho-babble about their insurance . ( Len is an attorney and knows better.) The young woman in Security was very tight-lipped. You could read her body language. She agreed with us, but.....No guts to help us. Administrative office -Darling Rosalie could not help. No one in the office seemed to really care.... "It is a rule!" Nothing!
So, we made sure our condo was immaculate, as we found it, and left. (Yes, Seapointe is clean and has so much going for it.)
We plan to send this review to all our friends and family who vacation often at the Jersey shore.
Sandy and Len Goodman
- Also Known As:
- Seapointe Village Hotel Wildwood Crest