The hotel is small with only two floors of rooms -the second and third floor and a very small lobby.
We traveled as a family with three kids and stayed here. Despite this, staff could always be reached at the front desk and they were always available extremely accomodating. I called several times to revise reservations. They also called a car service for our family. They had a continental breakfast that wasn't extensive but was quite reasonable considering the hotel price. Wireless internet was free. The rooms were clean. They had some halloween candy out and apples for guests. There was on computer in the small lobby that you could use to print out boarding passes.
The location is very good situated near shops in westfield. There is no gym and the elevator is small. There is also a stairwell. There is a small parking lot essentially under the hotel and in the back. There was no charge for using the parking lot.