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“CHANGE OF OWNERSHIP IS NOT ALWAYS GOOD” 3 of 5 stars
Review of Le Voyageur Motel

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Le Voyageur Motel
232 E. Andrews Ave, Wildwood, NJ 08260-4505   |  
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Hotel amenities
Ranked #8 of 77 hotels in Wildwood
Northport, New York
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
“CHANGE OF OWNERSHIP IS NOT ALWAYS GOOD”
3 of 5 stars Reviewed September 17, 2012

We have been staying at this hotel for the past 8 years. It has always exceeded our expectations, thanks to the previous owners, Dennis and Grace Krause.
Unfortunately, Dennis and Grace sold out last year to a new owner. We returned this year to see if there were any differences. Read on.................

First of all, I write this from the perspective of a person who has worked in the restaurant and hotel industry for 30 years and has spent a lifetime catering to customers. I understand how little things can make or break an experience, and I also understand what it means when you begin to see small downward changes in the quality of an establishment. It is almost never a good sign.

Bathroom soap is one of the cheapest aspects of running a hotel/motel. Dennis and Grace always used these fancy little soap bars, wrapped in fancy cellophane wrapping. My wife absolutely loved ‘em. I liked that they smelled like normal soap and I really appreciated that the owners cared enough about even the smallest of details of the stay to make it a better experience for their guests. But anyway, the point is, these little bars probably cost no more than 25 cents additional a room (over the cost of those cheesy little motel bars you can barely get the paper off of before it disintegrates in your hands). The cost for the better bars is not prohibitive, even if you multiply that by 30 rooms. But lets say it was a buck more a room. Okay, $30 bucks a night for the cost of a whole hotel that charges $159 a night. Its clearly not breaking the bank, another words. However, if you are the new owner of a motel and you try to cut costs by saving money on one of the cheapest things possible, it doesn’t bode well, because it means you’re eventually bound to cut the bigger yearly expenses that come your way, and it is something that signals to me, trouble.

For example:
The previous owners routinely had the motel swept for bedbugs with bed bug sniffing dogs. Huge expense.

The previous owners always had the motel pool heated, no matter what time of the season or it was used. Fuel; huge expense.

They previous owners employed a staff of about 12 housekeepers and maintenance people, for a 30 room motel. Overkill to be sure, but it kept the place spotless and that’s why everyone returns every year. Not a bit of dirt or dust anywhere. (ps despite my criticisms, the rooms are still spotless as of our last motel stay). Payroll; another huge expense.

Twice a year, they had a sausage roast for the guests, free of charge, along with a live band poolside. Not too expensive, but it costs a lot more then bathroom soap. And it was wonderful.

Now, how soon might it be before they cut the more expensive services? Hopefully never. AndI hope the new owners prove me wrong. But If you spend your time worrying about nickels and dimes, dollars are sure to follow. And it’s a shame really, because this was a very nice place to stay over the years.

On to the service aspect…..
Before I get into this, I'll give credit where the credit is due. The bathrooms and rooms are still spotless, as of our last stay this season and the place is in good physical repair.

Now, I mean this in the nicest way possible but the new owner has a lot to learn about running a motel. It seems like he doesn’t have the know-how. When I initially called to book the room, I was kept on hold for 10 minutes. I hung up. If I want service like that, I call my credit card company in India, not a motel in Wildwood, NJ. I got a call back and a voicemail a half hour later from the new owner. It took me 3 phone calls over 3 days to book this motel. That’s the wrong way to handle it. Dennis or Grace would have never kept you waiting and they would have had time for a friendly word with you in the meantime. Not this guy. Dennis and Grace understood, a lost call is a lost customer. But 26 years of motel-experience will tell you that. And Dennis and Grace had that experience and I think this young guy lacks it.

When we arrived, if it wasn’t for Grace, our needs wouldn’t have been taken care of. The owner was AWOL. The new owner lives on the premises, along with his extended family, but he wasn’t there. He is there early in the morning, then he leaves (I think to check on another hotel he owns, as I overheard him mention to a customer on the phone he could get them into a cheaper hotel in the Rio Grande area), and then comes back in the evening. Since Dennis and Grace sold the hotel to retire, I don’t expect she will be there much longer, and I think that the new owner will be overwhelmed when she departs, as he is clearly overwhelmed when she is there helping him.

During our stay, Tim, who is the son (there is a wife, two kids and a grandfather on the premises), was friendly and cordial, but he brushed off our concerns one evening when two droopy-panted thugs from Philly were publicly urinating ala testacoli exposed in front of the hotel, on their own car! I called to complain to him and he told us it wasn’t his responsibility to call the police because it wasn’t on hotel property (it was a literally a foot away from it) and could we please call the police for him. I was shocked. Again, the Dennis and Grace standard applies here. This would not have been their response at all. Dennis, an x-police sarge himself, would have handled it. Instead, I was left to call 911 from the hotel in room phone. The cops came and got rid of the thugz, thanks to me. But I should never have had to do that to begin with.

