I picked this hotel due to the excellent cleanliness and generally positive reviews on this website.
I have to say it was clean, and the location is about as good as you can get. However there were a couple of disappointing items.
First,, I had to change my reservation once via a phone call. The clerk said she would send me a confirming email. The email never arrived. I called back to make sure my change was noted. The clerk assured me it was. I did call a couple of more times just to make sure they had it right. When we arrived to check in, I recognized the clerks voice and said I thought i'd talked
to her. She said sarcastically "yes, I think you've talked to all of us". (sorry to be a bother while paying $240 per night".
Next, on both the Internet and print brochure under "amenities" it states:" WIFI". I took that to mean it was included in the price of the room. I was wrong. For 2 days we paid about $30 for Internet access from an independent source. When I questioned the charge at the front desk the clerks answer was "well,it doesn't say free". I replied it was very misleading, and she said "I'm sorry you feel that way." Again, thanks for the canned " dissatisfied customer" reply.
I'm not saying these are big items, but I just never felt like they cared if we were checked in there or in the next hotel down the beach.
- Also Known As:
- Aa Heart Of Wildwood Hotel
- Aa Heart Of Wildwood Hotel Wildwood
- Heart Wildwood Hotel
- Heart Wildwood Motel
- Heart Of Wildwood Motel
- Heart Wildwood
- Official Description (provided by the hotel):
- Superb central location at beach and boardwalk..two pools, one overlooking Atlantic Ocean..wide variety of accommodations, king size beds...efficiency units and suites..ref/micros in all motel rooms, DVD,phones, safes, WIFI..noted for cleanliness, beautiful rooms, service and family clientele..all rooms are smoke-free..outdoor smoking..no pets..free parking.. ... more less