I picked this hotel due to the excellent cleanliness and generally positive reviews on this website.
I have to say it was clean, and the location is about as good as you can get. However there were a couple of disappointing items.
First,, I had to change my reservation once via a phone call. The clerk said she would send me a confirming email. The email never arrived. I called back to make sure my change was noted. The clerk assured me it was. I did call a couple of more times just to make sure they had it right. When we arrived to check in, I recognized the clerks voice and said I thought i'd talked
to her. She said sarcastically "yes, I think you've talked to all of us". (sorry to be a bother while paying $240 per night".
Next, on both the Internet and print brochure under "amenities" it states:" WIFI". I took that to mean it was included in the price of the room. I was wrong. For 2 days we paid about $30 for Internet access from an independent source. When I questioned the charge at the front desk the clerks answer was "well,it doesn't say free". I replied it was very misleading, and she said "I'm sorry you feel that way." Again, thanks for the canned " dissatisfied customer" reply.
I'm not saying these are big items, but I just never felt like they cared if we were checked in there or in the next hotel down the beach.
- Official Description (provided by the hotel):
- Superb central location at beach and boardwalk..two pools, one overlooking Atlantic Ocean..wide variety of accommodations, king size beds...efficiency units and suites..ref/micros in all motel rooms, DVD,phones, safes, WIFI..noted for cleanliness, beautiful rooms, service and family clientele..all rooms are smoke-free..outdoor smoking..no pets..free parking.. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your AA Heart of Wildwood Motels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aa Heart Of Wildwood Hotel Wildwood
- Heart Wildwood Hotel
- Heart Wildwood Motel
- Heart Of Wildwood Motel