With D&G, there used to be 50’s music coming out of the system around the pool. Now its modern garbage. Not cool. I come to Wildwood for the 1950’s experience, not to hear P Diddy and 50 cents. I hear that garbage in NYC year round and desire to escape that when I come here. We also noticed minor debris around the pool during our stay. Again, the D&G standard applies. They were always keeping the place spotless. It wasn’t a huge difference, but again, I think it doesn’t bode well for the new standards the owners hold.

Additionally, the owners kids were swimming in the pool and made you feel like you were intruding - kinda like you were in their home. I understand they all live there, and it is their home, but there should be a level of understanding that guests are to be treated nicely by family, if the family is in the guest public spaces. His wife came out at one point to address the kids, didn’t acknowledge any of the guests at the pool, looked right over us and talked to her kids, then walked away. Again, the D&G standard applies. We are part of a family of guests that got used to being treated a certain way. And when that changes, those guests, like us, do not come back again but instead search for that friendly experience somewhere else.

It is worth noting that the motel is centrally located - right across the convention center on the boardwalk, but you have to walk past a few flea bag motels to get to the boardwalk. I've never had a problem with that, but just saying, the presence is there a block away. Despite that, you can't beat the location if you want to be close to the amusements but are also just far enough away, that you can only hear a light din of the noise coming from the screams of those on the thrill-rides on the piers.

Our family has enjoyed this wonderful motel over the years. It is with a heavy heart that we have decided not to return. But my personal experience with new owners and my understanding of the subtle signs of change, has led us to decide to stay elsewhere next year. I wish the new owners success and good luck and I hope they can learn to meet the high standards of service that Dennis and Grace set over the 26 years they owned and operated the motel.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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222 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Any
English first
Churchville, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 17, 2012

Tim went out of his way to make us feel at home. He knows the best spots to eat and play and really helped our family have a wonderful time. Our room was very quite and close to all amenities. We will most certainly return!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Butler, New Jersey
1 review
5 of 5 stars Reviewed September 17, 2012

The staff keeps this Motel clean and Makes everyone feel welcome! The motel is located a short walk away from the Boardwalk and many returants.If you chose to relax the pool is surounded by lounge chairs and there are also two decks with chairs and tables and a great view of the Boardwalk.

Room Tip: Third Floor has wonderful view of the ocean!
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Brunswick, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2012

This summer on vacation we went to Wildwood and stayed at the Le Voyageur Motel in Wildwood, New Jersey. It was top shelf from day one when we arrived. The motel is very clean and friendly with free coffee, tea, newspaper daily. The room was spotless and the pool was incredibly clean and so blue, heated to almost 85 degrees everyday!!! I recommend this place to anyone going on vacation to Wildwood. Can't wait to go back next year and stay even longer! Thanks Le Voyageur for making my vacation fantastic!
Frances L.

Room Tip: We stay in room 205 right by the sun deck. Simply Perfect!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 1, 2012 via mobile

New owner Tim has continued the values upheld by previous 25yr owners Grace and Dennis. Le Voyageur is a clean, tidy Wildwood Doo-Wop style motel with a well-maintained heated pool. Tim is a pleasant, customer service oriented owner who really cares about the comfort you experience during your stay. The cleanliness and maintenance of a facility are very important factors to me when I choose a facility. I've stayed in other Wildwood motels. Le Voyaguer definitely rates well above the rest.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 30, 2012

We went there for family vacations and I do not have any negative comment to say. The new owner, Tim, he's a nice person and was always available for our questions.

The place is very clean (rooms, pool...) and we really enjoyed our vacations there. It is close to the boardwalk and we enjoyed the barbecues on the deck.

Really a nice place to stay.

Thanks to Tim and Grace.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middle Village, New York
1 review
5 of 5 stars Reviewed August 30, 2012

I spent 5 glorious days at Le Voyageur with my family and a bunch of friends! The combination of the exciting beach atmosphere, beautiful sunshine. and the family oriented experience that the owners provide, made this a phenomenal getaway.

The proximity to the action on the boardwalk, the water parks, beach and attractions, is ideal. In the morning it is a short walk to Uncle Bill's for Iowa Corn pancakes....a must have for an excellent breakfast.

Th ereal gem is hanging around the pool with great people, catching up with old friends, and making new ones.

This was not my first trip Le voyageur and it certainly will not be my last!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Voyageur Motel

Address: 232 E. Andrews Ave, Wildwood, NJ 08260-4505
Phone Number:
Location: United States > New Jersey > Jersey Shore > Wildwood
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool
Hotel Style:
#6 Best Value Hotel in Wildwood
#6 Family Hotel in Wildwood
#6 On the Beach Hotel in Wildwood
#7 Romantic Hotel in Wildwood
Price Range (Based on Average Rates): $
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Also Known As:
Le Voyageur Wildwood
Le Voyageur Hotel Wildwood

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